We've been coming for years and we won't be back. We booked an excursion through Sunserra at $55 per reserved seat. When the bus/shuttle arrived there was standing room only. We were told we could wait and arrive late to the concert or stand up the whole way to the Gorge. I'm positive this is some sort of safety violation and very unprofessional.
After the concert, we arrived back at the bus as instructed and on time. The bus wouldn't start. There was no backup plan. Some passengers were able to squeeze on other buses standing up. We tried but they were too full and we were turned away and stranded. Two hours went by and the bus driver had no idea what to do and could not get ahold of the owners so we sat in the field at the Gorge until 2 am. The concert ended close to 10:30-11:00 pm.
We asked the bus driver several times to call 911 and get us back safely to our condos. She did not.
Finally, some passengers jumped the bus so that we at least could begin to get back to our condo. On the way back the driver drove with no lights or windshield wipers and it was dark and raining. Several passengers told her to stop and call 911. She did not. The owners never responded to her repeated attempts to get instructions on what to do.
Finally, the bus died in the middle of the dark desolate road and we were stranded. At 2:45 am, a state trooper showed up, and then miraculously a replacement bus showed up within 20 minutes.
We arrived back at the condo at 3 am. After calling the property mangers/ excursion managers, who are the same couple, to explain our situation and ask for a refund, they declined citing their policy.
In a few words-Do not book through this company for any service. They are not reliable , professional or safe. read more