Memory care unit is run very poorly. We were told that our fee only covers room and board. If our…read moreloved one needed a shower or to change clothes- they would not help and would not prompt him. He is able to do this on his own but needs prompting. We were told that when we came to visit, we should assist him with a shower. They asked us what to do about his desire to wander which a lot of dementia patients do. They are not memory care specialists and the head nurse is terrible.

Great community, excellent quality of care and the staff is so dedicated. The place feels like a…read moreboutique hotel- small warm, welcoming feeling

Terrific experience onboarding my dad, who will become a resident anon. The facility is gorgeous,…read morethe staff engaged, the amenities solid. I had a dear friend live at a Sunrise down the shore for many years, so I know the brand. I think dad's going to love it.

From the owner: At Sunrise of Livingston, we take a holistic approach to senior care, where everything we do has…read moreour residents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

I went on a tour with my sister about a month ago as we are looking for the appropriate place for…read moremy aunt. Maryam Toler who escorted us through the facility answered all our questions while explaining the amenities and services offered. Both my sister and I were pleasantly surprised by the attention and care rendered at Arbor for the residents. When the time is right Arbor is at the top of our list for Aunt Jane.

Arbor Terrace Mountainside is an Assisted Living community. I've been with the Arbor company for…read moreover a year now and it has been a pleasure leading such a dedicated team and providing them with daily leadership to provided our residents with the highest quality of care.

Last week i had the pleasure of meeting my pt person Dwayne. He was excellent with helping me go…read moredown stairs and doing my physical therapy he took his time and let me take a break when necessary. I would look forward to having him again when necessary.

PART 2 OF 2 (SEE GOOGLE REVIEW FOR PART 1)…read more Speaking of Covid, that leads to the next occurrence. Three family members went to visit PD, again on a Saturday evening. She had been coughing almost incessantly at night and was being given cough medicine. Concerned, and hoping the doctor might be able to prescribe her a more therapeutic medication, I went to the Nurses' Station and asked to speak to the Unit Nurse. She was not there, so another nurse looked around for a few minutes, then took a message from me to please stop by my sister's room because I had a question. I waited until closing time (8:15pm actually), and the nurse never appeared. The very next day (Sunday), I received a call informing me that my sister, PD, had tested positive for Covid, and that I, along with the two other visitors, should follow Covid protocol. In the meantime, my sister's roommate was removed from the room, and another patient (presumably also Covid positive) was moved in. That very next day, I was called again by a Nurse J and informed that my sister did NOT have Covid. I was totally confused (and this is interesting since one of the diagnoses on the paperwork I have indicates Covid). Furthermore, she was unable to get her scheduled chemotherapy at Cooperman Barnabas because she was so weakened as a result. Meanwhile, the facility doctor, Dr. Z came to see PD on Tuesday, during which time PD called me so I could talk to the doctor. When I told her about the Covid confusion, she was not happy because there was no ISOLATION protocol on the door, she had not been informed and she was sitting with my sister, unmasked. She was quite unhappy. Dr Z said she would get clarification and told me to call the Unit Nurse, which I did. She identified herself as Nurse J (another one or same, I don't know) and repeatedly claimed that there was signage on the door and isolation protocol was being followed. I then questioned why if my sister no long had Covid. She went into a lengthy and unconvincing speech about the nurse who called probably meant that PD no longer had Covid. I also questioned how a trained doctor, who I'm sure could read, would miss the signage on the door. Of course, she could not explain that. During all of this time, I was trying desperately to get my sister relocated to a facility closer to me. When I asked her where she wanted to be she responded, "anywhere, but here!" I'm not trying to suggest that there are not good, hard-working staff members who care about their patients because I know there are such people in this facility. However, there are also those, especially in the evenings and on weekends who don't have the compassion or perhaps, training, that is needed. And, in spite of all of these problems, the one thing that happened on time was when PD had to switch to a different healthcare provider and there was an uncovered week in between her old insurer and the new one, so she was responsible for payment for that week. Bright and early that morning, someone was in her room to receive the payment. I don't have to say how this made my sister feel: "that it's all about the money, not patient care." I was finally successful in overcoming Medicare's bureaucracy and my sister was relocated to a beautiful facility in Connecticut. Unfortunately, she died two days later. FOR COMPLETE REVIEW, PLEASE SEE PART 1 ON GOOGLE.

Love everyone there. They were so great to my mom. Wonderful caring staff, especially in the memory…read morecare unit.

Terrible place. Management is horrible. My loved one unfortunately spent six years at this…read morefacility. Health aids are wonderful but under paid. Food is not good. Once they take all of your money they will tell you they have no more beds available. Management are very unprofessional and extremely rude. Especially woman in charge. Plenty of nice facilities around. Will go in at one amount and will double in no time. Also over medicate residents. Very dirty, bugs everywhere.

Beautiful assisted living for your loved ones , the outdoors garden are beautifully kept and they…read moreeven have a pool . Parking can be a little tricky , but aside from that the staff is extremely friendly and helpful .

Top-notch facility in every regard. Caring staff and amazingly warm, welcoming and interesting…read moreresidents who were accomplished in their fields before they retired.

I came to AnnMarie at Patient Advocators at one of the hardest points in my life. I was struggling…read morewith a complex, undiagnosed condition and feeling completely lost in the healthcare system. She stepped in with both compassion and expertise. She helped me things such as connecting with the right specialists, preparing questions for doctors visits and exploring possible diagnoses and treatment options. I can't recommend AnnMarie enough to anyone who is struggling with medical care and is unsure of where to turn next. She is an amazing advocate and great ally in navigating the healthcare system.

Thanks to AnnMarie, I avoided knee surgery and my knee is fully recovered. Initially, she…read moreidentified two orthopedic surgeons for me to visit; the first one locally for the initial diagnosis and the second one at Hospital for Special Surgery in NYC for a second opinion. Following these appointments, she encouraged me to evaluate stem cell therapy in lieu of surgery and she identified the leading doctor in NYC who performs the procedure. She participated in the visit with the second orthopedic surgeon and the physiatrist and in both cases provided invaluable help in the discussions with the doctors by asking questions that didn't occur to me. AnnMarie also introduced me to the latest electrical stimulation therapy which when combined with the stem cell therapy was a great success.  Thank you AnnMarie!

If I could rate them with no stars I would. In my view unless your family member is totally…read morehealthy, their focus is about money and not on the well being of the person. They increase the monthly fees for every little thing and never provide you with a detailed accounting of what you are paying for. They did NOT notice that my mom had fallen and she was holding her wrist up and could not use it to eat. And after we found her this way and took her to a doctor to confirm it was broken, it was too swollen to put into a cast. So the doctors office put a splint on it to help reduce the pain and swelling but when it came time to Sunrise changing it, they put it on incorrectly so the splint was NOT supporting her hand! They left it dangling and she was in even more pain. TWICE! They did NOT properly explain what would happen if she got worse and the other levels of care she could receive. They simply said that they have multiple levels of care available to her and us. They put her in a room with dementia patients even though she did not have any dementia just so that they could pool her with others to "watch" her. She was NOT allowed to stay in her room when she wanted to. She HAD to go to each meal or go wheeled into this collective room. Buyer beware and ask a LOT of questions. AND I do not recommend this facility unless you or a family member can visit and check up on a daily basis. Because our mom wanted to stay in bed one morning and not go down for breakfast and they tried to force her, we ended up moving her into hospice where she could do what she wanted when she wanted to. It was peaceful for her and we knew she was getting what she needed when she needed it.

From the owner: At Sunrise of Westfield, we take a holistic approach to senior care, where everything we do has our…read moreresidents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.