Management here(Teresa Campos)is rude and incompetent. Someone did a hit a run on my car and indented the rear bumper. Then,someone vandalized my car and indented the roof and the hood. I reported both incidents to Teresa, all she said to me was "That's not our responsibility." I was expecting at least an investigation,since it happened at their property, and i'm paying to live in a safe environment.
Our apartment was infested by roaches 3 times,even though we were very clean. All they did was put store-bought roach bombs instead of calling an exterminator.
One time the fridge stopped working, and i went to talk to Teresa and she,very condescendingly said "How do you know it's not working?" and i said "Because it's not cooling or making any sounds" and she said "Fridges sometimes don't make sounds, but okay, i'll send someone." I was right, and a switch had jumped. I did not appreciate her treating me like i'm stupid.
Our a/c broke mid-summer while it was 102 degrees outside. It was past office hours, so i called Tandem. They told me it was not an emergency, but on their website it says that a broken a/c is considered an emergency when it's 80+ degrees outside. We had to wait until the next day to get it looked at. All maintenance did the next day was clean the filter and tell me that a window was open,which wasn't true,because none of us would open any windows since they sent out a memo about several cases of breaking and entering in the complex. I had to insist to get it fixed.
Maintenance(Carlos)is AWFUL. I lost my keys while my housemates were out of town. I called Tandem and they put me through to him,he said he was coming but that it'd take him an hour to get there. So i waited under the rain(it was winter)for an hour and a half, and no sign of him. I called him again and he told me that he lived far away so he didn't know if he'd make it. I had to insist. He got there in 15 minutes, so he lied to me. It took more than a month for them to come unclog a sink. A couple of window blinds broke, and they just put them together with scotch tape. One of the bulbs would only work if you pushed it into the socket. I showed it to them and they refused to fix it. They also refused to fix the light in the oven.
I needed proof that i lived in Davis, so I asked Teresa for a copy of the lease because she never gave us one upon signing. She was extremely rude to me,said she was busy,and then slammed her door on my face. I don't think this is how a paying customer should be treated.
But the worst thing that happened to me here was that i paid $300 for a pet deposit. I paid for it in cash, and gave Teresa a copy of my dog's health certificate,vaccine records,and a picture. She put them away on a file but never gave me a receipt. I didn't ask for it because i trusted them at the time, and it was her job to provide me with one. Six weeks before moving out, i called Tandem directly(i had had far too many problems with Teresa at that point so i didn't want to deal with her) to remind them that i had put down a pet deposit, and they told me that it would be refunded to me. It had been 50 calendar days after i moved out(well past the 21 calendar days within which they should have given me back the deposit or a statement of deductions)and still no word from them. I called them and e-mailed them several times, until finally Teresa sent me an e-mail saying: "We can't find proof that you paid for the deposit, and if you don't have a receipt, there's nothing we can do. Thank you for understanding." So i.e.: TERESA CAMPOS STOLE MY MONEY. On top of that, she made me look like a liar. She was aware that i had a dog living with me because a housemate also wanted to get a dog, but she said that only 1 dog per unit was allowed. She also saw me several times walking my dog, and knew my dog BY NAME, so if i had an "unauthorized" dog on the premises, why didn't she approach me about it?
Please live anywhere else but here. Rent here is NOT cheap. The buildings are old; the facade is falling apart; the cupboards and storage shelves/drawers are old, made of cheap fiberboard, and a lot of them are broken; the kitchen countertops are made of plastic; there's rarely available parking. The apartment complex is pretty far, it's a 20-minute bike ride to campus, and it's not close to any stores. Sometimes water would come out brown out of the faucets for no apparent reason. They shut down the water several times (twice without notice) for "maintenance."
On top of that, neighbors here are NOT nice. There's a lot of really loud people, especially families with kids, who play and run around in the parking lot unsupervised, hitting cars with their toys. I reported it but nothing was done.
This is a dangerous complex. There were several cases of breaking and entering, and i saw 4 drug deals happen in the parking lot. More than half of the apartments are section 8 housing. read more