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    Mucciante Heating and Cooling

    5.0 (2 reviews)
    Open Open 24 hours
    Updated 2 months ago

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    4 months ago

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    Nick M.

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    Trouble Free Heating, Cooling & Plumbing

    Trouble Free Heating, Cooling & Plumbing

    1.7
    (18 reviews)

    Troublefree came and serviced my central air / furnace because it was short cycling. They replaced…read morea capacitor and charged me $209 for the part. I thought that the part cost was a little high so later in the day I went on line to see what I could get that same part for and the online store listed it for $7.95. Wow! Buyer beware. After looking in to the reviews of several HVAC contractors, I find that they all jack up the prices for parts they replace. $200 - $450 for an $8 part. $500 or more for a $65 motor. Any parts they put in are easily bought locally or online for pennies on the dollar for what they charge you.

    I had a washer hook-up put in by this company for an estimate of $2500. I had to call back because…read moreone of the connections leaked and I had a sewer smell coming into the room. The connection leak was caused by the connection not being tightened correctly. The sewer smell was because when they put the pipes together, they didn't put the rubber sleave on correctly (the compression sleave was bent) and it had a small gap where the smell came from. But the worse part of this install was they added $1200 to my final bill because it took them 6 hours (2 guys, three hours) to put a vent pipe through the roof. I thought the vent pipe would have been part of the estimate, but they added it in after the job was done. And it took more time than it should have, and I know this because I vented my dryer out the roof and it only took me an hour from start to finish. In my opinion the employees have no idea what they are doing. I will never hire them again.

    Bratcher Heating & Air Conditioning

    Bratcher Heating & Air Conditioning

    2.7
    (6 reviews)

    I have had Bratcher at my home a couple of times and they were great. A few days ago I had them out…read morebecause my furnace was acting up. I had it set on 71 and it said it was 67 and didn't go on. By the time you came out it was back at 71. The service technician (Trenton) went downstairs sat on the floor staring inside the unit , finally touched something inside and came upstairs and said everything looked ok. My husband had to ask him to look at the thermostat. He said everything was ok. I get a $170 bill for that and guest what it's still doing the same thing. I guess thanks for nothing. We will get help elsewhere.

    BEWARE! Gross overcharge for parts and labor. The only…read morereason for the 2 star instead of a 1 star was because of the technician, Andrew who worked hard on our repair and it was not his fault for what the parent company Bratcher Heating and Cooling bills their customers. Bratcher cannot be trusted and will take you advantage of you. The thermostat went out over the weekend so called in a request for service on Monday. The repair technician did not have a spare thermostat with him so temporarily overrode it so the AC would work. All great so far. He quoted us $869 for a new thermostat plus labor plus he found a contactor on the compressor that needed to be replaced but the part was covered under warranty, about a 15-minute repair job. He would get the part and be back the next day, Tuesday to install the new thermostat. Tuesday afternoon received an email from Bratcher where their price was now $1,061 plus labor. I inquired about my discount because of the service plan that I pay each year and was told that the higher price was the discount price. They had me over a barrel especially after the technician rewired the AC to override the thermostat, so I approved the work under protest. Andrew returned to do the work, now the price of the thermostat has risen to $1,201.00 plus $70 of labor for replacing the part that was covered under warranty. We also paid $85 for the first day's visit. So we paid $1,271 today plus $85 yesterday for a new thermostat and a warranty repair. A new thermostat retails for $869.99. It can be purchased at Supply House for $838.39 and at Amazon with next day delivery for $685.02 with instructions to self-install. I was OK with paying a bit extra, $869 for a professional install but not OK with Bratcher continuing to raise the price to $1,201. Even with labor, which took the technician less than an hour to install and program that is a huge mark up, almost double of what you can buy online and install it yourself. Bottom line don't trust Bratcher and if you have a thermostat problem check how to fix it yourself of call another company to do the work. I saved all of the paperwork provided by Bratcher and research to prove my above statements.

    Mucciante Heating and Cooling - hvac - Updated July 2026

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