WORST! WORST! WORST company on the face of this Earth! No one picks up. I wait on hold for over an hour. They are preventing us from selling my mother's home. They lie, lie, lie! I can not believe that there has not been a class action lawsuit against this company?! read more

Since my last review, I got a bill for $307.00 +11.90 tax for a lease agreement. Also, I have an agent who is supposed to be my direct contact. I have asked him to call me 4 times to no avail. I get emails from him that don't address my wish to buy the system or take it out. I get emails that I think are AI generated. This is an absolute nightmare. read more

Completely awful. They can't find me in their system. They told me all new account numbers start with a 4. I read them the letter that states your new account number is 1XXXXXX! Now as I read all the negative comments, i worry. My electric bill is as if we didn't even have the solar panels. Now I cant view my usage and no less not even FREE... What kind of mess am I in! read more

Just got my account transferred from SunRun to this incompetent company. Five days in, and they can't manage to do my automated payment, which I've been doing forever. So I get a notice and I call. Spent 20 minutes on hold. Never heard a human voice. Gave up. Guess they will call me when they want to figure out how to manage their automated payments and get paid. read more

Pissed off customer here from Sunnova. So based on the reviews here, looks like new management but same BS. Anyways I have repairs waiting for over a year and still no movement. I want so much to give new management a chance, in good faith, but so far it does not look like anything has changed. Somebody else mentioned "has anybody contacted an attorney"? I am not sure if there is an arbitration clause in the contract agreements but seeking legal reparations is definitely something that should be looked into. All this time I do not believe I was being billed correctly, no transparency, total disaster. read more

I am a customer of SunStrong via acquisition of Trinity. We are in need of immediate assistance in the transfer of our lease. We have been ignored, misinformed and unable to make contact with a human being from October until today. We submitted a request to transfer the lease to no avail, follow up or acknowledgement. We received a confirmation and a timeline to pay for the transfer, but no way to pay. Do they not have someone to reach out to confirm or provide a way to pay? After at least 40 (FORTY) calls later, we got on the phone with someone who is not trained, helpful, nor able to provide us with a supervisor. Yet we can hear a ton of chatter in the background. How is this acceptable? We are closing on our home next week and this has been a problem for MONTHS. We have done everything but show up on their doorstep. DO NOT GO WITH TRINITY SOLAR OR ANY COMPANY ALIGNED WITH SUNSTRONG MANAGEMENT. They are grifters. read more

They bought out my account from a bankrupt company sunnova- stated my auto pay will process- then dinged my credit when it didn't (an error on their end that they admitted) the refused to "unding" my credit- crooks- avoid read more

Dealing with SunStrong Management has been the single most difficult part of rebuilding my home, which I lost in a wildfire in January. They do not respond to service requests, but continue to bill customers for non-functional equipment. It have been over 9 months since my system was damaged but they still have done nothing to service it. The worst part is a few panels were burnt, but most of the equipment looks to be salvageable but I'm waiting for support from SunStrong. read more

This company is absolutely awful to work with! The CEO should be fired immediately. This level of incompetence comes from the top. I am a former Sunnova customer and have had nothing but issues with SunStrong Management. My autopay has been set-up but doesn't actually work. It took four weeks, countless emails and over 5 calls to get help but I don't think the issue is actually resolved. Speaking to their customer support is reminiscent of speaking to hackers that are trying to steal from your grandma. There is always an inordinate amount of noise in the background and these weird delays between each sentence that the rep says. It is very unsettling. I hate working with this company and wish I could just get rid of this lease so I could start fresh with a more reputable company. I reported SunStrong Management to the Better Business bureau with no resolution. read more

Sunstrong has a very poor stystem in place for home purchasers that are purchasing homes that have their managed solar systems in order to get the account put in their name from the seller. In one phone call (phillipines) i was given two different numbers and was told that I was internally transferred to the wrong department. The account was paid in full and a month later, still cannot get a receipt to show it, just the cancelled check. Need to get a good lawyer and take them to Court! read more

No customer service to our awaits on phone calls with no resolutions, worst company. I ever dealt with over inflating my bill. Can I get anybody to respond, phone calls? And emails, again, worst company I have ever dealt with. read more

The customer service is super slow and delayed. Recently my SONOVA solar system was transferred to Sun strong and they increased my bill from $60 to $70.25 and also send statement of $135. I called them for explanation, they just transferred me one after another person and take almost an hour. What a waste of time with super poor quality service. Still waiting for their explanation. read more

If I could give it zero stars I would. If you are looking into a solar company turn around and don't even bother ! Poor customer service! You will have issues with your bill wait times for help are 3+ hours. They do not value their customers. They will increase your bill without a notice and auto pay will not be on the day indicated. It will be all over the place. If the CEO wanted this company to do better I would start with maybe more staff and billing needs to stay up to date and do better. There is only one good thing this company is good at and it's pulling money out of your bank account and over charging. read more

You cant even get through customer service took over Sunnova i will just have the panels removed at this point this is a bad joke. I have paid them and they still say I Owe on phone today for over 2 hours on hold. read more

This company is an absolute joke. The biggest scam artist. They don't respond to email. their customer service representatives have a very low comprehension level, especially that rep "Carol". If youre going to hire employee, please hire some competent employees. also stop trying to double charge your clients and refusing to refund the money back. this company is truly disgraceful. I had no issues when it was Sunnova but once sunstrong took over, it became an absolute joke. read more

This company has some serious customer service problems. You can't reach anyone by phone?? They totally ghost you. 30 minutes first call on hold 25 minutes second call, crickets.... If you don't have the respect to get back with your customers don't be in business. Don't send my another bill it might take 30 years to get paid. read more

Been trying to get a payoff for my son's house forever they keep stalling and giving us the runaround. This is not right. He's trying to sell his house. We need a payoff on the solar. What is the problem? read more

these people have you on hold 1hr and not responding to you I have called several numbers and get put on hold I can't get any record of my sons account, and he passed away in April. if i get a rep on phone they put me on hold. I would not give any star read more

Ever since the bankruptcy of Sunnova, now SunStrong comes in with crazy charges, $12 more per month, and in Dec 2025 they want a double payment from me. I cannot even find a legitimate phone number...does anyone have a phone number to call with a real person from this company? Only online customer service. read more

Awful. We signed at the beginning with Sun power for 10k. Just got a notification from our bank that a loan for 45k was taken out for Sun strong! Never will recommend them. read more

more than a year trying to get my panels fixed. They sent micro inverters in the mail. Finally they came out just for them to say there's bees underneath the panels, that I would have to get them professionally removed. They didn't even want to see the package. I went on my roof just to fine 2 wraps. 2nd visit they sent one guys to troubleshoot the panels. He looked at the box and said these are what needed to be replaced. but since they sent only one guy he needed help. 3rd visit the same two tech came back. As 1 went up the other called his boss to say this was an all day job. He got the answer of you guys can get it done in 4 hours. Again he went up for a couple of minutes and again had the same excuse of bees underneath the panels and vent. Recorded the vent and panels with nothing. no bees, or wraps. Now I'm replacing the micro inverters myself read more

Sunstrong took over the bankrupt Sunnova ( who already suffered from poor customer service and communication) and has far surpassed the incompetence of Sunnova. Sunstrong has has poor customer service once you get through the ridiculous phone tree. Sunstrong has not provided a signed contract between my account and Sunstrong because there is none yet still will not try to provide anything along these lones. Sunstrong has a poor online platform that originally was charging accounts trilions of dollars while asking for banking information. Sunstrong has not responded to 1 request for contact (5 since november). I feel that there is a natural assumption from Sunstrong that former Sunnova customers will just pay bills unquestioningly and that is not the case. Sunstrong needs to communicate and in fact do something for the Sunnova customers proving that there is in fact a service they are providing besides buying out an already poor (sunnova) company. read more

WORST customer service experience ever. Gil, spoke with him on Nov. 4th, refused to let me speak with a manager. I was with Sunnova. Our accounts now taken over by SunStrong. Great first experience. NOT. I have an appointment scheduled for tomorrow but Trinity Solar says it is not their technicians replacing the inverter, Sunnova never got back to me about the appointment THEY scheduled and now SunStrong will not let me speak with a manager when I need an answer to my question about my appointment TOMORROW. I've been in customer service. I know how things operate. Today's call was HORRIBLE. read more

DONT get service from them if you can help it. There is never an available supervisor. They never solve any issues. No one actually leaves notes on your account as they tell you they will. Poor service all around. I don't even think the panels are even working. They are robbing the customers. I only rated them one star because you have to rate something. Beware!!!!!! read more

Whether its Sunnova/ Sunstrong Management they both used deceptives practices to get you into aloan where lies and fake promise of Federal rebate of 7500 and 2500 from Austin Power. When it was time to file my taxes the rep was no where to be found. Lie after lie. All i want them to do is come remove they product so we can go to court. read more

Sunstrong corporation is one of the worst solar companies out there on the market. I had purchased My Home solar through Sunnova and unfortunately, they were bought out by Sun Strong. Since the company merger, there has been nothing but problems with their customer service and billing department when contacting the company I had been on hold for over four hours to have a little resolved when I finally got a hold of somebody. The customer service department is very limited on what they can do and if you request to view a policy that they are stating in writing, they refuse to give it to you. They operate what seems to be a very shady business. I highly recommend going elsewhere so you can avoid the headache They also started overcharging me more than my agreed contract amount and it was extremely difficult to make the correction I had requested my solar buyout because my system is a lease and it's still been three months and they have not been able to provide the information I have nothing good to say about this company unfortunately. They consistently provide bad service I would stay far away from them. read more

Incompetence throughout. From the moment the very first person answers the phone you're sure to be dismissed and lied to. Im certain their escalation department is 1 14 year old girl they pay to be rude to people until they hang up. read more

WORST customer service every! Impossible to speak to a person! The sale of my house can't move forward because I cannot get through to a person. read more

Terrible customer service. All they want is your money. They don't fix things right Please do not use this service

If I could give zero stars I would. I called in May 2026 to report that my electricity provider was not getting communication from my system. They sent a technician out to find out why. Turns out my converter was corroded and I needed a new one. So they put in an order and said when the part was available they would set up an install appt. One month later still no word from them. I called and was told that the part was not in. I informed them that at least someone should be in touch to let me k on that status. One month later my part finally came in and they notified me to schedule an appt. So I did. The day of the appt I got a text stating that due to unforseen circumstances my appt had to be rescheduled. So now im waiting 2 months for them to fix this problem and they want to make me wait another week. I told them that I wasnt rearranging my schedule again to accommodate them. They have to accommodate me since it wasn't my fault they had to reschedule. If you can avoid using this company do it. read more

This company is the worst of the worst..a bunch of talkers who do nothing, installers who wreck you home with holes in the roof..great for rain, make promises to pay for your damages, file bankruptcy under SunPower and don't answer the phone, letters or even attorney communication. Equipment is on the ground for slmost 2 years.,but guess they will get to us eventually! lol DO NOT do business with this company read more

-100000 worst service ever. our panels don't work and they aren't fixing them. they just want your money. they bought Sunpower and they say that lease that we signed with some power doesn't cross over. We haven't signed anything with Sun Strong. How is this legal? read more

They want to start charging for a monitoring sevices that we initially had included as a sun power customer. They should offer this as a free service if they want to gain customers respect back. Bad customer service. Pretty clear It'll go downhill from here for them. read more

Sunpower just pulled the best scam ever. They are now SunStrong Management after filing bankruptcy for poor management of their company and are NOW only providing services for the leased customers (have money to collect) and left us outright owners of the system high and dry. My Inverter only 6 years old has no power and my monitoring has stopped. THE worse situation for any solar owner with zero help by the state who allowed these thieves get away with this! Mind you im still paying my bank for a system i cant even monitor to validate its working as what i expected when i bought it. Absolutely Outrageous! read more

They stole my app from me that was guaranteed for life. If they couldn't afford to keep the app free, they shouldn't have bought it! They are a terrible company with very poor reviews. There must be a way to get them to fix their mistakes or close up shop! read more

It seems unlikey they care about the 1 start reviews but... Sunnova account transfered To Sunstrong. I sold my house in November 2026, completed the transfer agreement, sent the supporting documents. They are still billing me four month's later. My agent is Alfredo Velasco; the same person that was my Sunnova agent with a new email address. I provided both the Sonnova and Sunstong transfer case numbers, executed transfer agreement and supporting documentation. I have made many attempts to contact Sunstrong, through their email, through Alfredo Velasco's direct email and phone number, through the form on their website. Neither Alfredo, nor anyone else has replied. He does not answer his direct line and there is no way to leave a voicemail. None of my attempts to communicate with Sunstring have been acknowledged. Both the buyers and I are very frustrated about Sunstrong's failure to effect the transfer and failure to repond to any form of communication. This could not be worse. What is wrong with this company and my agent? read more

Absolutely awful company, with horrible morals. They came in and purchased Sunpower, and did not honor existing contracts. Now they want an annual fee paid for a service we previously got for free. There's nothing I can do as my panels are already installed. The options are paying for monitoring, or have no monitoring at all. I spent ample time with their customer support who offered no promotion or discount for the inconveniences, and were completely unemotional and ruthless. AVOID AT ALL COSTS! read more

Their customer service is absolutely terrible beyond measure. Takes an hour to reach someone every time and no one is helpful

Zero customer service; 3 'approved companies' on SunStrong list. I called and each said they were too far from Orange, CA. I called customer service repeatedly to explain the problem and their answer was for me, not SunStrong, to source and contact a solar service company, ask them to submit an application to SunStrong to become a service provider. Then I would have to ask them to submit a service ticket to SunStrong. I refuse to do their job; what a terrible business model. I wouldn't trust SunStrong in any capacity; total incompetenc. read more

My solar panels went offline shortly after SunPower went out of business. When I contacted SunStrong Management, I was told they could only process payments and had no technical support to help me. By mid-July 2025 I managed to get my system back online after techs were sent out to my home-- and was told they had no record of my panels ever being online with Sun Strong. Each time I called, I explained that my system had been offline and that I was still being billed for a service I wasn't receiving. Customer service submitted multiple escalation tickets on my behalf, but I haven't heard back in over three weeks since the most recent one.Very frustrating experience. read more