Service is way below satisfactory. Purchased several vacation packages with Sunwing before. Flights were substantially delayed numerous times and we didn't receive any reimbursements. Last vacation the description of the hotel didn't match the reality, a 4 star hotel room that didn't have room to place one single cot to accomodate a teenager for whom they charged a full adult price. The local Sunwing rep didn't lift a finger to help resolve the situation. We were forced to pay for the upgrade. Had the description been accurate, we would have purchased two separate rooms for a lower price. Post factum Sunwing customer service again didn't reimburse anything. Never travelling with them again. read more

Purchased a vacation package and the medical insurance. Had to cancel because of medical reasons. Instead of a refund, we were provided a voucher minus the money paid for the insurance which is only good for one year. Beware of the extensive terms and conditions for the medical insurance, which were only provided after the vacation was booked. This should be considered fraud in my opinion. It's almost been a year and we are still unable to travel due to medical issues and have not received a refund. Sunwing's customer service is the worst I have ever experienced. read more

I booked my trip to Cancun for a week in May 2022 with Sunwing. I downloaded the app and went through the checklist as they suggested. Decided to book an excursion -chichen itza deluxe ($190cad ) . First of all, it didn't show up in my app/no email confirmation of the purchase. I had to call to make sure it was listed with my booking number. I read 24 hour cancellation policy if you can't make it. Etc. It all sounded very flexible. Flash forward, now I'm on the Sunwing airplane flying to Cancun, they offer the SAME package excursions for $150cad. And also told me I can rebuy the excursion and Sunwing rep at the hotel will refund me the difference /price match. I didn't end up buying it as it just sounds fishy. I didn't want to end up having so many purchased tickets and no refund. I went to talk to the Sunwing rep at the resort. AGAIN!!!! They offered the excursions at an even lower price $135USD (But I understand conversion fees etc. But it, Still be lower than $190cad) He helped me call around. He told me I can call and cancel my excursion with Sunwing and rebook at the cheaper price with him. I contacted them, they told me Sunwing in Canada is different than the one in Mexico, it has been franchise to a company called Nexus. In the end, they REFUSED to do a full refund /cancel my excursion or even do a price adjustment/match. That's all I wanted. Lesson learned: 1. Don't pre-book excursion with Sunwing Canada, it's cheaper that the resort that is also through "Sunwing" 2. They have different levels of Sunwing operators- all tells you different information. (Sunwing app, Sunwing airplane, and Sunwing resort rep) Please share this information. I'm so disappointed with Sunwing! read more

If there is a 0, i would pick that. I called their helpdesk to ask what are my options if I want to make changes to my flight/package. Their helpdesk is NO USE and rude. They should have some lessons on doing customer service. The lady mentioned my booking id is under investigation. When i asked what does that mean, she does not know. So what is my assurance that my vacation is all good if they don't know what that means. This is my first time booking with them, definitely will never have a second time. Worst customer service. read more

We went on vacation in an all inclusive trip to Jamaica from April 11 - April 18 2022, well with the flight delays it was more like no sleep and April 19 2022. The resort was the worst one I have ever been at, the people were rude, the Sunwing rep onsite was never available to talk to. When flights were delayed, no one informed us, it was only after missing the pickup time and panicking with a family of 5 that we found out there were issues with Sunwing flights. This costed us meals, stress and a day of work. I am so upset. There is so much more but this is the surface issues. read more

The flight was at 6 30 am! I was going to St Johns from Toronto on September 2nd. First of all, on the big screen their check in number is wrong and I coudn't find them having 2 big bags and smaller bag with the total weight of 50 kg! But ok, whatever, after I found them, they said that they don't control the flight screen and it's not their fault... let it be.. Before entering the airplane, they check your ID, boarding pass and ask to take off the mask. I was the last one entering the airplane, on the phone with my mother entering the airplane, mask was on my face lower than nose. Stewardess said - sir your mask, I answered "OK" and turn back, trying to put mask back with a phone in my hand and luggage in the other hand, stewardess grabbed my hand, I am trying to say "BYE" to my mother but stewardess keep repeating SIR, SIR, SIR, it was no more then 2 seconds of time for me to end up the conversation, I was just ONE step inside the airplane, just came in. I said right away - "You have no right to grab my hand" my mask was on my face already and I looked at her and she said that she can grab my hand! I said that I have rights and she told me to go out of the airplane for a small talk, I said ok and I guess that was my mistake... outside the airplane stewardess said that if she ORDERS me I need to do it! Not lying, she said - "I order, you do"! I said that she cannot order me because I have rights (I'm not a slave, she could say at least request or require but not ORDER), she said that in the airplane its a private property and I have to do what they say there. In general I agree but I will not accept such a rude and unprofessional attitude of a service worker. What right this stewardess has to touch me? And it wasn't just a touch, she grabbed my hand heavily! I said that I will complain and asked her name, right after that she said - "You are OUT of this flight" didn't tell me her name, quickly jumped back to the airplane and started to yell airport worker to stop my check in bags, few other people came in and told me - "SIR, YOU HAVE TO STAY HERE" and I was shocked! If this stewardess was confident in her actions then why she didn't tell me her name? I said that I will complain and I have a full right to complain if I don't like the service! I was just clearly shocked for what is going on, I said even ok I apologize (just to be back in the airplane because of my heavy bags and I didn't want to carry them again inside the airport) but understanding that I have nothing to apologize for, my rights were violated by this disgusting and rude person! I even said that I'm from Ukraine, in Toronto I don't have accommodation anymore, I checked out, I'm going to Newfounland to live there (because I found a job) but she yelled from inside the airplane - "DON'T EVEN TALK TO ME, I WILL CALL POLICE IF YOU WILL COME INSIDE THE AIRPLANE"! This is embarasement for Canadian airlanes and general for Canadian society! I have visited 40 countries, had over 100 flights in my life and NEVER EVER had situations like this! I would like to add that on the front of my t-shirt there was Ukrainian flag and I look young for 34 years old - for me it looks like age discrimination and rasism because I know that some Ukrainians used Sunwing airlines recentry to come to Newfoundland. Also I know that Sunwing airlines have 3 more flights to St. John's from Toronto and that's it for the season so may be this stewardess is a seasonal worker and doesn't care about service anymore. Airport employee who walked with me to the baggage area said that I look normal to him. I wasn't drunk, I wasn't on drungs, I didn't even touch the stewardess, mask was on my face, I was just standing my ground because I have simple human rights and no one has a right to grab my hands or order me because I'm not a slave! This was a humiliation when that person kicked me out from the airplane, I didn't come to private property, I paid for rent of it and just entered and have been kicked out, that's what scammers do, this more looks like a FRAUD! I took videos while I was stading there, made reports to police in Toronto airport, Sunwing employees dissapeared and only on the phone they said that I have to make a complaint only 48 hours after the flight! That's the service they provide! I was in such a bad situation, informed Ukrainian organizations (that cooperate with Canadian government) in Toronto and St Johns. I didn't know what to do, all other flights were so expensive but I managed to buy the next flight at 1 30 pm. So basically I didn't sleep a night and stayed for 7 hours longer at the airport. There is a camera outside the airplane (not sure if they have camera inside the airplane but if they do then it's even better!) and it should be checked so all my words can be confirmed! read more

I've traveled with Sunwing twice. Both times I dealt face to face when dealing with them. I called the 1877 number to see if I could book a vacation but seeing a rep face to face. I contacted 3 different people just to find out that IT'S NOT POSSIBLE to book a vacation face to face because of Covid-19 restrictions. Why they didn't tell me that on the phone on my 1st try? Why send me here and there just to get just simple information? Quite frankly, I'm looking elsewhere this time. I'm not overreacting, just following my senses, I had a bad feeling. Wake up Sunwing, Covid-19 is gone, get a grasp on your business with more professionalism and desire to serve the public in general. read more

Not happy with Sunwing at all. We haven't left for our trip yet and I receive a call that we have been bumped from our seats farther back in plane. This is after paying for the upgraded seat selection, and when we picked our seats (months ago) there was only 2 other seats in the entire plane taken. The lady who called informed that it was just a courtesy call that they are moving us and there is nothing I can do about it, and it likely is because the seats were double booked (although again, when we booked the plane had almost zero seats selected). I thought the purpose of travel and tourism is to provide a service? I mean, honestly, if they had just outlined a reasonable excuse it wouldn't have bothered us. I get that Sunwing is about the deals and you are not getting all the frills of the major airplanes, however what is right is right and what is wrong is wrong. The attitude I received is now resonating through and I have a bad taste in my mouth before we even start our trip. I would rather pay the extra money for an airline that will treat you better than this. read more

So we just came back from Punta Cana with our 15-month old baby at 4:30AM last night/ this morning... instead of 7:30PM yesterday evening... why? Because they "delayed" our flight from 2:50pm to 9:20 pm that ended up leaving just after 10:00pm.... 8 HOURS "DELAY"! Why? They said the aircraft for the 2:50pm did not show up... so they pushed everybody to their 9:20pm flight... Let's be honest here... an aircraft doesn't just not show up... but it's way more economical for an airline company to merge two flights into one when they're both 50% booked. So "delay" the first one (a.k.a. CANCEL it) and put everybody together on the latest flight! We have paid $400 extra when we booked the earlier flight to come back home at 7:30PM and NOT 4:30AM... Did they tell us that the flight was canceled? Nope! We were told to wait in the lobby at 11:15AM for our shuttle to the airport. We waited. And waited. And waited. And then it was 12:30 when I decided to check the flight status on the Punta Cana Airport website : flight delayed to 3:15pm - sure no big deal. Then, still no shuttle and the Sunwing representative MIA, of course. When we finally reached somebody on the phone, we were told that our flight doesn't even exist?!! That was suspicious already... but finally the flight became a 9:20pm on the Punta Cana Airport website. Did they tell us? Nope! We had to figure this out ourselves. Now what? We have already check-out from our room, we are wearing warm clothes (airplane style going back in our cold country), we have already been waiting since 3 hours and the baby is hungry, tired and hot... are we gonna go to the pool and enjoy the rest of the day? Of course not! We are already in leaving mode and now have 3 hours before we have to take another shuttle... an entire day absolutely scrapped and miserable! Are they going to compensate us for it? Nope! When we called them to ask for putting us on another flight, e.g. WestJets at 3:05 and 4:05, they refused, of course, and told us they would give us a $100 voucher to purchase one more of their atrocious vacation in the future! That's a poisonous "gift". Needless to say that all the families with young babies had also booked the earlier flight and that the 5-hour flight sounded more like a choir of yelling exhausted babies being tortured... there was literally at least 8 babies under 2 years old (on lap tickets) in a fully-booked flight (50%+50%=100%) Did they compensate everybody for that? Nope! You still had to pay for everything on the plane and did not even offer peanuts or a complimentary sandwich! Nothing! Not even an apology! Sunwing vacations offer normally competitive pricing, sure but there is a greater price for cheap -- so do yourself a favour and pay an extra $300 to not have your entire rest time destroyed at the end of your vacation and be more exhausted when you come back than when you left! read more

Given what other travelers suffered this same month, I suppose we didn't have it nearly as badly, it was just a bare bones airline that nickle & dimed you for everything from soda onboard to an added $25 fee per carry-on luggage. First, we paid $50 for upgraded seats which unless you are very tall don't bother. You don't get priority boarding as promised, they boarded people "with children or those who need more time first" and apparently more than half the plane thought this was them. At that point the rest of the passengers lined up to board. This is not how other airlines manage boarding, they use zones. The same thing happened on the resturn flight, so again, not worth the upgrade. There is no in-flight entertainment at all, we had to pay to upload movies onto our laptop, the food onboard is sparse and of low quality; it costs for even basic soda and drinks were pricier than Air Canada. Priority luggage is not a thing and I'm furious we paid for it: our luggage came off next to last and not together. The same thing happened on the way home. Our transfer from the hotel to the airport home never arrived, despite our hotel calling and texting them. We ended up paying 96USD for a cab and at the airport we heard the same situation happened for many other travellors who had to scramble and pay for their own rides. Sunwing didn't answer ANYONE who tried to reach out to inquire about where the transfers were and so far no one has responded to us about being refunded our cab fee. The airport was full of people who had no idea if their flights to get them were even coming and this is because Sunwing is not updating anyone, including the incoming airports. Even FlightAware wasn't updating, I had to go to the actual live radar app to find out if flights were coming, which means the airline itself has no clue where any of it's aircraft are. So many angry frustrated passengers and it made for complete chaos in the Cancun airport, especially since all of the Sunwing flights fly out of the tiny basement area and not the spacious main area up top. This is the second time I've flown with Sunwing and the last time they lost our luggage on a direct flight despite us getting to the airport 3 hrs early, We spent 24hrs without luggage. I don't care how much more it costs to use a competitor, we are never flying with Sunwing again. read more

SUNWING DOES NOT HONOR ITS TRAVEL INSURANCE!!!!!!! I purchased a trip with Sunwing and bought the Worry Free Cancellation Waiver. When I tried to rebook the trip then Sunwing would not honor the voucher and said weeks after the cancellation that it was still processing. Would not tell me how long to process and told me to repay for another booking in full. This is dishonest, false advertising and against what they say on the website as Worry free. They charge for this insurance but will not honor it. Also the worst customer service I have ever experienced. read more

SCAM-WING!!!booked a 7 day vacation to cancun.Flight is now delayed almost 10 hours!!!That means we lose an entire day in our trip, paid for 7 days but only get 6...When we spoke to a SCAMWING employee we were told to file a compensation claim...but it's not likely to be approved because SCAMWING will reply by saying the delay was "due to weather" ....complete BS!...sky is clear, zero wind, no rain, no snow of any kind.... they use the "weather" excuse as a way to avoid liability so they don't have to compensate customers.There "customer service" ...if you can even call it that, doesn't care and does absolutely nothing to make things right. We (like many others) have been screwed and there's nothing we can do about it.I will never fly this airline again. read more

This is exactly what I wrote to Sunwing about our experience. I've attached the pictures of their response which not surprisingly has zero accountability. Before you book with this company , read our situation, their response and also google them, it'll take you no less than 5 minutes to be scared away from this company that basically steals money from their clients. I'll start with the flight. Our flight took off at 5:45pm and we landed in Cuba after 1am. We paid extra for the elite plus package. The 3rd row we had on the way down was ideal. We got the first row on the way back, it was the worst, you couldn't move the arm rest and it's annoying to have no place to put your bags. On the way down, we had a rowdy, loud couple who never stopped talking. It was annoying until around 11pm and just ignorant after that as it would have been nice to have a little nap given we weren't getting to our hotel until 3-4am. The flight attendants did nothing to get them to be quiet, rather, they participated in the shenanigans. If I had my kids with me, I would have been extremely upset. On the way back, the same couple was on the plane and were still talking the whole way home. We left Cuba after 3am so everyone wanted to sleep and these people never shut up. Again, no one from sunwing said anything to them. Grow a back bone for your other passengers flight comfort and say something to these people please! Please see my pics of their response back to me about the flight. Absolutely ridiculous! They didn't even read what I wrote about their flight attendant joining in on the partying. As for the resort, it was amazing. However, Sunwing was paid by us for a 7 day stay. We really got more like 6 and a few hours because of the time our flight came in. I would STRONGLY recommend you ask Sunwing about this. Our check in time for our resort was 3pm March 2nd. We hadn't even left Edmonton until 5:45pm that same day. Our flight home was at 3:35am on March 10th. We had to vacate our room at 12pm on March 9th meaning we had no room to stay in for 11 hours before the bus came to take us to the airport. When we spoke to the resort, they said sometimes when Sunwing does this, they pay for the room or negotiate late check out. They did nothing of the sort. The resort however took care of us and we checked out at 4pm and were offered a courtesy room in case we wanted to freshen up before the flight. That was 100% because we spoke to a wonderful man named Oscar who helps run the resort. When I went to the front desk, they basically said that's what sunwing paid for so if we hadn't found Oscar, we would have been screwed. I've stayed once in Cuba before and had the exact same flight situation but we got to keep our room until we left. This is why I will book through that company in the future. I've had so many issues with a sunwing that I haven't booked with them in 4 years and I never will again. They're the worst!-in the pic, you'll see Sunwings response which is basically, you could've bought another room. Nowhere on their website did it say, just so you know, we're going to pay the resort for a room for the day but not fly you there for 12 hours so you really won't get to use it. It's absolutely disgusting. read more

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My partner just got back from Cuba. He had been sick the entire trip with E. coli from undercooked hamburgers, their hotel room was dirty and old, and service was non-existent. This practice of not having toilet paper in public restrooms, though not unique to Cuba, is simply a bit too rugged for a vacation destination. The menu was poor with little to no fresh produce, no bacon at breakfast, and the only safe item to eat was ham and cheese sandwiches. Food was handled incorrectly with mould visible on warming trays. There was no free wifi! It's 2019! Anyway, 11 hours at the ER, and I've had to clean up after E. Coli! AND HE WASN'T THE ONLY PERSON TO GET SICK. This is not the first time Sunwing has endorsed vacation packages for sub-par affiliates. Do the homework! Our next vacation will not be through this travel agency. read more

I have used SOV/SUNWING many times and been quite happy. My last experience with a package to Puerto Vallarta at the Blue Chairs Resort was TERRIBLE. I paid for a nice room and received a room on the second floor with worn-out furniture and terrible AC. When I complained to SOV and Sunwing Vacations, they did nothing and completed disregarded my experience and my photos. Perhaps this company has lost its touch and dedication to customers. WARNING: the room portrayed in the description MAY NOT always match what you actually. I think I'm better off planning my own vacations and not relying on this company for my hard earned vacation. read more

If I could select a 0 star, I would. The worst vacation company out there. Flights delayed, flight attendants butting in line in front of kids for the washroom on a 6 hour flight! The package sold was not the package received, horrible, horrible, horrible. Honestly, NEVER USE THEM. It's been 4 months of 'investigation' with no response, no apologies (there were rats in our room), no vouchers, nada. read more

This trip was a literal nightmare.  II was extremely disappointed with my experience after spending over $300 USD (test +cabfare) and 1.5 days out of a 7 day trip (over 20% of the time of my total trip) to obtain a COVID-19 test in order to re-enter to Canada as a direct result of Sunwing's mishandling.  To make matters worse, I did not even get my results until I was literally on the shuttle back to the airport after 7 days in a state of extreme anxiety over the uncertainty of whether I would receive the results in time to board the flight and return home or remain stranded in the Dominican Republic. To put the financial cost in perspective, I paid approximately $865 USD total to travel to Punta Cana and stay at a 5 star resort for 7 nights between January 10, 2021 and return on January 17, 2021.  At $300 USD, the COVID-19 test alone represented an incremental 35% in the cost of my trip!  That is an astronomical amount to spend in a developing country for a COVID test and this unexpected, exorbitant expense (by comparison, an overpriced test in Canada costs around $199 CAD) definitely left a sour taste in my mouth. Admittedly, the Canadian government is responsible for implementing this testing requirement and the $300 did not go directly into Sunwing's pockets, but Sunwing is solely responsible for its butchered handling and administration of this on behalf of its customers (notice the large portion of taxes and FEES paid on your booking), ESPECIALLY when you consider the proposition that they are financially profiting from funneling thousands of Canadian travelers into the country, while assuming none of the risk of getting them back safely and willfully neglecting any basic corporate social and/or moral responsibility to adequately inform their customers of the local situation (of which they are in a superior position to know and of, course have superior knowledge of) on the ground upon landing. This COMPLETELY UNACCEPTABLE from a large carrier like Sunwing! They send thousands of tourists there and definitely know the deal, but don't give a crap to inform their customers.  They screwed over 3 travelers on this trip alone that I know of.  This situation should have been disclosed upon landing by the flight personnel, on the shuttle to the hotel by the Sunwing rep, or upon arriving at the hotel by the resort Sunwing rep at the VERY LATEST.  I'd go as far to say that the COVID-19 testing facilities information sheet I did not receive until Tuesday should have been provided to customers via e-mail by Sunwing PRIOR to departing to the destination to ensure everyone had the necessary resources and information to timely comply with this requirement. In total, this consumed 1.5 days of my 7 day trip, caused nonstop inconvenience, headaches and anxiety from Thursday until I was literally on my way to the airport and added a 35% cost (a very unnecessary financial burden) to my trip!  This was my first, and probably last trip with Sunwing.  I have already shared this experience with my friends so that they avoid having a similar nightmare experience while traveling abroad and under the threat of not being able to return to their home country!! read more

Sunwing had a good selection of warm destinations with direct flights from Ottawa. Last year I flew to Puerta Vallarta and this year I went to Los Cabos. The flights were basic and the seats had limited space but not really any worse than most of the regular scheduled airlines. The hotels were clean and comfortable and the descriptions were accurate. I would give 5 stars except for one thing, the return bus to the airport from the hotel. You have to fill out a card to request return transportation and return it to the Sunwing rep the next day and then you have to go back and pick it up the next day again. It wouldn't be so bad if you could just drop it off but you have to wait in line with people booking excursions and it takes up to a half hour for someone to book an excursion. I had to wait in line quite a few times. That's not much fun when the beach is calling but what's objectionable is that it seems contrived to sell excursions which I am not interested in. Please streamline the transportation process. Have an express line for dropping off and picking up the cards. Or look after it on the bus ride in to the hotel. Or with the Sunwing app. Please value my holiday time as much as I do read more

Do not book with Sunwing if you want a stress free holiday, it won't happen. Easy to book with this company and that is where it ends. Do not expect a Sunwing representative at the airport to sort out the long line and certainly do not expect to take off in time, do expect to miss a day of your vacation. For heavens sake don't expect to get your luggage if you checked it. on leaving when they give you a food voucher for $20.00, they are NOT being nice, they are telling you the flight will NOT leave on the scheduled time. BUYER BEWARE. read more

Sunwing is ruining good people Christmas. Shame on you! This is about a family all.inclusive package now delayed for 36hrs. No confirmatuon yet read more

Biggest piece of crap company. They're such liars and thieves. Haven't reimbursed me for over 9 months and keep telling me hey we're looking into this and never send a follow up email. I have to keep emailing them and they say the same thing over and over. It's clear they're trying to brush me off so I can never get my reimbursement. read more

This a bit lengthy, but well worth the read if looking to travel with Sunwing!!! I noted very soon after check in that this was a company primarily used in Canada. I am a resident of the US and I am unsure how, through a travel app that I use, that Sunwing was even a possibility to be utilized. When I 1st arrived to the airport in Cabo San Lucas I was able to see the bright orange shirt and knew where to go. That was probably the ONLY benefit of this company! (Thus why they get 1 star vs. NONE!) I booked an all day hike when I purchased the trip. It was a gift to myself for my birthday (along with the trip in general .) The day after I checked in, I went to the service desk, as instructed, knowing I was going to have to get there early because I decided, with the hike to be on day 3, I wanted another adventure, that day. Ozzy (Oswald), the rep, informed me that my hike was not going to be happening. He then had to spend approx 30 minutes on the phone with the company to get a refund. Once approved, he gets out this full page form that has to be filled out. Because I had already decided on another activity, purchased it and needed to be ready to go in 1 hr, Ozzy said "let's do the refund papers tomorrow. " I agreed, thought that was reasonable. Ozzy informed me that he would be back at the resort the following day between 0830 and 1000. The tour I booked that morning, with Ozzy, was a glass boat tour of the Sea of Cortez. Please realize I said "Glass," NOT "Glass BOTTOM" boat tour (the ENTIRE boat made of glass.) When I arrived, glass "Bottom" boat was the tour I was provided. Which in turn was not a glass bottom boat at all. It had 2 rectangular areas in the middle of the boat, of which held the life vests, that were glass bottom. At no time were we able to see anything through there.That was a waisted $75 (USD) The following day I returned to the service desk, multiple times, and Ozzy never showed up! Boy was I stressing then. Did I really just get taken advantage of, did I get suckered out of $200???? ON MY BIRTHDAY!! While standing at the desk waiting for Ozzy, there was a nice gentleman (from West Jet) that offered to call the company for me so that I would be able to speak to someone about the situation. I was approached by another vacationer that said she over heard the conversation I just had with a rep on the phone. She told me about a year ago she and her husband were just "forgot" for the pick up of a tour they had booked as well. She encouraged me to email and/or call the company. So that I would have record of it, I chose to email. I received a response later that evening asking to provide my phone number. I was happy to. (I do prefer to speak to people sometimes vs. writing, it is more personal) Someone did call me a few hours later, but, of course, I was out playing for my birthday (yes,that day) He agreed to call me back in 3 hrs so that I could give him my full attention. 4.5 hours later, still no call. So, I email again. I did receive a call soon after that, but, of course, I was in the restroom. I received an email letting me know a call was placed and that I did not answer. I immediately emailed back asking for them to call me. No call was received! I hope you can see my frustration at this point. I finally went to bed. I received an unexpected, unwelcomed, wake up call the following morning at 0730.....Ozzy. I was told, by Ozzy, that I had to come to the service desk BY 0830. I immediately got up, dressed, looking like crap, so I would not miss him again. Again, Ozzy did not come through. He was not there! I asked a couple of hotel staff if they had seen anyone, Negative! Back to bed I went. Another unexpected, unwelcome wake up call....Ozzy. "Where are you? I was told you came earlier, but I was not here!" No shit!!!!! My frustration has, at this point, gone through the roof! I decided that it would be best to only contact the company directly and informed Ozzy of this. He then tells me that he will let the company know that I "did not show up." The nerve of this guy! I again, emailed the company. I received an email back that summarized the events of the day with incorrect times and portrayal of events. Company trying to..... ***Cover Their Ass!*** I know this was long, but I tell ya what, I hope you are able to pass this on and not let anyone else have this type of experience, especially on their birthday. read more

Sunwing Vacations - The Sunwing "passport" - Travel Services Near Me - Etobicoke, Ontario

ATTENTION VOYAGEURS!! Sunwing n'honore pas les crédits voyages de groupe les fins de semaine. Je viens d'avoir la confirmation d'un superviseur du service à la clientèle. Donc, si un forfait vacances est disponible les fins de semaine, vous ne pourrez pas y appliquer votre crédit. Ceci n'est pas inscrit sur aucun document, aucune mention légal. On appelle ceci de la fraude. ATTENTION TRAVELERS!! Sunwing does not honour group travel credits on weekends. I just got confirmation from a customer service supervisor. So, if a vacation package is available on weekends, you will not be able to apply your credit. This is not written on any document, no legal mention. This is called fraud. read more

The second trip in the row, where tickets sold as direct flight and IT IS NOT, changed last minute. Adding 2 extra hours of flight one way (from 7h to 9h). Last time nobody got off the plane in Edmonton, except 5 flight attendants. Sunwings don't care about travelers making your flight direct, but savings on fuel and some unknown reasons (airport charge or who knows why????). The plane is full from Vancouver, but landing in Edmonton. WHY????? Luring to buy tickets in the first place as direct flight and then changing it later. THAT'S BAD, IT'S LIKE LYING ABOUT IT! read more

I am here to share my own experience with Sunwing, and hopefully within this nice holiday season(especially post Covid, people desperately to travel), I do not wish things happen to me happen to anyone. Long story short, I booked a travel package with Sunwing to Mexico during this year summer, the date is between July 31 to Aug 05. On the first day I arrive at the hotel, I found out at night that my suitcase was being opened during the travel and been TARGET searched around. ALL my jewelry(the valuable ones [total close to $25000] and other not so valuable ones[did not even count]) + a Go pro hero 8 was stolen. The sixth sense and with a good reason, I believe that this happened on the flight toward Mexico. Because - It is a targeted search as in, everything looks tiny and in original position, except that 1 small bags that I put my jewelry in a discreet area and the Go pro bag specifically being opened. (There are mutiple things within that 1 small bag, but only jewelry was stole). With such as accurate positioning, and understanding the very small amount of time that the thief can work on. This can only happen when bag was scanned and known by the Sunwing staff and not excluding the possibility that this is a Team Work. Forget about my whole trip was ruined, my long lasting internal injury(because very morning when I open my jewelry box, it remind me this happened) and how much time I spent on trying to communicate(one way effort) with multiple party. I was very sad the night I found out this in the hotel, I was in a very happy mood and enjoying the alcohol effect, when I went back room and about to shower, I opened the jewelry box and see it empty, it is a snap second, I am clear in brain and my heart literally hurts. I found out about the go pro 2 days later when in the morning I was about to go to excursion. I found all accessories but the camera itself is gone. I am really feel the money thirst of that thief behind from the scene, he/ she is taking the chance taking all jewelry, expensive/ nor, maybe expensive, doesn't matter. Just take it. To a point, this act becomes very pathetic. Anyway, I just want to share with everyone Sunwing"s attitude about this thing. I have to say, they are very realistic, kicking balls around. Making every process hard, not responsive and refuse communication. I made a PFD with all necessary information for the conviennent of tracking the process and try to make the process earlier for Sunwing to investigate. however everything is useless, after 2 months of so call investigation. In between I followed up mutiple time, it's either no one pick up the phone, or they say they still working on it. Eventually, after I hard push, they called me after 2.5 months, without explaining anything, they literally gave me 1 sentence "after investigation, we think it's at the hotel, we will pass you to customer service, and this case is close" all I say to them is, "would you mind taking care of your own business, and give me some legitimate proof regarding to the responsibility of sunwing"s part.", even since, no one contacted me of cuz, customer services = bill shit. Thank you everyone who read my post until this point. I travel2000, air Canada vacation, I had been with them, they are all good. read more

Used Sunwing to book a trip to Jamaica (Jewell Dunns River Resort) in July. The agents on site made several mistakes on the excursions that we paid for in advance, and we ended up missing buses in the morning and had to figure out another route. The flight home was also delayed by almost 12 hours, and we were not told until we got to the airport (which was a 2 hour drive from our hotel). We were infuriated that the Sunwing staff at the hotel did not advise us prior to our departure, as they take your name down in advance to know when your flight is scheduled. We then had to pay $150/each to get on an earlier flight - it was either that or hang out in the airport for 9 hours, or go back to the hotel and sit on a bus for another 4 hours total. Very unhappy with Sunwing, likely will not use them again. And their mobile app is garbage. read more

We have travelled with Sunwing exclusively for over 15 years to all inclusive resorts in Cuba and the Riviera May, and will continue to do so. Have never had a problem, very positive experiences. From checking in at Toronto Airport to landing at our destination, no issues. Still can't figure out why anyone would choose a more expensive and poorly run Carrier for the same holiday. We flew to New Orleans several years ago (not all inclusive) 2 couples and even though we preselecting our seats with Air Canada, they switched two of the seats and sister and brother in law were stuck at the last seats of the plane. The Check in at the New Orleans Airport was painful, extremely rude, no manners at all. Keep up the good work Sunwing, especially during these turbulent times. read more

Worst service EVER, i need to change my reservation, and they would not allow me to as i booked through a travel agent, normally that would be fine, but my travel agent had a family emergency (her mom died) and its a small business of only her, i explained this and the would still not allow me to make any changes. My reply was what would happen if she died? I understand policy, but there needs to be exceptions for deaths or emergencies. I now might not even get to go on my trip. Not that a large corporation cares. https://www.tripadvisor.ca/ShowUserReviews-g1-d8729159-r825470782-Sunwing_Airlines-World.html read more

Sunwing took my $4320 and refused to provide us a vacation. I booked a 7 day all inclusive vacation to Cuba in Christmas season 2019. On the day of departure, my three year old suddenly got sick and kept throwing up. I called to cancel and Sunwing said it will still take full amount of money of the whole 7 day package. And they refused to reschedule, even to a much later, much cheaper season such as April, for no reason. The only option they gave, is to book another flight myself. I even tried that but there's no flight at all until December 27 which was three day before my vacation package ends. And the tickets were so expensive. I called again explaining the situation and they just ignored it. They used the excuse that I did not buy insurance. Yes, your deal is FINAL unless you buy insurance. And they did not make it explicitly on the website. In fact they don't even have the option to buy insurance when I purchased my package at Sunwing website! You need to call to make sure you are covered. Yes, they took my $4320 and provided no vacation. Stay away at all cost! read more

Have been a faithful customer to this airline for over 10 years, every year. Booked this trip in March for a December trip. They simply cancelled our trip not even 3 weeks before we leave. Our only "options" are to rebook on a different flight and PAY THE DIFFERENCE or get a refund. Of course, the prices have increased drastically since we booked and now would have to pay over $2000 more than before! We were looking forward to this trip and they completely ruined it. What a good airline would do is rebook the flight without additional costs. Unfortunately, sunwing does not know how to run a good business. We have had multiple issues with this company, but this is by far the worst. Will never travel with them again. read more

This will be my third time travelling with Sunwing coming this January. I always fly upgraded with the option of Elite Plus. This offers extra leg room, which you will need for a 5 hour flight, and especially if they happen to be using a old rundown plane, no room at all! I also like how they have a Elite Plus counter at the airport, no need to stand in the stupid line to check-in and they give you some extra pounds so you don't have to worry about being overweight with your luggage, which is good on a two week trip or if you done alot of shopping. You will receive your meal first, which is good if one of the meal options you don't like so you are guaranteed not to end up with it... For the most part their staff are friendly but you do occasionally find the evil stewardess who wants to make your life hell. Their vacation prices are reasonable, I find they raise their prices when they have a "sale" to make it look like you are getting a deal but really you are not.. I do not book on sales or promotions anymore, they seem to be fake! read more

Sunwing Vacations - On my way to Acapulco - Travel Services Near Me - Etobicoke, Ontario

We booked with them prior to covid, and rather than take our money back we decided to take a voucher to help the airlines. We booked a trip to st. Lucia for a nice get away, which they all of a sudden canceled: Ok no problem we rebooked for a trip to Mexico, no way they'll cancel that lots of people go to Mexico... Wrong they just did!!! Screw these guys! read more

sunwing is horrible. 5 hour flight delay... lost my luggage. radio silence when it comes to contacting me about my luggage... no returning on calls or emails and claim. in flight service was terrible. the bus to pick us up at the hotel was 1 hour late... we almost missed our flight because of this. just terrible. avoid Sunwing at all costs read more

Very disappointed with Sunwing. Have booked with them twice previously and both times was a good experience. However had to find out via social media that my trip that was booked weeks ago was cancelled because Sunwing decided to cancel flights out of Sudbury effective February 1st. I am very upset that I have not received a notification from them! Very poor customer service and I will never book with them again! read more

Booked my vacation for a resort with 4.8 star reviews (Cuba standard) through SUNWING. Arrived in vacation hell, reached out for HELP with limited wifi and was told they informed the resort and I needed to go see the SUNWING Representative on site. He laughed...Well....they are like TERRORISTS...and once they find out there is a problem....be careful! Next thing you know they were looking for me and I was locked in an office with my children standing outside. Made to sign a form saying I wouldn't bring up my concerns again during my stay and begging me not to leave a negative review. (Blood stained sheets, non locking doors, safe and more). I was a woman alone with 2 kids in another country. I just complied. Upon checkout I waited 1.5 hours past for the bus to arrive for the airport. There were a lot of SUNWING reps and hotel staff loitering in the lobby socializing. I could not wait to get out of there!! Well the bus finally came.....and they refused to let me load the bus, made me run 2 km to the room to get an extra card key. They didn't inform me upon checkout, or while I sat waiting for 3.5 hours in front of them in the lobby. I have all of this on video. It was one of the scariest experiences of my life. All while the SUNWING rep watched and did nothing. BEWARE when travelling, let alone with this company. I just read of similar incidents in Mexico. I reached out to SUNWING a over a month ago regarding not only this but the broken resort and everything that was represented and not part of and received NO REPLY! read more

HORRIBLE We were charged 20 dollars extra per person on our way back when we were checking our bags, but that's not the issue, the issue was that they didn't receive any mayor credit or debit cards only cash but there are no atms at the airport and the only way we found money was from a bellboy that sold us a US change inside the airpor's washroom, we felt that we were buying drugs. 1- why sunwing vacations never send us any email of any kind to let us know about those 20 dollars? 2- what if we couldn't get the 20, we would have missed our flight? 3- is sunwing vacation responsable For any compensation in case we missed our flight? 4- the costumer service at the airport is the worse please train them better, if they don't like dealing with ppl they should find another job read more

Sunwing is absolutely the worst vacation service provider out there. Please, I beg of you, listen to the reviews and save your money and stress. They have the worst complaint resolution and customer service process that I have ever experienced. Sunwing has put me through the ringer because of their own internal issue with American Express. They failed to inform me the first 2 times I called to try and make a payment that they were having issues with American Express. I spent hours on the phone with my bank, without resolution, just to me told upon speaking with a Sunwing manager that they were having issues with Scotiabank. Why was I not advised of this during one of the first two conversations I had with Sunwing's representatives?? Sunwing's solution was this: "as a good will gesture, we will hold the spot for you for 2 business days so we can try and rectify this issue on our end. If we cannot rectify this, you must pay your deposit with another credit card or else we will cancel your reservation." I do not have another credit card I can book with. I was also advised that there were no other solutions available and there was no other way to escalate my claim. Absolutely, absolutely horrified by this poor service and I beg of you to save your money. Sunwing took zero responsibility for their failure to communicate to customers and I am now trying to book my trip elsewhere. This has all happened before I even paid for my trip, I cannot imagine what else will go wrong. read more

After a horrible vacation at the Royal Solaris, Cancun, paying $5000.-, we contacted Sunwing in February 2020 and requested a 50 per cent refund. Solaris made major noisy renovations during our stay and we submitted evidence of the constant jack hammering supported by eight witnesses. For 6 months, Sunwing sent us meaningless PR apologies promising to act as advocates for us. It becomes clear that Sunwing has no intention to really represent clients who suffered horrible vacations even if multiple witnesses confirm the issues presented as evidence. Sunwing does not check out Hotels and Resorts to verify that clients actually get the vacation that is advertised and paid for. Thousands of complaints on various Consumer Websites confirm that Sunwing has no scruples or morals in selling vacations to unsuspecting people and does not help clients to receive fair compensation for ruined Holidays. The disgraceful behavior by Sunwing and other Tour Operators will hopefully result in legislation making them more accountable in future. Shame on Sunwing who took our money but didn't act as an Advocate for us other than giving meaningless BS and only offered $235.-........we'll remember! read more

I booked a Sunwing vacation through Red Tag and it was a terrible experience. Sunwing cancelled our flight back to Toronto a day and a half before we were scheduled to leave, which made it so that we would miss our connecting flight with West Jet on our way home to Halifax. When I called Red Tag about this major inconvenience, I was offered absolutely no accommodations and was even told that it was "not their problem". Additionally, they refused to even give me the necessary information I needed to speak directly with Sunwing about it. After all was said and done, I had to fork over an extra $370 to West Jet to switch our return flight due to circumstances well beyond my control, and which were directly caused by Sunwing's lack of concern for their customers and Red Tag's horrific customer service. We also have yet to receive our promised $100 future travel vouchers from Sunwing due to their decision to cancel our flight last minute. Thankfully the staff and accommodations at Dhawa in Cayo Santa Maria were amazing, and helped make our trip special regardless. I will never do business with either Sunwing or Red Tag again and would strongly urge anyone else considering booking through them to instead choose one of their competitors. read more

We travelled to Cuba last year (I would have posted this sooner but it has taken them more than a year to resolve our issue) and while the resort was nice we ended up getting hooked into a scam. During the orientation session we were told it was essential to book a place in the VIP Lounge "as soon as possible" for when we were leaving because: - the main hall of the airport has no air conditioning - the main hall of the airport has no food vendors - you get priority check-in - you get expedited baggage checks Well the long story short is all of it was an unequivocal lie. There was food and A/C in the airport and no priority services were offered. To make the best of it, the VIP lounge was oversold and some people had no place to sit. We paid $70 USD for two people to book the lounge. I contacted Sunwing immediately upon our return to discuss and figured it would be a simple reply... "sorry for your experience, we will gladly refund that amount". Well after dealing with three employees including a manager and having Sunwing go back to the local resort provider we received a negative result from both. I even suggested a credit of $70 which of course would have ensured future business for them but even that was refused :-o. The long and short of it is I am shocked and amazed by the experience and that this company is willing to lose thousands of dollars of future business for $70. We will never travel with Sunwing again! I cannot express it enough... STAY CLEAR OF SUNWING. Or at least do your research before paying for upgrades, excursions, or anything other than the basics because that is where they managed to scam us. Good luck everyone! Mark read more