customer since 2006, under Williams Propane. Since changing to Ferrellgas, their customer service…read moreand upper management are horrible! Will be changing to Suburban or another local gas provider.

Shop around if you're looking to run propane in your home. I'll give you some break down of charges…read morewe've faced through the year. -tank rental fee -refill fee -Propane itself minimum of 130$ -if you have a issue there's a 200$ fee -if you are late for a payment 120$ fee -if you are are late they will lock off your gas then charge you Another 100$ to return to turn it back on SHOP AROUND Revised review : Leanne Marie is the individual who has TERRIBLE customer service.

Crooks. No better word to describe them. Their customer service is the epitome of what every…read morebusiness does not want or hopes to avoid. If you run a customer service based business, have your employees call over there and they will know exactly what not to do. Not to mention they stole a propane tank that had a sticker on it that said customer owned, yet claimed it was theirs. Avoid this place like the plague. Hopefully, this place will go out of business and never plague the Big Bend area again.

We came in this Tallahassee location 3 times, the first was to procure a reservation for a car…read moretrailer and I would say the customer service is extremely lacking. We waited in line which is just fine but not even a head nod to anyone acknowledging they are waiting and there was no since of urgency with anyone working there. some of the employees would walk by and not even look toward anyone in the facility. The second time we came was just to check what size tow hitch we needed to but before we picked up the next day and we had quite literally the same dismal customer service. When we finally picked up on a Saturday at 11 AM there was finally no line and the cashier called us over but still not friendly. I would really recommend some sort of customer service training just a smile, or a welcome we'll be with you in a minute, would have been nice from anyone in there. They did help attach the trailer to the truck and had some knowledge of the trailer which was a plus.

I arrived on time for my appointment and was informed that they didn't have anyone staffed to…read moreinstall my hitch. I waited another 45 Minutes before they started and then they informed me they didn't have a place for me to wait and work, although the website asks if you are dropping off or waiting. The very rude worker refused to let me sit at the open chair an available desk, even though no other customers came in as he watched a movie on his phone. I finally walked up the street to get out of the sun. When I arrived to pickup my finished vehicle it took another 30 minutes for their system to reboot so I could checkout. The 2 sales people were so rude and I asked them repeatedly to just send me an email with the total after the computer rebooted. My card was on file but they made me continue to wait another 5 minutes before telling me they'd email me a receipt. Unheard of terrible customer service. Go anywhere else.