I've been here a few times before but my most recent visit will be the last. While the food is decent, my last experience was so terrible that I've made the decision to longer eat at this establishment.
My friend and I both got off of work at two and decided to meet for lunch here because they had good lunch specials for a Saturday. My fiancé even called the restaurant to make sure that the lunch special was still going on since it didn't specify whether or not the lunch special applied to the weekend. We were both seated at 2:15 but we already knew what we wanted to order and didn't need to look at the menu. When our waiter asked us for our orders, we asked if they were still honoring the lunch special since it ended at 2:30, he told us no. So, just to put things in perspective, the order I wanted would've been $14, and so since he was having us order from the dinner menu, it was now going to cost me $26.
Mind you, I'm actually eating for two and my friend and I were starving so instead of leaving, we decided to suck it up and just pay the dinner price (even though the lady on the phone told my fiancé she should honor it).
After our dinner was prepared (I ordered hibachi and my girlfriend ordered one of their sushi platters, hers costed about $23), we couldn't have been eating more than 5 min before our waiter came over and asked us if we wanted boxes. Our plates were both still loaded with food. He came around twice more shortly after asking the same question before my friend got a little fed up and told him "I guess, since you're trying to get us out of here so quickly".
Shortly after that, we were delivered our bills and to our surprise, we were charged more than what was offered on the menu. I was charged 2 dollars more than what the menu stated and my girlfriend was charged 4 dollars more. We flagged down our waiter and mentioned this to him, to which he had to go and grab his supervisor. The supervisor then told us that "Due to COVID, we had to increase our menu prices since supply is harder to come by". My friend and I were LIVID, not only because no where on the menu did it mention any price increase, but because she didn't even seem to comprehend why we were upset to begin with. We didn't want our food for free, we just wanted to pay for the food that was advertised.
Almost done, while I just wanted to pay and get out of there, they ended up charging my friend an extra $2 on top of whatever extra they charged her before. They offered her a refund only for the two extra dollars, and pretty much sent us on our "merry way". I've never felt the need to post such a lengthy and negative experience but as a consumer, this was was just so frustrating and unprofessional. We will not be returning here, as there are other (and better quality) hibachi restaurants in the area. read more