As a kid, one of the first toys passed down to me by my older brother was a remote controlled 4wd…read moreToyota Hilux. It started a lifelong passion for cars and trucks. The 4runner quickly became one of my all time favourites and was one of the vehicles in my "dream garage". It was a car that I had longed for a good number of years and when it was announced that the 6th Gen was going to be a hybrid, I knew this was the right time to acquire one. Fast forward to current times, the team at Regency Toyota in Vancouver undeniably made the purchase memorable from start to finish. Eman, the product advisor was very clear about the ordering process, the options of the vehicle while talking about the specs and features, and more importantly the wait times. Fred, the sales manager, kept me updated about stock availability and time of arrival. Reilly the delivery specialist was very precise and clear when it came time to explain the car and he helped me get set up with Toyota Connected Services, showed me all the tech goodies of the car, and ensured that the delivery process went as smooth as silk. Jamie, the financial services manager, also helped explain everything we were getting with warranty, and the whole process was quick and painless. The moment we picked up our 4Runner on Saturday was definitely one for the books. Our son received a Reggie Panda plushie and took delight in being able to help Eman put on the plates on our new car. Undeniably, the staff at Regency Toyota is the best team in town where every customer matters and they go the distance to create moments that matter for all the customers. To everyone at Regency Toyota, thank you truly

I had the worst car lease experience ever with Regency Toyota…read more Everytime I had a talk with them, The Sales manager, Kam tells me something and when they ask me to sign I see something different on the paper. Ended up walking out of the dealership as I felt like I'm being tricked to the deal.

If you read the reviews for other Jim Pattison locations, the salespeople are similar (or at least…read morethe one I talked to was, anyway). This was an extremely shady experience, even relative to the low expectations I have when talking to used car salespeople. We started off on a shady foot when I asked for the carfax report they claim to provide on all cars and they texted me the photo of a printout of an incomplete carfax report that was over a year old (the status of the report was "pending", if the report is complete the status will read "complete"). They salesman explained that the report was up to date because they'd had the car on the lot for a year and it hadn't been driven. That didn't explain why they wouldn't give me a complete report and, when I asked for an up to date and complete report, they told me they'd give me one when I bought the car and took delivery of it, which would defeat the purpose of looking at the carfax report before buying. It's also curious that they told me that the car had sat on the lot for a year without being driven because the car had 6000 km put on it since they bought the car and had it inspected at the dealership. If they'd told me that they were using it as a dealership loaner or one of the salesman was driving it, I wouldn't have objected to that, but saying that the car wasn't driven when you put 6000 km on it is a bald faced lie. 30 seconds into talking to a salesman, we have one obvious lie and multiple shady things (incomplete carfax report, unwillingness to run another one until after you buy the car). I won't bore you with what transpired during the rest of the discussion, but it was more of the same. Detectable lies mixed in with statements that would seem suspicious even when not surrounded by lies.

I had an excellent time buying a car from here (April 2025) The staff were all immensely helpful in…read moregetting everything setup for an easy and stress free experience. Ebi ,our sales rep, was very considerate as well, answering any questions we had. I would definitely recommended them for anyone interested in a new vehicle

Came here because of an unfortunate incident involving my car. This location is tucked away just…read moreoff Marine, and is conveniently located near an industrial area with several autobody repair shops. The inside of the building looks the same as it did 30 years ago, as does the waiting room. Sadly there's no public coffee machine, which would've been nice while I sat around waiting. Staff were friendly and professional, and I was in and out in a reasonable amount of time.

The customer service was excellent. Their staff took the time to sit down and talk with us. They…read moreconsistently asked what we wanted, what we did and did not like about the vehicle that we were looking at. They worked with us to reach our requirements.

Came here to look at the new VW Tiguan. It was a nice car but still not really what I am looking…read morefor. The drive was smooth and it does have the power I am looking for when going up hill. Service was good here. Staff was helpful. Best of all, they have lots of parking onsite.

Great service, fast and flexible to accommodate my situation! I needed tow my bike on a short…read morenotice on a weekend and he did an excellent job. Very punctual and kept clear communications throughout the process. Highly recommended--if you ever need to tow your motorcycle please give Mert a call!