This is a review about the receptionist. She is horrible and not knowing what customer service is. She just love to chat , chat , and chat... She have no idea patients have pain and what to talk to their doctor. She would type a few words and turn around and chat with her coworkers and type a few words and chat with her coworkers. read more

I've been seeing Dr. Anderson Eng for quite a number of years. I like that he and the nurses are bilingual -- fluent in Chinese and English -- and are able to accommodate my switching between the two to best describe my conditions and ailments. I came to see Dr. Eng today because of a leg pain and he attentively listened to understand my symptoms and patiently explained possible diagnosis and recommended treatment. I also got my flu shot while at the clinic. read more

I'm currently sitting in this poor excuse of a doctor's office, waiting with my grandma for her name to be called. I swear we've been here for an hour. Anyway, working in a medical office myself, I know you're supposed to help the patients who are standing there at the desk rather than those on the phone. Take a message, politely ask them to hold, call them back later, whatever. The receptionist, Sandy, or whatever the eff her name is, is incredibly rude. Wow, she just threw a little hissy fit in her broken English, "My job is ovaaah! This is the lass chance!" Earlier, I spent five minutes of my life listening to them argue about whose initials were L. W. The conversation went a bit like this: A: "Lindah Wong!" B: "I'm not Lindah Wong!" Repeat x13 in Cantonese How unprofessional! If listening to "medical staff" argue loudly in Cantonese is your thang, then this is the place for you. I understand their location is convenient for a lot of elderly individuals who live in the area, but don't subject yourself to the abuse of the staff. Oh, btw, if you come here, make sure to bring your insurance card cause they make a huge deal out of it if you don't. They have that shit on file unless you're a new patient, so wtf?!? This appointment is taking so long that I had the time to type this review up on my Blackberry. It's too late for me, but save yourself! You can thank me later. And bring your own magazines cause they only have WebMD and boring stuff like Heart Insight. No thanks, where's my People mag at? read more

This place is as bad as it gets. Staff is rude on the phone and just as rude in person. The staff takes obvious advantage of the fact that most of their patients speak little to no English so and have no other choice than to come to deal with the terrible service and attitude. This place will only get worse before it gets better because these clients who don't speak English will not file complaints to the proper channels. read more

Sunset Health Services - Generic copy and paste response to all complaints.... - Internal Medicine Near Me - San Francisco, California

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First time here and such horrible service! They were not knowledgeable, and when I got here with my baby after bad traffic and 5 mins waiting, they told me to leave and rescheduled!!! We were 20 mins late but the place was completely empty! First time any doctor would told us to reschedule just because we are little bit late specially they are empty! I know for sure I'm not coming here for doctor visits! Next! read more

Man oh man, it was really stupid of me to decide to come here just cuz it's close to my house. My first complaint: the physicians here are listed under my PPO on the BCBS website as providers. SO WHY AREN"T YOU ABLE TO TAKE MY INSURANCE?? Don't tell me on the phone that you most likely will and then leave me stuck!! I was sick, I was desperate- of course I'm gonna end up paying. I ended up paying over $200 out of pocket for my first visit!!! If my new dermatologist in the same area, who is also listed as a provider, can easily accept my insurance with no problems whatsoever, WHY CAN"T YOU?! 2nd complaint: If you're going to charge me for this and that test, at least be efficient. Why just get an ALT when you could get the whole LFT? Why just get a TSH when you could get the whole TFT? 3rd complaint: You call me to say one of my labs came back abnormal. How nice of you to let me know. Now why can't you just tell me what it is on the phone instead of having me blindly make a follow-up appointment??!! I go to my appointment, pay $50 for it, only to have my NP (that's right, I never even got to see a real DOCTOR) come out and tell the lady at the front desk a little too late not to charge me cuz she just wanted to tell me about my lab. What's more, the lab WASN'T EVEN SIGNIFICANTLY ABNORMAL. I ask her if I could get my money back and she simply says "no." I would rather desanguinate than give these people here another cent of my money. read more

Terrible place. DON"T EVER COME TO THIS PLACE. the service is HORRIBLE. all the receptionists have no customer service what so ever. incident 1. last time i went in to see the DR for a FOLLOW UP, the receptionist goes to the back and brings out her manager. the manager tells me i have a bill past due. i tell her ok, so when do i see the doctor. she tells me i need to pay the bill that was "past due" and $50 dollars to see the dr (FOR THE FOLLOWUP!) i told her i've been there over 5 times in the past and they have NEVER asked me for ANY sort of copay, so why should i pay it this time? the manager then keeps going at it and she THREATENS me and says IF i don't pay the "past due" bill, she will call a collection agency. WTF?! i find out from my WONDERFUL dad, he helped me pay the "past due" bill over 2 weeks ago, and showed me the dupicate of the check. so what was the manager trying to do? scam me by telling me i have a bill "past due" and charge me $50 for co pay. (according to my insurance plan, my co pay is only $25 AND on top of that i MET my $2500 deductible for the year ... so basically my checkup was supposed to be FREE) incident 2. so in late September I found a new physician. I went in to transfer my records from Sunset Health over. It's been 3 weeks and no trace of my records. I called Sunset Health and the front desk bitch answers the phone (I can NEVER forget her accent) she tells me she can't pull up my chart because I no longer exist in their files. I'm like, ok, so what does that mean? Did you even sent out MY records to the new office, she says, "I cannot tell you. I cannot see your chart" EVERY TIME I ask her a question. I ask her, so "what does that mean?" , "did you THROW or BURN my records?", "did you even send it out?" every time she responds with the same thing. AND i NEED my records to goto the new office MAINLY because of INCIDENT #1, I need to get my followup and find out why the hell the Sunset Health DRS did so many tests on me. Avoid this hell hole. And if any of you employees who work at Sunset Health is reading this... go take some social skills and English classes. You guys need it! Nance- you're totally right about the bitch at the front desk. read more

This is my first, and possibly only, yelp review but I just had to address my experience here. It was horrible and the effects of horror continued to last for the next few months. I went and saw them in September 2013. I had my school insurance card which they gladly accepted and all I had to pay was a $15 copay for the visit. They insisted that I take multiple different types of tests, even though I thought it was unnecessary, and told me that they would call me back the next day with results because they were unable to diagnose me (and I had a very well known type of infection). I waited a day, they did not call so I went to another health care provider who was able to correctly diagnose me in ONE visit and started me on antibiotics. On the third day, Sunset Health Services finally called me back and told me it could be one of two things, and the first diagnosis was wrong. Their incompetence was unbelievable, how are they doctors and unable to give me ONE single diagnosis, especially if it was a very common infection? I thought I was done with them, but they apparently they realized that my insurance did not cover all of the visit that was essentially POINTLESS since they did absolutely nothing to help me. They told me during the visit that they would be able to use my insurance but apparently that was not completely true. So, I get a bill in a few weeks requesting $700 for all of the tests that I thought was unneccessary and that they kept on insisting that I take. Then when I eventually pay that off, they issue me ANOTHER bill a few weeks after the first one for another $150 for a visit cost... Are you serious? They are a horrible establishment and need a complete management reorder. Unhelpful and charging me for not helping me with anything at all. If you were thinking about coming here, PLEASE DO NOT. If I could give them ZERO stars I absolutely would. read more

The young NP there is nice and considerate. She knows what to do for your typical conditions. It's usually a $50 charge to fill out whatever paperwork you need, but she filled all mine without charging me anything. I give her 4 stars. However, most of the docs here aren't keen on patient education and symptoms may be overlooked if you seem young and healthy. If you can speak Cantonese, the front desk assistants will be a little nicer. When I was first there, they were talking about me in Chinese in front of me, until they realized I can speak and understand every word they were saying. Since they got to know me better, they did start conversing more. read more

To put it mildly, my stomach area was irritated. It was VERY irritated. Over share? That should set the stage for why I came here. Anyway, went to the doctors without an appointment so I was expecting a crowd of people. The door to this place is hard to find and it is on 31st NOT Noriega. Once you enter the place the waiting room is like just chairs and magazines from 3 months ago. It was like 10:30am on a weekday and it was empty. The nurses are no nonsense nurses. I can understand why other reviewers are frustrated with them and their lack of customer service skills, but I'm desensitized because sometimes I go with my dad to his appointments in Chinatown. I also speak Cantonese and I find it easier to speak to them in Cantonese. I approach the window with my ID and health insurance card ready and they ask if I have an appointment and what's wrong. They give me some forms to fill out and then told me the price. I forgot how much it is but I find it odd that you have to pay up front. Anyway, about 30 minutes later, got to see the doctor. (yay short wait!) First the nurse comes in to take your vitals then wait then the doc comes in. Short but basically confirmed that yeah it was irritated and no I wasn't dying. He gave me some recommendations on what to drink and to eat and gave me a script of medicine I should take just in case it doesn't get better. The whole thing took about 15 minutes but I left satisfied. read more

My parents sees the doctors here because it's a shorter bus ride from Chinatown. They are affiliated with Chinese Hospital (from my review of CH, you will know I am not overly fond of their services). Anyway, they've always jerked my parents around with their poor service. For instance, usually, the doctor's staff will fax or call in a referral paper for you. Not SHS! They told my parents to come by and pick up the referral paper. They are too cheap to call or fax the specialist for you. They also will not call in a drug prescription for you. If you're not here to pick up the prescription, they will tell you to come by and pick up the paper. The final kicker was when I tried to call for a same day appt for my mother because her foot was bothering her. The receptionist said, sorry the doctor is fully booked. She refused to take in an emergency appt (I even brought that to her attn. Don't tell me she doesn't have any slots available for emergencies. I've worked in the medical profession before I know there are slots!). She could only let my mother see a nurse. She told me a nurse and doctor are the same (Ahem, no they are not. If they were there wouldn't be a difference in schooling would it?). So I said, fine she can see the nurse but if something is wrong and my mother wants a second opinion, will the doctor be available for a consult? The receptionist again said the doctor was very busy and booked up. Well geez, lady I understand that but does she have time to eat and shit? If she does, she has time to swing by for a consult! This was so exasperating! Oh yeah, they did offer to schedule an appt for my mother at the Excelsior clinic. My mother has never taken the bus to that side of the city before and I'm not sure she'll know how. Thanks for the great service (not!). read more

The facility could be better but in my experience of coming here for the last 2 years has been overall decent. I have no real complaints aside from the timeliness of the appointment (which sometimes take a while), but the staff and doctors are friendly and do their best to give the best care and attention. I love coming here, and I'm an African American woman read more

I don't have a primary care doctor been here 2 times because feeling unwell and they were thorough. It's different because it's primarily for the Asian population so you have to be ok with that, but they have done a great job in examining me and prescribing medicine to take care of my issues. Give em a try, worse case you'll feel better for what you got seen for. read more

They are located in a not too busy part of sf. And by busy I mean like California and market street type of busy. (+1) They speak both dialects of Chinese as far as I can tell staff wise... and they are good with chinglish too for those of you who aren't too fluent.(+1) Scheduling isn't too bad as long as you give them at least a 4-7day notice depending on your issue ur need.(+1) Sometimes you'll get lucky and they have same day appointment but don't bet your paycheck on it. I haven't had any issues yet. And with a full time student schedule, as a patient how is that possible? Haha (+1) At least if they known you well enough. Them conversing isn't so bad...unless your a strictly "by the book" type of the person.....(+1) read more

My wife had been going to this place for a long time and had good stuff to say about them, so I decided to try them out. Let me tell you, DON'T EVER TRY TO HAVE THEM FILL OUT PAPER WORKS! They would tell you they don't fill out paper works and tell you to call your health plan and have them refer you to someone that could. Because I have an illness, and I can't work. I've asked them about 10 times now to fill out the EDD form 1 page is for the doctor to fill. She keeps refusing and each time they fill out forms, it's $10. that's not even copay. I sit in the office waiting for at least 30 mins, and in the office for just 3-5 mins., I give them the appropriate forms, and 2 days later they tell me she can't fill them out. My blood pressure is sky high because of them. I'm never coming back to this office. If you want to save time, blood pressure medications, money. Go to another office! read more

Horrible, racist and rude. If you can get past the front desk to the doctor, then the doctor will treat you like a normal human being. The front desk does not listen to anything you are saying on the phone, you are better off showing up in person to look them in the eye without the safety of the damn phone. The receptionist feels she can be an asshole to everyone over the phone, and she'll do that shit in front of your face too until you call her ass out! read more

I used to be ok with this place. But currently I'm writing this review while waiting. Appointment was at 1:45, it is now 2:30. There are NO other patients. There is actually one, but she's being seen, and her appointment was at 2! Wtf! I don't understand why she gets to see a doctor before me.. Also I am using metered parking, and anyone who lives in SF knows how freaking expensive it is. But really, what pisses me off is that I'll wait like an hour, but the doctor will probably talk to me for 5 minutes and send me off. fUUUUUUUU ANDDD... 15 minutes later, I have officially been waiting for an hour. I go up to the counter and ask them how much longer I have to wait since I will have to refill my meter. Receptionist says I should be the next one in. One of the nurses chimes in.. "You haven't been seen yet??? I put your file away!" Wow.. Just wow.. read more

I went here for quite a while because it is close to where I live, but after the awful Dr. Eng, I just waited until I could change insurances altogether. CCHP was good in terms of what it covered (much better than the insurance I have now, in that respect) and I have not experienced trouble being white & only speaking English. I feel like white people overreact to being the only white person and get a persecution complex. One time I saw a white guy yell at the front desk staff when he could not see a doctor without an appointment, and tried to act like they were doing it because he was white. It's ridiculous, everyone who works here is perfectly fine except Dr. Eng. Dr. Goh wasn't that helpful to me but he didn't do anything wrong, and referred me to a PT for my chronic pain in 2014. The PT (at Chinatown Physical Therapy) was nice and listened, but I have continued having more and more pain and symptoms. A nurse provider I saw here, later in 2014, was also nice. Since I still had chronic pain and developed other problems, I talked to Dr. Eng about them--I was suddenly told he was my new doctor, when I came back for my annual appointment in 2015. He seems friendly, but you soon realize it's NOT in a good way. He laughed and joked about stuff in a dismissive way, like pelvic pain (he calls ovaries "ovies," as in, "ha ha, you don't really want an ultrasound to check on your ovies, do you?"), my difficulty swallowing pills ("ha ha, you REALLY have trouble swallowing pills?" and carrying on like this until I agreed to get migraine medicine in the form of pills, instead of a nasal spray which would have been easier for me to take). I have daily headaches but, since he didn't listen, he only prescribed me a few pills, saying, "Of course I won't prescribe you enough to take one every day!" (They didn't work anyway.) Most of all, he is sexist to the point of being a cartoon character. Me: I have pain that feels like period cramps, but I have them all the time, when I don't have my period. Dr. Eng: Well, I don't know about that stuff, because I'm not a girl. [I'm not kidding, he immediately changed the subject.] Me: It's hard for me to describe pain because I often have trouble identifying where pain is or the type of pain [I have a processing disability, but I didn't describe this, just gave examples of when it had happened] Dr. Eng: Well, that's normal, it's often hard for women to tell if they're in pain or not, because they have periods. Dr. Eng: So...what's the politically correct way to say this? You're a woman, you have breasts, it's pulling your shoulders forward and making your back hurt. I told him I had never had penetrative sex, so I didn't know if I needed a gynecological exam, and he looked like he was going to throw up. "You've never had...relations??" he asked nervously, and immediately changed the subject. More than sexism, though, the worst thing is that he completely dismissed my chronic pain and other symptoms. After the first appointment, I had a test for lyme disease because I had wondered if I might have it. Of course, instead of just telling you you don't have something, they make you come in to hear you don't have it. At this appointment, I brought up how perhaps my pain could be caused by the kind of work I do. [Btw I no longer think this, it has become more and more severe, above and beyond something that could just be caused by bad body mechanics in a healthcare job.] He immediately jumped on this as an explanation. Then I asked if I could be referred to a PT again. He refused to do this, giving the bizarre explanation, "Jesus didn't give people fish, he taught them how to fish. I'm not religious but I learned about Jesus in school." Dr. Eng insisted that instead of going to a PT or receiving any kind of treatment or diagnosis, I should cure my own problem by watching yoga videos on the Internet. He wouldn't even suggest what exercises to do, saying, "You can teach yourself to do this using the Internet, you should be able to figure this out for yourself." When I asked him about specific problems, he would only offer half-assed suggestions like, "Maybe you need different shoes," "Maybe your backpack is too heavy." I paid $40 for this appointment, after which I ended up crying and feeling hopeless. 7 months later, after switching to a worse insurance plan to do so, I have started going to Lyon Martin, a clinic for women and trans people. They are awesome and I'm so grateful for them, but it's pretty stupid that I have to go to a dedicated clinic to not be insulted and dismissed for being a woman. read more

I have read other reviews and my experience has always been excellent. Dr Goh is knowledgeable, listens well, and takes his time with me. The office staff are prompt, helpful with reminders, and the forms and authorizations I need. I am usually the only non Asian in the building and it is not an issue. Very happy. read more

Quite possibly the worst hospital I have ever been to. Where to begin. 1.) I went in for a routine check up and did a blood test. When I followed up with them a week after, the doctor told me he requested for the diagnostics, but the system showed an error. Meaning they never ran my blood test. 2.) The doctor told me I could just come in again to do the blood test. That's exactly what I did. I guess they either lack communication between their departments but the receptionist had no idea what was going on. Again, I had to wait for them to give me a call back. 3.) Received a call, but was unable to pick up. No voice message. Isn't it professional to leave a voice message to share the time and date of my appt? Instead they called multiple times. I guess, it's still better than no insurance. read more

I came to Sunset Health Services a while ago. I saw Dr. Anderson Eng and he was actually a pretty cool guy. He treated me for a pretty gnarly skin condition called perioral dermatitis. Google it, you'll see why it sucked. I waited a while to write my review because I was skeptical about whether this clinic would bill me correctly after the fiasco with Concentra Urgent care. It's been quite some time and I think it's safe to say everything is in order. Anyway, so my visit was initially to treat a skin infection around my mouth called impetigo. That's also pretty gross so google it. He asked me what I did for a living and I was hesitant to tell him I was a pharmacist since doctors tend to roll their eyes when I say that. I told him I worked at a pharmacy and left it at that. This first visit was pretty straightforward. Gave me a course of antibiotics and told me to follow up with him if things don't resolve. 10 days of antibiotics later, things resolved, but something new developed. I wasn't exactly sure what it was since most of the symptoms resolved, but my lips and the skin around it stayed inflamed, dry, and even cracking (sorry for the mental image). The pain was much worse than how it looked, and it looked pretty bad. I went back to see Dr. Eng and he said it was perioral dermatitis. We got to talking a little bit and since I'm familiar with drugs, he asked if I was a pharmacist and I reluctantly said I was. To my surprise, rather than giving me a condescending tone like other doctors do, he actually just talked to me like one professional to another as if he was acknowledging the fact that my years of graduate studies was worth a damn. He gave me several options with various combinations of topical and oral medications to treat and manage my condition. We discussed like 2 professionals on the pros and cons related to efficacy, adverse events, and even cost. That is what was so cool about Dr. Eng, he respected my expertise and gave me choices that was optimal for me. I think that part alone deserves a good review. And in case you're wondering, my dermatitis cleared in a week. read more

I've been to this clinic for about two years now and my doctor is Dr. Anderson Eng. I had no problems with the front desk or the treatment I received here, in fact Dr. Eng is my favorite doctor of all time for several reasons. He has been excellent in showing his concern for me and for his friendly and calm geniality. Definitely a good guy. I had some health issues which he expertly handled and assessed - giving me the right solutions which has helped me tremendously. The negative reviews he's received has come from people who misunderstood his assertiveness and the forthright direct way he deals with his patients. I find his approach to be exactly what's needed to quickly find out what's wrong and then to prescribe the correct treatment for the problem(s). Also his negative reviewers were too quick to judge. It takes time to ascertain some medical conditions which may require more patience and doctor visits. Please bear that in mind. All in all, I am very satisfied with the care I received from Dr. Eng and the clinic is clean, tidy, and well organized. read more

I DO NOT RECOMMEND GOING TO THIS LOCATION! STAY AWAY from Dr. Anderson Eng Do. I should've asked him where he got his doctorate from because he doesn't know what he is talking about and keeps guessing what's wrong and wants me to come back for all sorts of tests. I didn't pay for a doctors appointment to have him guess what's wrong for 10 minutes then want me to come back again so he can do the same. I had a cough that didn't go away after a week, so I went to this place since I was able to get an appointment over the phone. Now I know why it was easy to get an appointment here. In the end I left the place without getting any resolution. The useless doctor prescribed me some antibiotic pills and wants me to go back back two weeks later for a full physical exam and blood test. TWO WEEKS later appointment? Thanks for wasting my time and charging me for a 10 minute guessing game. You lost a client and this "doctor" should go back to school to get re-trained, so he can actually practice medicine instead of wasting people's time and money. I cancelled the follow-up appointment immediately after they gave me the "we will charge you penalty if you cancel late or don't show up" speech. You have been warned! Don't waste or time or money here. read more

I was initially pleased that they offered to see me within 24 hrs of my call. They said I could have the physical and lab work that I wanted done by an NP. No problem. Different story when I got there. Front desk was not friendly but whatever. Filled out the papers including the receipt of notice of privacy practices which every medical office should have, but I wasn't given one so I asked. She tried to tell me that the receipt was it. I told her it wasn't and she handed me the cover letter for the privacy practices. I said this isn't it either! Finally she got it out and made a copy for me (they don't have copies readily available?). SKETCHY! Looked the place up on yelp saw the reviews grabbed my crap and left! Thank you yelpers! read more

The absolute worst and rudest doctors and staff.....be careful my current doctor at NEMS called my old doctor's choices of medicine stupid and uneducated. I agree. Enough said......... read more