My team attempted to reach this company for a quote several times. Nobody bothered to return our…read morecalls. Poor customer services.

Hands down the BEST payroll service! Excellent team with fantastic customer service!read more

Absolutely terrible. They filed for me in 2022 and I'm still dealing with the fallout of all their…read moreerrors. First, they had me overpay by more than $25,000 - money that certainly could have been collecting interest. Now, in 2025, I get a letter from the IRS saying that they calculated the overpayment incorrectly and that less credit was applied than they told me for my 2023 taxes and I now owe thousands in interest and penalties for miscalculating that...It's been an absolute nightmare that has cost me thousands of dollars.

If I could give "0" stars I would. I had provided Kevin and team my personal tax information in…read moreFebruary of 2023. I provided an outline of all my expenses, and asked if we could talk to go over my information. Weeks went by and I sent emails and they would tell me they are "working on it". When we were a few weeks out from April 15, Kevin sent me an email stating he did not have time to talk with me. Everything went downhill from there... he told me he could not do my taxes (just a few days before 4/15). It was the worst experience I have ever had working with a tax accountant.

Through Portland Payrolls online contact form, I submitted my information…read more After 3 business days, I called. The person who answered said yes, here is the info I submitted, it will be passed on to whomever it needs to go to. Another several days and still no effort on their end to reach back to a local company that wants to give them money for their services. Business is built one client at a time and also declines one client (or potential client) at a time. Heartland Payment Services, here we come. It would have been nice to use a company in the neighborhood.

I've been working with Portland Payroll for the past few years in the context of my work at the…read moreWoodstock Farmers Market and they've been wonderful. Our contact, Danira, has been especially responsive and helpful to us and we really appreciate knowing that everything is handled professionally and with care. Thanks, Portland Payroll!!

This company is horrible. Late on quarterly tax filings, they never get the penalty and fees…read moreremoved or taken care of. I get delinquent notices from the states months later and Primepay just says all your accounts are "in balance" which just means we have automatically paid all the taxes, ALONG with the penalties fees and interest. They never ask for abatement or credit your account for their errors. Charged over $1k for reissuing erroneous W2's they messed up, was told fee was credited, they waited several months and charged it again! Then I had to prove it was supposed to be credited, and thank goodness I kept all my emails stating that because they said they "see" nothing on their end. Then you have to babysit to make sure they don't charge your account and actually do give the credit. The corrected W2's spelled an employee's name wrong, so had to have corrected, corrected W2s. Their tax people will give you erroneous information time and time again. Their support gives wrong info. Trust nothing they tell you - even when you can get a hold of them. Their system makes wrong employee contributions and/or company matches to the 401Ks. They can never say why. It will just not be right. Supposed to be a 10% employee contirbution with a 3.5 match...Better review it every time beause it will match some random amount or contribute some random amount. Also, their system has no safeguards and somehow lets employee accounts over-contribute as their system has no way of stopping contributions once annual limits have been met, so as the employer, to keep our accounts in IRS compliance, we are forced to "claw back" the funds and that is so embarrassing to have to notify employees of this and then have to do it by contacting our 401K provider. They said it was fixed for the next year, guess what? It happened again! But for one employee, Primepay did stop the contributions when it hit the limit - one of their employees went in and manually did it somehow. great, right? Nope, because they didn't turn back on the contributions for the next year. So had to have another payroll run to correct that glitch in their system. There are 2 separate portals you have to sign into for Primpay each with their own log-ins and one has a crazy long, required username that includes the word Primepay in your username, and even with that I have never, I do mean never, been able to sign onto the other one until today when I was on hold for an hour as I was FORCED to call and then log in to this other Primepay portal in order to cancel their lousy service. They are just so terrible at everything payroll. I am sorry I ever went with them and I am upset that I am spending more of my time writing this as I have spent WAY too much time on this outfit. I can not possibly share here all the errors, horrors, time and money this company has caused. I'm writing this review because if I save just one person from Primepays time-wasting, stressful, erroneous-filled vortex, it is worth it. a couple of their emails: Hi, I do apologize for the round around...... Hi! I have received your request. You can login to the services.primepay.com portal. (this is the other portal you can never log into where all the answers are, they can never just answer the question) This email is an automated response informing you that we have received your case submission. Your case has been assigned the following reference number: 01270080. (they never get back to you) Hi, I am so sorry, please disregard my previous email. I mistakenly addressed another issue on this case. I am still awaiting an update on the new hire reporting! Hi! Since I have not heard back from you, I am going to close out this case. If you have any further questions, feel free to reach out to us! Thank you! Have a wonderful Holiday! (Literally never answered a request and then sent this a month later)

Until Nov 2023 when we had a designated rep, all was great. Since then, and I run 3 company…read morepayrolls with Primepay, it has fallen apart. They demand payroll numbers a week prior to pay day, and takes them 3 days to process, and then often with errors. Will convince my 3 biz accounts to switch to a real payroll processing co in 2024 (Gusto or ADP) because PrimePay is terrible and increased fees (probably to sustain due to declining clientele) are outrageous,

Took money for state and federal payroll deposits. Deposits were not made. Claim they don't know…read morewhere the money went. WTF!?! Very questionable business practices in my experience. Better, more professional payroll companies are out there.

I have never been so mistreated by a company in all of my life. I had services with another company…read morethat sold their book of business to Paragon and it was the biggest CF from start to finish. If nothing was changed all went smooth, but the second an adjustment to payroll needed to be made all hell broke loose. Also, not sure if it was the IRS or Paragon, but I have had to request countless documents be resent after getting notices of fines, etc. Missing a thing here and there wouldn't be much of an issue if they paid any attention to requests, but they totally ignore their clients. Countless calls, emails, voice mails, etc. and no response whatsoever. The best part was when there were errors on there end that cost me money they would not do anything to compensate me and took no responsibility.

Was looking through their website to see if they do tax preparation services. Could not find a…read moreclear answer, so I scheduled a consultation through their online system. I called into the number at the scheduled time and waited on hold for 5 minutes for someone to call into the conference and no one arrived. Disappointed as I am always looking to support women owned businesses.

Ok so I was in book keeper hell... My accountant croaked and I got screwed over on pricing by this…read moreother local tax group and then I found skyline! Ashley is like a breath of fresh air, she totally took my problem under her wing! It took her a very short period of time to get things sorted out and has made a huge difference in my book keeping for my business. I would recommend this lady to everyone who owns a small business for all bookkeeping and tax needs. Do yourself a favor and go with this lovely lady! I have been to hell and back with bad book keepers and she is the light at the end of the tunnel trust me on this one !