Very small, not that much stuff except for some extensions here and there. I had an okay…read moreexperience, the Asian man in the front stood pretty uncomfortably close to me while I looked at stuff on the table. I was looking at stuff on the table, IN THE FRONT, in front of everyone out in the open, and he still felt the need to stand up very close to me and just watch me. Very uncomfortable. There are SO MANY MORE beauty supply stores in the area, go there instead!

I've been shopping at Paul's Beauty Warehouse for over 10 years and have always had positive…read moreexperiences. This was my first issue. On December 12, 2025, I purchased a 3/10" flat iron. After using it once, I realized it wasn't a good fit for me or my clients due to the grip and performance. When I returned to the store a few days later hoping to exchange it, I was initially told that an exchange wasn't possible since it had been used. I later spoke with Julie G., the general manager, and she was very helpful. She allowed me to return on December 31, 2025, and exchange the flat iron for one that better suits my needs. I truly appreciate her assistance and professionalism. Overall, this was my first concern in many years, and I'm glad the situation was resolved.

I have been a long-time customer of PBW, which makes this experience disappointing. I recently…read morepurchased trimmers that did not cut well and were used only once, within less than 30 days of purchase. When spoke with store, the manager told me to reach out to the manufacturer instead of offering store credit or a reasonable resolution. As a customer, I expected the store to stand behind the products they sell -- especially for items that were clearly defective and barely used. I would not recommend making large purchases at PBW, as you may be stuck with a defective product and no support. You are better off purchasing online from retailers that offer a clear return policy and money-back guarantee. Very disappointing experience from a business I've supported for years.

Upon entering there were so many promotional items like literally thrown in your face!…read more A very overwhelming entrance to the store. Like back some of these things up please. I get you want us to check out these products but perfume, make up, body products like thrown at you is a bit much! lol I almost forgot what I came in here for. Colorful, vibrant, organized and clean. Not too many were here at the time I chose to come so there weren't too many different scents lingering in the air. Focused on what I came in for I headed straight to the products I was looking for and made my way out! lol BEWARE beautiful gorgeous beauties you can easily get distracted here and these prices ADD up! Hahahaaa!!! I will definitely come again! The products I was looking for were easy to find and I love that they carry what I need. Happy Yelping!

I always find what I'm looking for here. The prices are similar to other places as well. Staff is…read morefriendly and checkout is fast.

*Clean *Organized…read more*Great selection of products I'm not a hair guru so I'm not sure about pricing or the best products, but they had what I was looking for and my account didn't go into the negatives when I swiped my card so it's all good.

Definitely one of my go-to beauty supply stores. It's rare that I can't find a product I am…read morelooking for, here. Every time I've gone, it has been clean, neat and organized. The people who work there seem "pleasant enough". They seem a bit pricey, but I guess these days, who isn't. I come here often.

They are terrible! Tried to slip me the item I wasn't trying to buy and didn't realize until I got…read morehome. Very argumentative and the lady will follow you all around the store even while you're at the register paying for your items she will stand there and watch you. Such an uneasy feeling being in ther, I will never go back.

Me and this beauty supply store have a weird relationship. The ladies who work in here are…read moreabsolutely wonderful. Very helpful and seem to be knowledgeable about hair care. I typically end up here because this is one of the closest beauty supply stores to my house. There is this one guy that works here who just totally creeps me and my daughter out sometime to the point that I no longer let her visit here without me. He has never said anything inappropriate. He just has this weird "ora" about him that gives you an unsettled feeling. One time he thought my daughter was my sister and he was kinda looking at her so I had to let him know "back it up, she is only 15". Now as far as the products go they have quite a few BUT they aren't as up to date as other beauty supply stores in this area. They need a serious supply update as far as the tracks, wigs, etc. go. Other than that they are ok to go to if you need to grab something real quick. Prices are reasonable. Store is small and tight. I like to be able to stand back and look at the hair and shop around a little before making a final decision but there space is so small it is very hard to do that. Visit here if you need something quick. Go down the street to Super Beauty in Dodge Park if you want that "fun, let me take my time and see what I want" kinda of shopping experience. They get 3 stars because of the good customer service from the ladies and convenience. Otherwise, I would give it a 2.

I love a good wig store!…read more I was out of town and wanted to check out this store. The store is super huge! I love it! I am taking off one star because I visited one day... spent about $100 and came back the next day spent about $80, but I was given a savings punch card...so many purchases you get something free or a deal on something. So my brow was raised, why didn't I receive a card the day before!? I could have easily been well on my way to receive the reward. I asked the associate what's up? She suggested I talk to the lady in the wig area, I assume she was the boss. I went over to that area and she was nowhere to be found. Interesting! Oh well, I took that as a loss, but I was super disappointed. I felt mislead and from being out of town, I wanted my deals then :( Have fun and enjoy life :)

i just purchased styling gel and when I opened the jar, half the product was gone. I also purchased…read morecurling rods to wrap my hair with and as soon as I began to use it, one of the buttons came off, making the product ineffective. I purchased kids spandex cap and they are way too small. I needed them for my toddlers and they barely fit their heads. I'm really disappointed in the quality of the products and am hoping to receive a refund, not store credit

I shop at this store all the time. The manager in the store today was able to assist me with…read moreexactly what I needed. Thank you very much. Hope I didn't give you too hard a time. Good Customer Service!

had one of the worst customer service experiences I've ever had at this store. The manager was…read moreincredibly rude, argumentative, and unprofessional from the moment I asked a simple question. Instead of trying to help, she spoke over me, had an attitude, and seemed more interested in arguing than resolving the issue. No customer should be treated with such disrespect. A manager is supposed to set the example, but her behavior was the exact opposite of what I would expect from someone in a leadership position. She made the shopping experience uncomfortable and completely ruined what should have been a quick visit. There are plenty of beauty supply stores that appreciate their customers. I won't be returning, and I would encourage others to spend their money somewhere that values respectful, professional customer service.

I'm so glad I discovered this place! First of all, I enjoy supporting local black owned businesses…read more But there's several reasons more than that! 1. Instead of getting my fresh juices (that's not pasteurized) full of all the healthy enzymes that optimizes excellent health, I will be a regular customer here. I plan to order them by the gallon. This is way better than what I was doing, because it's $8 for something similar when Whole Foods makes their juices fresh. The brand Suja is about $5. Getting it by the gallon here is way better. Especially getting sea moss juice with pure ingredients. 2. I've seen people on the streets selling fragrant natural oils. However, I feel better buying it from here because the owner has taken it a step further by investing into having a physical brick and mortar business. 3. The wide variety of fragrant oils is really amazing. It can be hard to choose from the options, but that's a good thing. 4. I love the variety of natural products, there's toothpaste, soaps, deodorants, hair pomades, Shea butters, body oils, and more. Neem toothpaste, moringa toothpaste, etc. When you know the benefits of these powerhouse herbs and minerals, it's great to be able to have these available. 5. I was super happy to see that they sell copper jewelry. There's so many health benefits to wearing copper, it's really the only jewelry that I would wear if it wasn't so hard to find. She also can customize the jewelry as well. 6. Every health supplement, cleanse that will help you to have optimal health they have it here. 7. Everyone who worked there was very helpful. I met the owners wife, and she was extremely knowledgeable about so many things! She does health consultations and is a licensed aesthetician. 8. It's great to not have to order online anymore and to be able to support a local business that is dedicated to high quality products and service.