Hotel is ok, but Tanya at the front desk was awesome and very helpful. Would stay here again when…read morein town.

I rarely leave negative reviews, but this experience was genuinely unacceptable--especially for a…read moreHilton property. I had reservations about this hotel when booking, but I chose to upgrade to a junior suite, hoping my instincts were wrong. Unfortunately, they weren't. Within an hour of arriving and unpacking, I placed a cup of tea on the nightstand and returned to find it covered in ants. Not a few--enough to make it immediately clear there was a pest issue. As a frequent traveler and Hilton Diamond member, I have never encountered anything like this at a brand I trust. I contacted the front desk right away to request a room change, only to be told the hotel was sold out. When I asked about checking out, I was informed I would still be charged unless management decided otherwise in the morning. After a long day of travel, all I wanted was to rest. Instead of offering a meaningful solution, they sent maintenance to spray bug killer in the room. Being expected to stay in a room with active pests--and fresh chemical spray--while paying $140 for the night is unacceptable. Due to heavy rain, fatigue, and unfamiliarity with the area, I felt stuck and had no choice but to stay. I ended up trying to sleep while dealing with ants throughout the night, which is not something any guest should have to endure. This property has a serious cleanliness and maintenance issue and is in urgent need of renovation and proper pest control. I expect far better from Hilton, and this experience fell well below even basic standards. From broken cabinets, stained sheets and ANTS!

I noticed the newest review was from May 2023, so I felt compelled to write one, and add some fresh…read morephotos. Yes, there are a few things that could use updating, but all in all my room with king bed was quite nice. The furniture was obviously older, with a few dings here and there. But the bed, although firm, was very comfortable for me - I can't stand furniture I sink into. The pillows had cases with the word "soft" or "firm", which is nice. Everything was spotless! The bathroom was definitely updated, and was not so small I couldn't turn around. Of course, it is also ADA compliant. I really appreciated all the grab bars! I am not disabled, just old & creaky ;) The water got hot quickly and had plenty of pressure, so the tub filled fast. And unlike the last tub in a hotel, which had grab bars, this one had water controller within easy reach while sitting. Nice. The fridge was apartment-sized, with a tiny freezer shelf. The microwave was also small, but adequate. I wish hotels wouldn't use Keurig coffeemakers due to the waste, but I brought my reuseable K-cup & grounds. The machine worked fine. There was a large flat screen TV and ... thinking ... either DirecTV or Comcast, I don't recall which. It had a cable guide and was easy to navigate. Breakfast was free, of course, and had a nice variety of hot and cold foods, breadstuffs, cereals, hard-boiled eggs, yogurt, juices, etc. On Saturday I had a biscuit & half a ladle of sausage gravy, some crispy bacon, and scrambled eggs. All perfectly hot and tasty. I filled my commuter mug about halfway with some decaf, just to reheat what I made in the room. Sunday had similar offerings, although instead of scrambled eggs there were mini omelets with cheese; oh, and both days there were egg white veggie omelets. No bacon, but sausage links; there were also turkey sausage patties. I skipped the biscuit but did put a dab of sausage gravy over my links. Again, quite tasty and perfectly hot. I took a few photos of the breakfast seating because an earlier review complained that there wasn't enough. I saw two different families, one with 4 people and one with 5, sitting together. On Saturday evening, DD & DGD came to visit & swim. We had a nice time, for me because the water was actually warm enough for me to go in! I'm a big sissy about cold water ;) The jacuzzi was pleasantly hot and bubbly, too. I don't know what the room cost because it was a thank you staycation gift from DD & SIL. I can say that items in the snack bar are $$$, so better bring your chips & stuff with you! Or drive .3 mile to the Harris Teeter store that's just up the road! The staff members I interacted with were very friendly and helpful. It was a truly comfortable and enjoyable weekend!

The hotel is old. While the lobby is a bit updated, the rest of the building and rooms screams…read more1980s. The first thing that hits you is the smell of industrial cleaners, which is overpowering. The amenities are lacking. The "fitness room" is not much larger than a walk-in closet and has just a few cardio machines and some dumbbells. The (cess)pool looked disgusting. There was no way I was going in there. The breakfast was a repetitive, offering little choice and lacking healthy items. The coffee was out 3/4 mornings I tried to get it. The rooms were poorly designed and maintained. The walls had cracks in the drywall and marks on the paint. The lighting, like most hotels, was exceptionally poor. The 1980s style A/C unit was inefficient and worked poorly at maintaining a constant room temperature. The bathroom was exceptionally tiny, making it difficult for even a skinny man to do a complex set of maneuvers around the toilet just to close the door. The fridge and microwave in the room were awkwardly positioned without any cabinetry or whatnot. While the bed was comfortable, the remaining furniture was old, uncomfortable, and in the case of the chair, broken. The in-room entertainment was lacking compared to most hotels. The cable package consisted of about 36 channels. It did not feature an interactive menu, so you had to flip though channels. It did not offer the ability to use your own streaming services. The hotel was exceptionally noisy. The poor quality of windows ensured you could hear road noise and music from passing cars two streets over. The staff took no action to address loud guests, to include a mob of adolescents that ran up and down the halls slamming doors and shouting at night. Even louder was the hotel's housekeepers, who maintained conversations the length of the hall while they worked. It was very disruptive. Overall, I give the hotel two stars because it is in a decent location, with multiple restaurants and grocery stores in walking distance. I also felt safe there, so there is that.

Upon entrance of the property was greeted with a smile by the front desk staff member. The property…read morewas clean and you can tell it is well kept. The room was spacious and tidy! The breakfast was was ok. Wish there were more juice options, the was only orange juice. I stayed one night and the parking lot was well lit which is great so it made me feel safe. Overall a great property and will probably stay there again.

Being a business traveler, this place was not good for me. Want to know who's brilliant idea it was…read moreto put a basketball court in the courtyard. After traveling all day, the last thing I want to come back to is the thump-thump of a basketball and people screaming.

Stayed one night only - there is a wholly ridiculous self - parking charge of $12 PER DAY (almost…read more10% more per day). I have stayed in many suburban Residence Inns and have never paid a parking fee. I did not notice it on the website when I booked the room (my mistake!). If I had not paid in advance to get a slightly lower price (again, my mistake, having not seen the hotel), I would have left. The Hilton Garden Inn across the road, or (if you're determined to stick with the deteriorating Marriott brand) the Courtyard down the street, both have free parking.

I had an amazing stay here the front office staff was really welcoming and helpful the light…read morebreakfast was delicious especially the breakfast sandwiches and the potatoes was so crispy the room was spacious and clean and housekeeping staff did a great job keeping towels full and service our room the hotel was walking distance to 2 grocery stores shops and food woll stay here again if i had to

Discovered roaches in my hotel room woke up to two roaches…read morecrawling on the wall in my bathroom. Left immediately. Told the clerk, showed her the photo and management has yet to call me. Wrote a review and received the below response. Harris, Thank you for sharing your review. While it didn't meet all of our website guidelines, our team has read it and truly values your contribution. We appreciate your effort and hope to feature your insights in a future publication! Thanks again, RachelleManager, Voice of Customer Operations, Digital Operation

Easy to get to, friendly staff, clean and quiet room, great breakfast buffet!! I had a really…read moreseamless and enjoyable experience! I'll be staying here again in a week on my return trip from my vacation and I'm looking forward to it !!

It's the cookies for me! No seriously, the fresh cookies in the evening are a nice treat! This…read moreplace is perfect for a mini staycation or long-term since there's a kitchen. The rooms are clean, the bed was comfy. Super convenient to get on the highway. Parking is abundant and free. The overall amenities make it worth it. The pool was nice. The service here was great. I would definitely stay here again.

Back to this hotel for one night - still my favorite place to stay when on a work trip in the area…read more This time had another adjoining room - as usual sound insulation a bit worse than the non adjoining rooms but luckily no noisy neighbors. Breakfast still good with eggs and veggie patties, clean rooms, plentiful parking. This trip also got there in time for a couple of fresh baked cookies in the afternoon which was nice. Good to have this hotel in this convenient location.

The shower pressure is low and it took a very very long time to change temperatures in the shower…read more There's was a blinking light on the ceiling that was annoying to sleep with. The elevator and hallways smelled but the room didn't. The room was big, breakfast was pretty good. I appreciated there were bananas, peanut butter, honey and oat milk.

I'm staying here now and although there are positives, the negatives out weigh them!!…read more I'll start with the positives- The staff are very nice, the rooms look good, the beds are comfortable, and the breakfast was good. Negatives- the water pressure sucks and the water does not get hot. You can't even take a decent shower!! I'm so unhappy about this. Our door was squeaking but maintenance was able to fix it with WD40 but he could not do anything about the water pressure or the temperature of the water! I feel like I'm in a 3rd world country, it's sad. Our room won't even stay warm. We have to keep turning the thermostat up. The elevators are freezing, wear a jacket or sweater. I wish I could move to another hotel but it would be too much trouble at this point cause we have too much stuff and two rooms. The room we have across the hall also has a water pressure issue with the shower and sink. Water doesn't get hot in that room either. Update: I informed front desk that the issues could not be fixed and they changed our rooms. Had them check the water pressure and temp before, so we are moving rooms.

I was extremely disappointed with my recent stay. Upon entering the room, I discovered roaches…read moreinside. This made the room feel unsanitary and uninhabitable. I was unable to comfortably use the shower or fully occupy the space I paid for due to the pest issue. I reported the problem immediately, but the situation was not handled with urgency. An employee named Joey was dismissive and unprofessional when addressing my concerns. I also requested the name of the General Manager for documentation purposes and was told it could not be provided, which I found concerning. My refund request was later refused despite the clear sanitation issue. Travelers should be aware of the cleanliness standards and how complaints are handled before booking here. I will be reporting this hotel and I encourage anyone who has stayed here to do the same!!

Very filthy. I walked in and walked right out. The team was unprofessional and unhelpful. The front…read moredesk staff was on her phone the entire time. Then i wanted a refund and was told that that wasn't possible. I just spoke with Deborah, the "manager" and she was very rude. i will be reporting them to upper management.

The 5 stars goes to the entire staff here. They went above and beyond for my family. Everyone from…read morethe cleaning staff to the front desk greeted you with a smile and always asked if we needed anything. I travel a lot and you don't get this type of customer service from many of the Marriotts and Hiltons. Thank you to everyone here at this Best Western for making us feel at home.

*** Alert - construction work and no swimming pool . Extremely noisy ***…read more Looked at google and Expedia and booked this hotel room. It was convenient for us to g around Laurel .. lots of restaurants / Dunkin etc around this hotel . Check in was easy and quick .. the hotel room itself was good . Beds were good . They had a TV with lots of channels , microwave , fridge etc. the real trouble started the next day morning . After 8 am we heard thumping noise outside and people were doing work .. construction work . It was irritating and unbearable noise levels . I wished they finished it in 30 mins but it kept going from 8 - 12 noon. Headache for all of us in the room. They didn't even mention it while checking in. Parking is wierd . With so much construction , there is hardly any parking available in the front . Had 2 tough days and we couldn't relax at all with the noise levels . Will never book this hotel again ...