Sunrun rep told me that Illinois needs to install several mini solar systems to provide energy during peak seasons. In the past Illinois has had to purchase energy and the mini systems would eliminate the need. I needed to be approved because they were only allowing them in certain areas. They did not tell me I would be charged a flat fee for my solar energy. They installed the panels and have damaged my roof. The damage was reported to them in January and now in April the roof is leaking and damaged the interior ceiling. They finally came out May 8 and did some temporary patches. Now the claims person is telling me the patches are considered permanent and they will not be replacing the damaged roof. My roof only 3 years old. My contact person at Sunrun is Carrie (385) 257-3398. Case number 19230512. read more

When I first met Sunrun it was through Costco. Salesman came out to our house and was very friendly at first, then became very pushy and not upfront about their product at all. Not opposed to solar panels but renting them is not for us. Salesman got irritated when we would not sign the contract. I thought it was a scam after finding out sunrun takes all of the rebates that you receive from state and federal. Pushy salesman, not upfront about contract details, and overall scam. Don't fall for it. Solar panels with a loan on them are very hard to sell to homebuyers. Speaking of pushy, I have a no solicitation sign on my front door next to the door bell....guess who was at the door after seeing the sign....you guessed it Sunrun. Told him I was not interested multiple times before he left. He just would not take I'm not interested. If you see Sunrun, run! read more

nothing good to say... we signed up in March. Its November and we still have no solar power. No help at all from our "customer care" guy... he's always Unavailable. our inspections keep getting turned down bc there is always a problem with something that sunrun did not do - or did wrong. was really hoping (back in March) that we'd be getting help with our energy bills over the (what turned out to be the hottest ever) summer months. I'm not even upset anymore, pretty much numb to it all. this is an unscrupulous company read more

I am totally disgusted with Sunrun. if I could I would have them come back and take everything out. I signed a contract stating that my bill to Sunrun would be XXX for the next 25 years. Now on my second bill I got from this crooked company, it is $12 higher every month. ( can you imagine how much their going to be tacking on in the next 25 years. ) I don't care what the government did to you, raised taxes or what, onc again I signed a contract stating my bill would be XXX. I will tell everyone that I come in contact with, to run as fast as you can to get away from Sunrun, a very shady run company. Thank you Bill Rassi read more

They were supposed to come and take 1 meter out and put in a 200 amp service in the house. Then they was supposed to hook up 100 amp to garage and 100 amp to other garage while house had 200 amp. Then they said we had no nob and tube in house. But we did have nob tube in house. But i was told I had to get it out or it will burn my house down. Yet state electrician said we didn't have to worry about taking it out after we had already tore the house apart. Then scheduled a guy to come cut concrete 1 foot by 8 foot. He was here only 10- 15 mins max and left. Then they tried to come and put 100 amp service in home. Told him that was wrong we already had 100 amp we wanted 200 amp. But Ameren was never called and city electrian came 2 1/2 weeks later wanting to know when we're we putting in our 200 amp? Then received a bill of 1,019.33 for cutting a 1 foot by 8 foot when I said it's only worth a $100.00 for cutting that concrete the rest of the job was not done. I gave them a 1 star but it's not even worth that. It's been 1 lie after another. I have tried to work with them but they won't work with me and all they want is money for something they didn't do!!!!! They are a pretty shitty company!!!! read more

I wish I could give them a zero star because giving them one is to much. I had my Solar installed a little over a year ago and after 8 months have had nothing but trouble with it. My app tells me that there is an issue and its being monitored. I have been under producing for 6 month and not only been paying my Sunrun Bill which keeps going up a few bucks each time but also my very high Ameren bill. Also have had a roof leak. I have contacted Sunrun on many many occasions complaining about this. It takes forever to get someone out to look at it. Needless to say with roof leak there has been someone here at least 4 times to find the leak and fix it. Instead they just cover the area in sealant. Needless to say it looks like crap and waiting for the next rain to see yet again if it will leak. The last person they sent out told me "I dont get paid for this" "I got paid the first time but not now", that really makes me feel like they really want to fix the problem? Right? They sent someone to fix the ceiling where it had leaked. I have a textured ceiling. Guess what it doesn't match up so I have a noticeable patch on my vaulted ceiling, and a crack across the ceiling from the area of the patch. They said they could send someone back out to try and fix it, however, I DON'T want it looking worse than it already does! When work was done I was left the mess to clean up. As far as solar panels underproducing which Sunrun admitted to, they have sent a few people out to check on this and they are here for approx. five minutes and say they find no issues. Well if there isn't a issue then why are the under producing and why am i paying for Solar and a high Electric Bill, along with my app telling me there is an issues and its being monitored?? I wish I would have never went with Sunrun, their customer service sucks, and they could care less if the problem gets fixed and think there is nothing you can do about it. I will be contacting an Attorney regarding this matter. Alot of damages, along with alot of bills and I am going to have to hire contractors to fix the issues since the people they send dont seem to care about what it looks like. I hope people read this and know what they are getting into if they go with Sunrun. Trisha Taylor read more