Frustrated with cancellation policy not being verbalized/communicated after asking when I would be…read morebilled next, so that I could cancel before my next billing cycle (as I would not be using the membership for quite some time due to going out of town and returning to work in September). I cancelled days before the next charge. No one explained the policy at that time, so I assumed I would not be charged (as when i explained i needed to cancel my membership before i was charged again so that i would not have that money taken out ofy account, no one stated i would still be charged anyway!) I started a membership a year ago, and even then, no one verbally explained cancellation policy. Apparently, you need to cancel 14 days before you are billed! I would have done so if i was told. That is a big deal! I am now in overdraft on my account, and have accrued an overdraft fee from the bank! I don't get paid until the end of September, as i am a teacher and that's when our next round of paychecks happen. I spoke to the owner, and she said I was emailed paperwork when i first signed up a long time ago. Well, i did not receive that. Maybe it was in my junk mail? AND, that was so long ago. People are not going to memorize/remember that info from that long ago on policies. She refused to refund the money taken out, and had no sympathy. I feel very differently about our locally owned salon, and will no longer be doing business there. (Im sure she doesn't care about that either)

So clean and such nice workers would recommend!!!!! Amazing services and such relaxing experience.read more

Bobbie is the best! Was in town for a month on a production and needed a haircut ASAP. Bobby did an…read moreamazing job and also recommended an incredible shrine walk in Scappoose that made my weekend - thank you!

I took my 6 & 7yr old daughters for a haircut today and Bobbie was their stylist, She did a…read morefantastic job! She was so patient & cut their hair exactly how they wanted it. She really went above and beyond!! We will definitely be back!

I have been back to the salon since Linda bought it and I love it. Friendly, professional staff and…read moreLinda always has a great attitude. Thanks for bringing the salon back to what it was when Char owned it.

Beds are good but they seem to make their appointments in 15 minute increments and if someone is…read moreover on their time it gets you behind. If you're on a time crunch good luck. I made an appointment for the stand up when I got there someone else was still using it. By the time he finished and his son poa of they cleaned it I wouldn't of had time so I had to take a lesser bed. I didn't feel that was fair.

Great costumer service and super affordable!! I'm a college student, and Once Upon a Tan…read moreunderstands that by making their packages affordable, plus a student discount is nice too. They have plenty of packages and lotions to choose from, and the beds are always nice and clean. The new owner has done a fantastic job and is sweet and easy to talk to! Wayyyy better than Tan Republic.

Bought a package a couple days ago to prep for a tropical trip and so far I am loving it. The gal…read morewho works most days is so personable and helpful with information (lotions, bed usage, skin tones, etc). I used to tan in high school and college all the time and was always going into tanning salons who had rather snobby employees so I have drug my feet in buying a package but I have officially met the owner and this guy who works and they are both a breath of fresh air. Highly recommended!! I was told on day one if the level bed that I tend to use is unavailable they will do a free upgrade. And in just a couple days tanning I've already experienced that. Pricing is amazing -so much more affordable than chain places. The shop is quaint and clean most importantly friendly. They've got my business :)

Went in to tan and the worker took over 20 minutes selling a gift card today. The person buying the…read moregift card even told her that he was taking up way to much time. She proceeded to tell him that his money was more important to the business than my money was. So after hearing that the worker realized she messed up his transaction but couldn't figure out what. So I asked if I could please just check in. She rudely said no she wouldn't let me. So I said well you can cancel my account then. I won't be giving money to a company who says my money isn't as important to them as the next person. She refused to cancel my account.

I signed up for a tanning membership in January. I visited my dermatologist in February and they…read moreput me on a topical medication and told me that I could not continue to tan. I went into Moonlight and asked to cancel my membership. They assured me that they would take care of it. Several months later, I noticed that they were still continuing to charge my account. I went back in there and they said they would cancel it and reimburse me. That didn't happen. I had to cancel my debit card and escalate it with my bank. This business has the worst customer service! I would not ever go to this place again to tan!

Everyone is really nice and they have good deals. The only down fall is the hours, I wish they were…read moreopen later. 89.99 a month for unlimited everything is a good deal. Mystics and all!

This is a cool salon because it offers more than just tanning and tanning products. They've got a…read morecute little shop in there with cosmetics, stylish clothing and accessories. That aspect makes Tropical Image unique to other local salons. The reason I do not rate 5 stars is because they lack the range of beds I like to have available. The only high pressure level 5 they have is the matress version of the Matrix High Pressure, which is a 24 minutes bed due to turning over halfway in between which means whatever side you laid on first will have half the lotion left behind on the mattress rather than your skin.. It just is an old ghetto bed and they have a few others that could use serious upgrading. And that High Pressure is offered at one instead of both locations. Other than that the prices are affordable, the staff is welcoming and patient, and the environment overall is 95% awesome!

I feel lucky to live walking distance from the best gym I have ever joined. I only ask that the…read more"Raider" turn down his boom box at the pool.

Fantastic Atmosphere with tons to offer!!!! Tons of…read moreclasses, sauna, free weight, pool and CHILD CARE!

I came here after feeling disappointed at a couple other places I was at. She died my hair, exactly…read morethe color that I wanted, which I apparently have a hard time getting salons to do. I also brought another person in who had their hair highlighted and they loved it too. The place was clean. She was quite a character that is fun and funny to be around. I love her excitement and positive energy. You can also suntan there. She has suntanning beds. I will definitely come here again.

came here for my hair to be cut in a U shape and layers, showed her what I wanted and explained it…read moreto her. my hair is curly. she cut it in a V shape, thinned my hair wayyy too much when I did NOT ask her to, and the layers are way too far apart. can't do anything with my hair until it grows at LEAST 6-8 inches now. i'm not exaggerating, it's seriously that bad. she was nice and all but i seriously would never recommend this place to anybody. please think carefully before coming here.

Love my new hair! Yes, I'm a risk-taker, taking a chance on an unknown salon while on vacation!…read more We rented a beach house in Manzanita for a week - good times!!! I highly recommend it...anyhoo, I didn't have time to get my hair done before we left, so I kept asking around for a place to go and people kept telling me 'Vicki, up on the highway' (small town life). Finally, finally, I found the salon in Nehalem - and there was Vicki! She was actually leaving to go meet her son at the airport or somewhere, he was finishing a tour of duty in Iraq - so Pam did my hair - she did a great job and it was so reasonable to boot! Plus, they had a very well known celebrity and her entourage (I think it was 1 or 2 people, ha ha) in that day for manicures/pedicures. This person was a big celebrity in the 70s so from what I understand the girl doing her nails asked her what she did for a living in Los Angeles - ha ha ha - that is cute! This is a great little homey fun place to have your hair done while on vacation - I highly recommend it! And if you want to know who the celebrity was email me...

Vickie does a great job! Make an appointment when you need a haircut. Super friendly and my hair…read morefeels and looks great!