This tanning salon is a complete scam operation. I was charged over $600 in fees for services I…read moredidn't even use for three of the months I was locked into their shady contract. Trying to resolve the issue was a nightmare, instead of working with me like a professional, the owner chose to argue, deflect blame, and treat me like I was the problem. He even sold me expired tanning lotion, yes, expired and had the nerve to act smug and defensive when I brought it up. I've never met someone more arrogant running a business, and to be honest, I'm not sure he's capable of a clear conversation when he seems so amped up it's like he's straight out of a bad gym ad. Save yourself the frustration and money. There are plenty of other salons in town that won't treat you like trash and won't lock you into sketchy contracts while feeding you expired products. This place is all ego and zero accountability. Total embarrassment of a business. Would rate negative stars if I could.

Sadly no! I can't recommend this place any more. I have given the owner 2 years to pay me back as…read moregot charges twice on my account for a package I bought that cost over $700! I have been very patient and looks like I will never see this money again. Please read my other reviews as I hardly ever leave a negative remark. I might go to small claims court to justify this. The ladies who work here know what happened and have been nice and apologetic for what happened. Very sad!! And disappointed!!

Have been wanting to try this place for tanning for a while and finally did. So thankful I did…read more Tehya was awesome at helping me pick tanning level that would suite my skin tone and was very kind and thorough in the process. I am a plus size girl and it can be intimidating and discouraging sometimes to get these services but Tehya was so nice and made me feel very comfortable during the process. I booked a second tan and am looking forward to it. Thank you Tehya.

My wife and I got a spray tan from here. No complaints or issues. The staff was very nice and made…read moreus feel comfortable. The tan lasted for about a week and then faded, but this was good enough for our Hawaiian vacation. I am not a regular tanner, but I would probably go back if tanning was my thing.

Went in to tan and the worker took over 20 minutes selling a gift card today. The person buying the…read moregift card even told her that he was taking up way to much time. She proceeded to tell him that his money was more important to the business than my money was. So after hearing that the worker realized she messed up his transaction but couldn't figure out what. So I asked if I could please just check in. She rudely said no she wouldn't let me. So I said well you can cancel my account then. I won't be giving money to a company who says my money isn't as important to them as the next person. She refused to cancel my account.

I signed up for a tanning membership in January. I visited my dermatologist in February and they…read moreput me on a topical medication and told me that I could not continue to tan. I went into Moonlight and asked to cancel my membership. They assured me that they would take care of it. Several months later, I noticed that they were still continuing to charge my account. I went back in there and they said they would cancel it and reimburse me. That didn't happen. I had to cancel my debit card and escalate it with my bank. This business has the worst customer service! I would not ever go to this place again to tan!

Frustrated with cancellation policy not being verbalized/communicated after asking when I would be…read morebilled next, so that I could cancel before my next billing cycle (as I would not be using the membership for quite some time due to going out of town and returning to work in September). I cancelled days before the next charge. No one explained the policy at that time, so I assumed I would not be charged (as when i explained i needed to cancel my membership before i was charged again so that i would not have that money taken out ofy account, no one stated i would still be charged anyway!) I started a membership a year ago, and even then, no one verbally explained cancellation policy. Apparently, you need to cancel 14 days before you are billed! I would have done so if i was told. That is a big deal! I am now in overdraft on my account, and have accrued an overdraft fee from the bank! I don't get paid until the end of September, as i am a teacher and that's when our next round of paychecks happen. I spoke to the owner, and she said I was emailed paperwork when i first signed up a long time ago. Well, i did not receive that. Maybe it was in my junk mail? AND, that was so long ago. People are not going to memorize/remember that info from that long ago on policies. She refused to refund the money taken out, and had no sympathy. I feel very differently about our locally owned salon, and will no longer be doing business there. (Im sure she doesn't care about that either)

So clean and such nice workers would recommend!!!!! Amazing services and such relaxing experience.read more

Coming to leave a review I am not surprised they only have 2 stars. I live in between BG and the…read moreHazel Dell locations so I go back and forth and this was my first time using the spray booth at this location and I will never be using it again. The girl helping me was not helpful and very shady, lying saying she was giving me a discount when really she was using my tan dollars towards the total. She also didn't give me the special they had going on that my friend got at the HD location. These salons have really gone down hill and their standard for a clean salon went with it. I will upload pictures of how gross the spray booth was. I payed over $40 for a spray tan in a booth that looks like it hasn't been cleaned or updated jam years. I've always kept going here because of the convenience of putting my package on hold but I will be looking for a new place with better service and a clean atmosphere.

I don't know what everyone is whining about in the reviews. It's a tanning bed. It's not a new…read moretanning bed and it's been around a while. The beds are nice. I got in the stand up bed and was very happy with my experience and results. The staff was kind, friendly and helpful. I usually go to the fourth plain location but they don't have a stand up bed so I decided to try this location. Zero complaints. I'd give it a solid 4 stars because I didn't try any other bed or the spray tanning. But definitely friendly staff and the stand up bed was great. I'll definitely go back.

Everyone is really nice and they have good deals. The only down fall is the hours, I wish they were…read moreopen later. 89.99 a month for unlimited everything is a good deal. Mystics and all!

This is a cool salon because it offers more than just tanning and tanning products. They've got a…read morecute little shop in there with cosmetics, stylish clothing and accessories. That aspect makes Tropical Image unique to other local salons. The reason I do not rate 5 stars is because they lack the range of beds I like to have available. The only high pressure level 5 they have is the matress version of the Matrix High Pressure, which is a 24 minutes bed due to turning over halfway in between which means whatever side you laid on first will have half the lotion left behind on the mattress rather than your skin.. It just is an old ghetto bed and they have a few others that could use serious upgrading. And that High Pressure is offered at one instead of both locations. Other than that the prices are affordable, the staff is welcoming and patient, and the environment overall is 95% awesome!

Hannah is super talented and so nice! she makes you feel so comfortable and provides the best…read morevibes. she is so easy to talk to and will create the perfect formula for your skin and the results you want. she's the only person I'll go to for a tan!

Hannah does the best spray tans! They are so natural looking. She also makes you very comfortable…read morewhile working with her. Highly recommend

Great costumer service and super affordable!! I'm a college student, and Once Upon a Tan…read moreunderstands that by making their packages affordable, plus a student discount is nice too. They have plenty of packages and lotions to choose from, and the beds are always nice and clean. The new owner has done a fantastic job and is sweet and easy to talk to! Wayyyy better than Tan Republic.

Bought a package a couple days ago to prep for a tropical trip and so far I am loving it. The gal…read morewho works most days is so personable and helpful with information (lotions, bed usage, skin tones, etc). I used to tan in high school and college all the time and was always going into tanning salons who had rather snobby employees so I have drug my feet in buying a package but I have officially met the owner and this guy who works and they are both a breath of fresh air. Highly recommended!! I was told on day one if the level bed that I tend to use is unavailable they will do a free upgrade. And in just a couple days tanning I've already experienced that. Pricing is amazing -so much more affordable than chain places. The shop is quaint and clean most importantly friendly. They've got my business :)

l knew this place would not make it. I had been tanning here for 20 years when the new owner…read moreshowed up . first she wouldn't honor my current tanning packet and of course I pitched a tiny fit about it but with diplomacy so she gave me a free tan and let me use one of my tans oh boy!! then I bought a new pkt as usual she had her 3 dogs on big real sweet one med and one small of course as small as the salon is you're going to encounter them and if play a bit while waiting a week goes on I walk in to tan she jumps back from behind the desk and proceeds to tell me I am no longer welcome to tan there because someone had told her I was playing chase with the big dog ( while going back to my room it would follow and id pet it) I see nothing harsh about that .( I lost those tans too) .. I rescue all my animals.. she basically told me I was abusive to her dog and it was traumatized for days over it.. that's a loss of crap.. Anyway I did nothing wrong so karma is like that...she didn't seem like she knew what she was doing anyway . she had a lot of her family's and animals there most of the time there was barely room for customers... I don't see a problem with that but if they don't do well in a crowd they shouldn't be there.. I spoke to another woman who had a similar encounter and lost her book of tans too ,.. she really thought she was a powerful person but it turned around and but her.. I also don't like talking negatively on posts but she ruined my favourite tanning spot ... I only hope someone else reopens it

Thank you for great customer Service. Salon is fabulous. Out of state…read moreWell kept. Beds are super nice.

I have tried every service and i love all of it! the…read moreresults i've seen from the red light therapy beds have been the only that has helped my skin clear up and glow and keep my hair healthy. the spa is very clean and always peaceful!

I tan here on the regular and all the girls are so nice and sweet. It's super welcoming and…read morecalming. They also have a cool body wrap service that helps you burn calories when you don't feel like going to the gym. An awesome 20 minute tan is what I always need at the end of a long work day. Would definitely recommend.