I wouldn't run away, but I wouldn't stay either…read more Booked a room for a business trip of two nights. Check-in when fine until I was told in the elevator that the water was out. Not by staff, but a guest. Why wouldn't you tell a guest at check-in? Give them the option to maybe change then? When questioned, I was told I could leave and wouldn't be charged. So why wait. Other than this, which I assume is rare, the rooms are dated and the bathroom has staines on the walls. Maybe in a pinch, but won't be a top pick in the future.

I've stayed here a few times and have been impressed by the cleanliness, the comfy bed, the water…read morepressure in the shower and the friendliness of the staff. I travel for business a lot, so finding a good hotel that I can count on regularly is a big plus. Not to mention, they are attached to a mall parking lot that has a lot of shops and restaurants within walking distance - another big plus. I'll continue to stay here and I encourage you to check them out.

One word DIRTY .... People and the staff were amazing but the room was nasty dirty the carpet…read moresmelled the king bed squeaked and sank in the middle ...

I stayed here a couple weekends ago for a funeral. The hotel was in a good location in relation to…read morewhere we wanted to go in the area. My mom and I went, and we got in at 1:30am, and the night manager was able to help us out. They get a lower number of stars because at the begining of our stay, I pulled at the sofa bed and the sheets already on the sofa bed were pretty dirty. I went downstairs to the front desk and spoke to the night manager and got some extra sheets for the sofa bed. She was apologetic, but it wasn't the best start. On a trip, especially to attend a funeral, we didn't spend too much time in the room. The breakfast setup was decent and pretty efficient. Like I said, good location, and it was a last minute trip.

I come to Collierville, TN every month and stay here. I like this place a lot, as it's reasonably…read morepriced, the staff is fantastic and the rooms are clean. They also provide breakfast each and every morning at no additional cost. For the price, you can't beat it. Next time you are staying in Collierville, give them a shot.

I rarely leave reviews, but this experience definitely deserves one…read more My family recently stayed at this hotel, and what should have been a relaxing visit turned into a frustrating and exhausting experience. The biggest issue was the excessive noise from other guests--it was constant and made it nearly impossible for us to rest. What made things worse was the complete lack of follow-up from management. I was told to contact the manager directly, which I did multiple times, leaving three voicemails. Not a single call was returned. I even escalated the issue to corporate, and while they assured me the manager would reach out, that never happened either. I understand that hotels can't control every guest, but they can control how they respond to issues--and in this case, there was no response at all. The lack of communication and accountability is unacceptable. If you're looking for a place where customer concerns are taken seriously, I would strongly suggest looking elsewhere.

Watch out for this indian owned motel!!! The Indian guy at the front desk will rip you off!! He…read morecharges you without saying how much. When he over charged me the stupid Indian guy said it's because of the weekend. So I go online while still at the register and find the same room for 40$ cheaper. Once I show him the price he says too late I already charged you and can't do refund..... I couldn't believe it. Trust me don't come here!

Staff unhelpful in tech support for wifi connected with no internet--said no way to help and I have…read moreto deal with it. They would not let me change rooms, saying all other rooms were booked--except I can see 11 vacant (curtains open, no one there at 11pm) from my room. I had to connect by walking towards lobby 5 doors down and stand outside of someone else's room. Lobby is a mess, pool is unusable. The good: bright lights for walkways, lawn looks well kept.

Very clean and great hotel! The check in process was great and the rooms are very nice and…read morespacious! Lots of parking here too!

Hyatt Place is one of the name brands of Hyatt, and this one is one of its typical properties…read more Unfortunately, you can start to really the dated age of the property. It's really due for some repairs and updated. The hallways look like it's been like that since the 80s, the carpet looked old, and the hallways has a weird smell. There are some needed repairs. For example, the A/C unit cover is broken. Also the cleaning is not the best. There are left of hair in the bathroom when I arrived. It's a mediocre experiences. It won't turn me away from Hyatts and I have stayed at other Hyatts that's great. Just this one is not the best, but not bad as well. Breakfast is usual. Eggs, pancakes, pastries, coffee, etc. The staff are also very nice.

Ok. I used to love residence inn. The rooms are large and the beds comfortable. But this place…read moreneeds an overhaul. The floors are not well cleaned. The kitchen was dirty and all the dishes and silverware needed to be washed before being used. Go to Hampton inns and suites instead

The staff were very friendly and kind but yikes these rooms are rough. As someone who travels 3…read moreweeks out of the month I have stayed in my fair share of Marriott and Hilton properties. This property needs a complete renovation!! The door requires you to use your shoulder to open and have to slam it to close. The furniture is falling apart and repairs would make a seamstress cringe. The amount of ceiling water damage was horrible and who knows what kind of mold you can't see. The window seals are broken and difficult to see out of. Blackout curtains have worn spots making them semi- blackout. No USB plugs by the bed. Add to the list smoke damage that some tried to paint over, and lots of dry wall damage. What is sad is that the staff are super friendly and helpful.... Management give them a property so they can really shine.

This has to be one of the worst hotel experiences I have had in a long time and I wrote the manager…read moreabout it and received no response. Here were my issues: 1. Heat does not work at all - I tried turning the wall thermostat up and down, nothing 2. Also the thermostat BRIGHT blue light stayed on all night. I called to ask how to change and no one could help. It kept me up most of the night. 3. When you flush, the toilet makes a lot of noise well after using it, similarly kept me up a lot Frankly this was one of those situations where I was uncomfortable the entire stay but sadly had no good options as the only thing the front desk offered was to call maintenance which I was not going to do at 11:30 pm.

It wasnt the worst. The bathtub did drain slowly. But i felt it was clean enough, no bugs. Bed…read morewas reasonably comfortable. Feather pillows were good. Had mini fridge and microwave in room. AC was good. Its a good location as there is a Walgreens, Subway, Fresh Market all close walking distance. Tucked away behind some shops it felt safe.