Take 5 Oil Change: Negligence, Dishonesty, and a Total Lack of Accountability…read more
If you value your vehicle, your time, and your hard-earned money--avoid Take 5 Oil Change at all costs. My experience with them was not just a minor inconvenience; it was a catastrophic disaster caused by gross negligence, incompetence, and blatant dishonesty.
What Happened?
On January 18, 2025, I took my car to Take 5 Oil Change (#462) in Tallahassee for a routine oil change. They started the service, realized they didn't have the correct filter, and instead of handling the situation responsibly, they claimed they were putting my old oil back in and sent me on my way with a $7 coupon as if that would somehow make up for their incompetence.
Less than a quarter-mile down the road, my engine shut off completely. Stranded and confused, I checked my oil level and found the dipstick bone dry--zero oil in the engine. Take 5 had failed to refill my oil, and my engine suffered catastrophic damage as a direct result.
How Did Take 5 Handle Their Negligence?
Their customer service rep at the call center, who stayed on the phone with me during the entire ordeal, initially admitted fault and reassured me that Take 5 would "fully compensate" me for any damages.
I went to a second Take 5 location (#458) to actually get the oil change done properly, but by that point, the damage was done.
A professional diagnosis confirmed my timing chain snapped due to oil starvation, leading to complete engine failure.
Instead of owning up to their mistake, Take 5 fabricated a false narrative that they never even got under my vehicle (a lie), that my oil was low when I arrived (another lie) and denied my claim, despite clear evidence to the contrary.
The Bottom Line
Take 5 Oil Change destroyed my engine due to sheer negligence, lied about it, and then refused to take responsibility. Their "investigation" was nothing more than a corporate cover-up, and their claims process is a sham designed to deny legitimate cases.
If you care about your car, your safety, or dealing with an honest business, do yourself a favor--take your vehicle anywhere else. A cheap oil change is not worth the risk of a destroyed engine, thousands of dollars in repairs, and being strung along by a company that refuses to stand behind their mistakes.
I will not stop until every potential customer knows the truth about Take 5's shady business practices. Consider this your warning.
Steer clear of Take 5 Oil Change unless you want to take a gamble with your engine--and your wallet.
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