My wife and I visited this restaurant on Memorial Day for our anniversary because we were craving…read moretacos and wanted a nice rooftop dinner experience. Unfortunately, from the moment we arrived, the entire night was disappointing and honestly ruined what was supposed to be a special evening.
When we got off the elevator at the rooftop entrance, there was no host or greeter anywhere in sight. The restaurant itself was dark, mostly empty, and only had one other family dining outside. We stood there awkwardly for several minutes before someone finally acknowledged us and said someone would be with us shortly.
A woman eventually came out with menus, but never greeted us, smiled, introduced herself, or spoke beyond seating us. We then waited around 15 minutes just to place our order. There were no menu recommendations, no explanation of dishes, and no basic hospitality whatsoever.
I specifically requested NO black beans on my meal. After an extremely long wait for food in a nearly empty restaurant, my plate arrived covered in black beans. I politely mentioned that I had asked for them to be removed, and instead of apologizing, the server responded with an annoyed "ugh, I told them," grabbed the plate aggressively, and walked away.
I also asked about the cheese on the tostada because the menu simply said "cheese," which most people would reasonably assume means mozzarella, Mexican blend, queso fresco, etc. Instead, it came covered in crumbled feta cheese, which I do not eat. The server never mentioned it, never asked, and acted irritated when I brought it up. She made a nasty face, ignored me mid-conversation, and walked away.
Meanwhile, my wife's food was terrible. Her shrimp tacos were bland and soggy, and the rice tasted like it had been overcooked in water until it turned into mush. While waiting for my corrected plate, I realized they never even brought my rice out at all.
After another long wait, my "corrected" meal finally arrived - except instead of simply removing the black beans, they stripped almost everything off the dish. What I got back was basically dry tostadas with chicken and lettuce. No crema, no pico de gallo, no proper toppings, no effort. I tried to ignore it and gave it a chance, one bite only... but the food tasted like it had been cooked in old, dirty oil. The smell and flavor were so bad that I immediately lost my appetite.
At that point, I politely told the server that we were just going to leave and asked for the bill. I wasn't asking for free food, discounts, or an argument - I simply wanted to pay and leave peacefully. Instead, she slammed the check down next to me with another attitude-filled expression and walked off.
Because of her behavior, I didn't even feel comfortable handing her my card, so I went inside to pay directly with the manager. I calmly explained the situation and expected at least a little empathy or professionalism. Instead, the manager basically told me that if I didn't like the food or service, I should just leave -- "like he would do."
That response alone told me everything I needed to know about how this restaurant operates.
Not once did anyone apologize sincerely, attempt to fix the situation, offer a replacement, offer dessert, remove an item, or show any interest in customer service. Instead, the staff became defensive, argumentative, and confrontational. I told him that his server was rude and disrespectful as she sat there staring at me, hands on her hip, laughing sarcastically as I explained what happened. That same manager walked from behind the counter and approached me face-to-face aggressively, telling me that "I cannot call the food nasty and if I didn't like it, to pay and leave but to not argue with a woman" while the same woman server continued making comments from behind the counter: "how am I rude? How am I disrespectful? I didn't even talk" (that's my point!)
What should have been a simple anniversary dinner turned into one of the worst dining experiences my wife and I have ever had. Terrible service, terrible food, rude staff, poor management, and absolutely zero accountability.
We left hungry, frustrated, and shocked at how badly the situation was handled.
Would not return and absolutely would not recommend.
