Wow, what is going on with the overinflated rating? Are the standards so abysmal that any spot that gives you a smile and a view gets an automatic 5?
I was staying in the hotel and came down to use the pool. Before that, I thought it would be nice to come here for cocktails and a snack. The cocktails were nice looking but had almost no alcohol whatsoever. We sent one back, which they tried to charge us for later. They ended up taking it off after we complained, but I'm shocked that they thought it was acceptable. They are charging foreigner prices here but without the foreigner quality. We also ordered a seafood appetizer, which is overpriced even high-end standards for the amount of food we received. The quality of the food was not high-end either.
The service was lacking as well. Initially, we walked up to the bar and noticed it was covered in a fine layer of dust. Really? So many employees and no one could be bothered to wipe it down? We ordered, and decided to sit at a table. The table was also covered in a layer of dust. We called someone to come clean it, and it took almost 15 minutes before anyone returned to wipe it. The lady who wiped it handled the cloth like no one had ever asked her to wipe the table before. She also did not provide us with complete sets of utensils. Eventually, someone else figured it out.
It took forever to get our watered down drinks, and even more, time to get the food, which was a huge disappointment. After this, we vowed not to eat anywhere on the property. If a restaurant at a supposed 5-star resort cannot provide adequate service, or even decent food and drink, how are you supposed to trust anything else? read more