Well, I was going to leave a good review because they were trying to do the right thing, but at the…read morelast second tried to change the price on me. This is going to be a long review, so buckle up. I got a paint pallet from Michael's and wanted a few words engraved on it for a Christmas present, so I go here. I go in and my first impression was very bad. No one greeted me and the office is in shambles. Everything thrown around and unorganized. I say hi to a man who has his back turned to me and doesn't look at me and says to wait a little bit because he needed to print out some more work orders. Very rude. I wait for a bit, and eventually I get to explain to him what I need. He starts asking me questions about the engraving that only a professional would know and tells me that I need to be teaching him. Very weird. As a customer coming to a business, I am paying them to cater to my needs, not the other way around. He tells me that his buddy will call me before he makes it to give me a price. I say okay, fill out the work order and head on my way. A few days go by and Christmas is getting closer, so I call and check on the product. He says it'll be ready today. I say okay and am wondering why they didn't call me with the price before they made it. I didn't get a call that it was ready, so a few days go by and I call again and he says it's ready. I go and stop by. I get there and they forgot a part of the engraving. We look on the work order and it was all there. They say they can fix it right then and there so I wait. They bring it out to me and the font is wrong, and the engraving ruined the surrounding wood, so I look at it very disappointed. I ask if they can lower the price, and the lady says they can do $20. The product was originally $36. I still sound disappointed, so the man says if I can get a new paint pallet, they can fix it and he'll account for how much the pallet costs. I say okay, drive 13 minutes to Michael's and 13 minutes back. They remake it and the man says, that'll be $25. I look at him and say not $20? The lady says yes $20, but I'm still shocked he tried to change it after how patient I've been with all of the mistakes they've made. I end up paying the $20 and the product looks very good. As a general, your reputation is worth so much more than an extra $5 on one order. Even after all the mistakes I was willing to work with them, but that was the last straw for me. All in all, they'll make a good product, but the headache is not worth it. Kudos to the lady as well, she understands good business etiquette.

Worst experience ever. Owner is rude,order was two weeks late. Tried to overcharge me. They charge…read moreyou extra if paying with credit card but don't mention this ahead of time.

I called 4 laser engravers and Mike at N-Depth was the only one who even answered the phone and the…read moreother 3 never called back. Mike and I discussed the details of what I was looking for: I wanted to engrave Stanley cup as gifts. He gave me a great price and the order was ready in a few days. I have been back 3 different times since and the work has been great! I would definitely recommend him.

Super fast and amazing work!! I called for an urgent order and he had my cups ready in 1 day. It…read morewas unbelievable! I recommend for sure and love supporting local businesses.

3-22-23 Leaving this review to let people know that Emily at…read moreRaymond's really went above & beyond helping me get my anniversary gift together. It started with an idea. I gave Emily my idea, we visualized it, she made it a reality. The 20th anniversary display was made peice by peice and completely custom made by Raymond's. The time was 3 days and the price is too good to mention. Go find out for yourselves, you will be happy like me. I definitely recommend Raymond's to friends & family. Just take them a idea!!

Raymonds have very nice and high quality products. They have quick turnaround on orders…read more Very friendly staff, Emily Rocks!

I've been a long time customer of theirs and every time I use their services, they come through…read morewith flying colors. In particular Mike and Vincent really have done an incredible job for their customers! I highly recommend Kern Trophies as your one stop shopping for anything to honor and celebrate any kind of occasion!

I've been patronizing Kern Trophies for 18 years. Always good selection of trophies and customer…read moreservice is outstanding

I ordered a trophy for my first annual ugly sweater party and they were able to get my order…read morequickly and ready the next day. The price was cheaper than I thought even including the engraving I had put on the trophy. I was definitely happy with my purchase and will continue to order my holiday trophies through Trophy Shack

Very nice lady and polite service. Made the trophy exactly how I wanted. Nice to have a competent…read moretrophy shop on this side of town. Very reasonably priced too.

Needed a necklace repaired and was reading that the jewelers I got it from is not good at repairs…read moreso I did research to find a place that had good, honest reviews and found this establishment. I went in the same day I found this shop and was very satisfied upon arrival. The woman at the front desk was provided great service, was informative and very polite. Repairman was very busy at work upon my arrival. I paid upfront and dropped off my jewelry while I walked around the mall. Right as I was wrapping up my shopping I was called and informed that my necklace was ready for pick up. Repair was a total of 30 minutes just as the woman quoted me. Highly satisfied by the finished product, speedy fix and reasonable prices. Wish I would've found it sooner! Definitely recommend and will be returning for any jewelry repair needs.

I've been coming here for about 6 years now and they are beyond reliable. Nice small shop, with…read moresuper friendly people. I get my watch battery replaced here every few years and get the warranty. Can not be beat, it is a quite little corner of the mall. Parking by the between the Macy's and JC Penny's is the best spot to find them.

Amazing craftsmanship care and compassion throughout the whole process from beginning to finished…read moreresults. Very professional and pleasant to do business with. Highly recommended.

Nestled in the corner I found this hidden gem (pun intended :)…read moreI needed batteries for my watches. They were able to replace my batteries and adjust the time on both right on the spot. The service was fast and friendly The cost was $40

I had a great experience getting my watch resized here. The ladies working there were super kind…read moreand welcoming, which made the whole process even better. They got everything done really quickly, and the pricing was very reasonable for the quality of service. I'll definitely be coming back in the future highly recommend this place.

I drove over there after work. I couldn't find it so I had to call her. She had already left. I…read moreasked if I came back the next day at the same time would she be there. She said she would. So I drove all the way over there again through traffic. It was horrible. And guess what? She wasn't there.

Great experience! Loved the lady we spoke to on the phone before going. Great communication between…read moreus and the staff. We got our wedding pieces done with plenty of time to spare. Thank you so much!

Always polite, helpful and priced right! They are engraving a piece right now!…read moreThey are close to home in the Market place!

My department did not appreciate their customer service. You have to "pay" them first in order to…read moresee a mockup and once you get the mockup you can't make any changes to the shirt color. We wanted to order shirts for our school and the company picked the color for us. Once I saw the mockup I realized that when they sent me the quote the color was already chosen so we would have to pay a restock fee if we wanted to change the color. It would be nice if they would show you how it would look before you are locked into anything and can make color changes. I would recommend KVPrint if your school district has them as a vender. They have better customer service.

I needed class shirts designed for my students and Wall Street did an excellent job. They even…read moredelivered the shirts to my school site. I will be using them from now on!