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Super Glass Windshield Repair

5.0 (2 reviews)
Closed • Closed

Services - Super Glass Windshield Repair

Auto window repair

Auto window replacement

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8 years ago

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7 years ago

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Alderfer Glass - Alderfer Glass - For All of Your Glass Needs!

Alderfer Glass

(24 reviews)

Twice in the past year their Telford HQ (they also have branch offices) replaced the windshield in…read moreour '12 Jeep Grand Cherokee. They couldn't have been more helpful, especially as this called for factory glass because of embedded wiper sensors that user comments on the Internet point out don't work properly with cheaper aftermarket glass. They ran the gauntlet for us with State Farm, as approval is a huge pain, then did the installation perfectly both times -- exactly like it came from the factory. They also explained installation and manufacturing details, obviously taking great pride in what they do. Safelite is handier, but if you prize having the job done just right, go here. No greenhorns -- the guys I talked to in and out of the shop to seem to have worked most of their lives at Alderfer, and it shows.

Alderfer Glass made screens for large jealousies windows. I…read moretook old screen for them to measure size. I did not get a phone call to inform me screens were ready to pick up. When I called them I was happy to pick up my screens x 12 at $100.00 a piece. Once home we immediately tried to insert our new screens and the size was wrong. I understand mistakes happen. What was Frustrating was there was no mention of 'we are sorry for any inconvenience. Instead, I was asked multiple questions that found myself needing to remind them this was their error. Then I was told I needed to bring the screens back. I had to call back again to request they do not cash my final payment check. So I loaded the screens in my car and 3rd trip back to the store to make a return. No surprise, again there was no apology for the inconvience. Please note I am not asking for an apology for the mistake - WE ALL MAKE THEM. There was no offer to maybe take a few bucks off due to the added burden of multiple calls and trips to thier store. No offer for possible delivering the screens to my home as an added gesture for a mistake made on their end. Nothing. This is simply gross. I wonder if it was my husband returning the screens an apology would have been offered. So much for doing business with a community business. I'm disgusted over this company's ignorance and speaks to much of why people feel angered by ignorance and greed In today's times. I write this to help the next customer - and maybe for Alderfer Glass to consider adding a reminder to employees on customer service. Not one person there uttered the words we are sorry . I did get multiple calls on a quote for a door - funny they can reach out multiple times to try to capture a sale. NM

Super Glass Windshield Repair - windshieldinstallrepair - Updated October 2026

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