Tonight I experienced probably the worst customer service and food that I have ever experienced. I have ordered here probably 5 times and each time the experience is a little different, but fluctuates around a high three or low four stars. I haven't left a review yet just because I was split and waiting for something to steer my review...actually, hoping for a solid 4. However, the stars aligned and tonight was my last order from this place.
First, their website is useless to order from if you are trying to order a specialty pizza with their specials that allow you to order a specialty pizza. Why? I'm glad you asked; you can't select a specialty pizza and you can only choose toppings...up to five. So a pizza like the Super Deluxe cannot be ordered because it's too many toppings. You can't choose sauces, so you can't order a white pizza, a buffalo pizza, a BBQ pizza, and on and on. You also cannot order double toppings (i.e. if you want a double pepperoni pizza) as part of the five toppings.
I tried the next best thing, I selected the special and built my pizza, then in the remarks I explained the specialty pizza that I wanted. I then called and spoke to Austin who understood my order, confirmed my order and said no problem.
Well my pizza came and it was not what I ordered. My buffalo chicken was supposed to be double chicken and it was single and had no buffalo sauce. I called and spoke to the female manager, claimed to be the GM, and she told me that I didn't pay for extra chicken. I explained that I was allowed five toppings and my only two toppings were chicken, unless they want to count cheese. There was no sauce under the cheese, and there was no buffalo sauce. She tried to talk over me and tell me that she checked the pizza and was sure there was, well I raised my voice so I could finish explaining, rather than being cut off and talked over. She then had the audacity to tell me that there is no reason to talk loud to her. She then said that they are too busy to send me the pizza that I ordered and that she would refund me $10. She also said that the owner's information is on the website and that I can contact her because she will tell me the same. But the icing on the cake was her telling me that there are plenty of other pizza places in Pooler than can meet my needs better. Ok thanks! You definitely lost me and a few more customers tonight! read more