Memory care unit is run very poorly. We were told that our fee only covers room and board. If our…read moreloved one needed a shower or to change clothes- they would not help and would not prompt him. He is able to do this on his own but needs prompting. We were told that when we came to visit, we should assist him with a shower. They asked us what to do about his desire to wander which a lot of dementia patients do. They are not memory care specialists and the head nurse is terrible.

Great community, excellent quality of care and the staff is so dedicated. The place feels like a…read moreboutique hotel- small warm, welcoming feeling

Terrific experience onboarding my dad, who will become a resident anon. The facility is gorgeous,…read morethe staff engaged, the amenities solid. I had a dear friend live at a Sunrise down the shore for many years, so I know the brand. I think dad's going to love it.

From the owner: At Sunrise of Livingston, we take a holistic approach to senior care, where everything we do has…read moreour residents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

Arbor Terrace Mountainside is an Assisted Living community. I've been with the Arbor company for…read moreover a year now and it has been a pleasure leading such a dedicated team and providing them with daily leadership to provided our residents with the highest quality of care.

My father and his wife lived here for 1 1/2 years. In the beginning we were very pleased. But as my…read moredad and his wife declined, so did the care they provided. Many times I would see the aides talking amongst themselves, sitting in the back of a room and not engaging the residents, who so desperately need attention. My dad's wife was frail and weak from her illnesses and the aides never seemed to help her navigate her way through the dining room to her seat. I addressed this with them several times, but it didn't change. Ultimately she took a bad fall in the dining room one day and ended up fracturing her hip. After her operation and a month in rehab she returned to Arbor. I witnessed them dropping her dinner off to her, which she clearly could not cut the meat up by herself and my dad's cognitive ability did not allow him to either. When I told the nurse that she needed her food cut up she told me a needed a doctors order for that (which I found out was not true). It took me several days to straighten this out, and by then she had declined significantly and I was told by Arbor that she needed to be evaluated y hospice. She went on hospice care and passed two weeks later. During those two weeks the care that she and my dad got was horrible. The staff lacked compassion, empathy and were not helpful at all towards my dad and I. They rarely even came into the room to check on her, unless we requested something from them. It was very disturbing. A few days after she passed they were approaching me about downsizing my father's room, probably because they were able to rent it out at a higher rate than he was paying. I moved him out instead. I would not recommend this facility for anyone who might be in late stages of dementia,

Last week i had the pleasure of meeting my pt person Dwayne. He was excellent with helping me go…read moredown stairs and doing my physical therapy he took his time and let me take a break when necessary. I would look forward to having him again when necessary.

My 99 year old dad is here receiving rehab after taking a fall. This place is amazing! Great…read morecare, beautiful room (all private), acceptable food-they even have a giant therapy bunny!

Love everyone there. They were so great to my mom. Wonderful caring staff, especially in the memory…read morecare unit.

Terrible place. Management is horrible. My loved one unfortunately spent six years at this…read morefacility. Health aids are wonderful but under paid. Food is not good. Once they take all of your money they will tell you they have no more beds available. Management are very unprofessional and extremely rude. Especially woman in charge. Plenty of nice facilities around. Will go in at one amount and will double in no time. Also over medicate residents. Very dirty, bugs everywhere.

Beautiful assisted living for your loved ones , the outdoors garden are beautifully kept and they…read moreeven have a pool . Parking can be a little tricky , but aside from that the staff is extremely friendly and helpful .

Was here for sub acute care. Nursing staff was absolutely terrible. Never answered call bell…read more Changed my diaper only once a day and did not give me my medication. PT was understaffed and inept. Food was always late for example lunch at 3. Room never cleaned since previous resident and then not for 5 days. Located in unsafe area on irvington border. Patients left unattended in front of TV blaring soul music. Tried to get food downstairs but they wouldn't make anything because they were closing in 1 hour. Do not let the facade fool you. Rehab places are generally not good but this one is worse because it hides behind a facade. May be OK for assisted living but if you need any sort of care you are going to severely regret your decision.​

I came to AnnMarie at Patient Advocators at one of the hardest points in my life. I was struggling…read morewith a complex, undiagnosed condition and feeling completely lost in the healthcare system. She stepped in with both compassion and expertise. She helped me things such as connecting with the right specialists, preparing questions for doctors visits and exploring possible diagnoses and treatment options. I can't recommend AnnMarie enough to anyone who is struggling with medical care and is unsure of where to turn next. She is an amazing advocate and great ally in navigating the healthcare system.

Thanks to AnnMarie, I avoided knee surgery and my knee is fully recovered. Initially, she…read moreidentified two orthopedic surgeons for me to visit; the first one locally for the initial diagnosis and the second one at Hospital for Special Surgery in NYC for a second opinion. Following these appointments, she encouraged me to evaluate stem cell therapy in lieu of surgery and she identified the leading doctor in NYC who performs the procedure. She participated in the visit with the second orthopedic surgeon and the physiatrist and in both cases provided invaluable help in the discussions with the doctors by asking questions that didn't occur to me. AnnMarie also introduced me to the latest electrical stimulation therapy which when combined with the stem cell therapy was a great success.  Thank you AnnMarie!

If I could rate them with no stars I would. In my view unless your family member is totally…read morehealthy, their focus is about money and not on the well being of the person. They increase the monthly fees for every little thing and never provide you with a detailed accounting of what you are paying for. They did NOT notice that my mom had fallen and she was holding her wrist up and could not use it to eat. And after we found her this way and took her to a doctor to confirm it was broken, it was too swollen to put into a cast. So the doctors office put a splint on it to help reduce the pain and swelling but when it came time to Sunrise changing it, they put it on incorrectly so the splint was NOT supporting her hand! They left it dangling and she was in even more pain. TWICE! They did NOT properly explain what would happen if she got worse and the other levels of care she could receive. They simply said that they have multiple levels of care available to her and us. They put her in a room with dementia patients even though she did not have any dementia just so that they could pool her with others to "watch" her. She was NOT allowed to stay in her room when she wanted to. She HAD to go to each meal or go wheeled into this collective room. Buyer beware and ask a LOT of questions. AND I do not recommend this facility unless you or a family member can visit and check up on a daily basis. Because our mom wanted to stay in bed one morning and not go down for breakfast and they tried to force her, we ended up moving her into hospice where she could do what she wanted when she wanted to. It was peaceful for her and we knew she was getting what she needed when she needed it.

From the owner: At Sunrise of Westfield, we take a holistic approach to senior care, where everything we do has our…read moreresidents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.