Arbor Terrace Mountainside is an Assisted Living community. I've been with the Arbor company for…read moreover a year now and it has been a pleasure leading such a dedicated team and providing them with daily leadership to provided our residents with the highest quality of care.

My father and his wife lived here for 1 1/2 years. In the beginning we were very pleased. But as my…read moredad and his wife declined, so did the care they provided. Many times I would see the aides talking amongst themselves, sitting in the back of a room and not engaging the residents, who so desperately need attention. My dad's wife was frail and weak from her illnesses and the aides never seemed to help her navigate her way through the dining room to her seat. I addressed this with them several times, but it didn't change. Ultimately she took a bad fall in the dining room one day and ended up fracturing her hip. After her operation and a month in rehab she returned to Arbor. I witnessed them dropping her dinner off to her, which she clearly could not cut the meat up by herself and my dad's cognitive ability did not allow him to either. When I told the nurse that she needed her food cut up she told me a needed a doctors order for that (which I found out was not true). It took me several days to straighten this out, and by then she had declined significantly and I was told by Arbor that she needed to be evaluated y hospice. She went on hospice care and passed two weeks later. During those two weeks the care that she and my dad got was horrible. The staff lacked compassion, empathy and were not helpful at all towards my dad and I. They rarely even came into the room to check on her, unless we requested something from them. It was very disturbing. A few days after she passed they were approaching me about downsizing my father's room, probably because they were able to rent it out at a higher rate than he was paying. I moved him out instead. I would not recommend this facility for anyone who might be in late stages of dementia,

Very disappointed. There was constant turnover in aides, and the quality of aides varied. One aide…read morebrought in bed bugs, one aide stole jewelry. Obviously the agency did not perform thorough background checks and obtain references.

From the owner: BrightStar Care of Westfield and Summit, NJ offers in-home care and home health services for…read moreseniors, adults, children, and veterans, as well as medical staffing for healthcare organizations. With nurse-led care plans, dedicated RNs and caregivers, in-depth screening and hiring processes, and award-winning care, BrightStar Care goes the extra mile for every client, family, and organization we serve. We call it A Higher Standard. Our home care services include personal care, companion care, Alzheimer's and dementia care, short-term transitional care, in-home therapies, skilled nursing care, child care, pediatric nursing, and more.

If I could rate them with no stars I would. In my view unless your family member is totally…read morehealthy, their focus is about money and not on the well being of the person. They increase the monthly fees for every little thing and never provide you with a detailed accounting of what you are paying for. They did NOT notice that my mom had fallen and she was holding her wrist up and could not use it to eat. And after we found her this way and took her to a doctor to confirm it was broken, it was too swollen to put into a cast. So the doctors office put a splint on it to help reduce the pain and swelling but when it came time to Sunrise changing it, they put it on incorrectly so the splint was NOT supporting her hand! They left it dangling and she was in even more pain. TWICE! They did NOT properly explain what would happen if she got worse and the other levels of care she could receive. They simply said that they have multiple levels of care available to her and us. They put her in a room with dementia patients even though she did not have any dementia just so that they could pool her with others to "watch" her. She was NOT allowed to stay in her room when she wanted to. She HAD to go to each meal or go wheeled into this collective room. Buyer beware and ask a LOT of questions. AND I do not recommend this facility unless you or a family member can visit and check up on a daily basis. Because our mom wanted to stay in bed one morning and not go down for breakfast and they tried to force her, we ended up moving her into hospice where she could do what she wanted when she wanted to. It was peaceful for her and we knew she was getting what she needed when she needed it.

From the owner: At Sunrise of Westfield, we take a holistic approach to senior care, where everything we do has our…read moreresidents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

Mega Home Care Agency is by far the best Home Care Agency in Union and Essex County area of New…read moreJersey. - Mike

From the owner: Mega-Aides Home Health Care Agency provides excellent care delivery at the convenience of your…read morehome. Our professional caregivers under the supervision of the Director of Nursing offer skilled nursing services such as Enteral/Parenteral Feeding, Nebulizer Treatments, Wound Care/Dressing Changes, Client and family teaching/training, Respite care, Medication management and more. In addition, the nursing crew also devise an efficient and personalized care plan and designate a caregiver to every client to assist with the activities of daily living, companionship, Alzheimer and Dementia care, etc. We care for patients, individuals, and families who are dealing with difficulties of old age, injuries, physical disability or chronic diseases that have affected their daily lifestyles, and we deliver these services right in the comfort of your home. Our experienced staff includes: Registered Nurses, License Practical Nurses, Certified Nursing Assistants, Certified Home Health Aides, Licensed Physical Therapist, Licensed Occupational Therapist, Speech Therapist, and Medical Social Worker.

The best facility in the area. The staff are wonderful. The rooms are spacious and the facility is…read morevery clean.

Do not trust the management of this facility. When my father was on his deathbed, he requested that…read moremy mother be allowed to stay in the room they shared here. The director Jeff looked us in the eye, promised to honor my father's dying wish, and immediately asked me for a five-star review based on that promise. Trusting his word, I left that positive review. As soon as they realized my mother was going to survive longer than they anticipated, management broke their word and forced her out of the room. The director completely went back on his promise. My mother will be 100 years old in two months. Moving a grieving centenarian out of her familiar environment is incredibly traumatic and dangerous to her health. They used a dying man's wish as leverage to harvest a good review, only to mistreat my elderly mother once they got what they wanted. Their lack of empathy, ethics, and basic human decency is appalling. Avoid this place if you value honesty and care for your loved ones.

They are prompt, courteous and very knowledgeable. I needed care for my friends mother and they…read moreimmediately met with them and gave an assessment. They took care of the patient and it made a world of difference.

I had used visiting Angels for my elderly aunt. I had paid all the bills they sent me and had no…read morebalance. Weeks later I received a bill for $12,000. I called and questioned it and their response was "you still owe money". I said then contact my attorney because everything was taken care of. Obviously they tried to rip me off. I never heard from them again.

I'm heartbroken to share our experience with Mountainside Skilled Nursing and Rehab. We moved Mom…read morehere hoping she'd get the care she deserved in her final days, but what we got was neglect and distress. The worst moment came when they moved her to a private room. My mom, who was actively dying, couldn't be off oxygen for more than a few seconds. When I arrived, they were wheeling her to her new room--WITHOUT oxygen. She was gasping for air and in a panic, crying. I begged them to hurry, but the aide pushing her wheelchair moved at a snail's pace while my mom was terrified. I even grabbed the wheelchair to try to push it faster, but she wasn't responding. I yelled, "Someone please help!" but the staff just stood in the hallway, gawking. While the mistake was eventually acknowledged, my mom felt totally unsafe--and she was. She died the next day. I deeply regret trusting Mountainside with her care. I cannot recommend this facility to anyone. Please be cautious and consider other options if your loved one needs serious care.

After my hip replacement surgery, I came to Mountainside rehab and skilled nursing. I was very…read moreimpressed with the staff and my therapists. They couldn't do enough to make me comfortable with their patience, encouragement and positive attitude. From the administrator Jessica, and her staff I knew right away I was in good hands. Very organized, knowledgeable and caring. My stay and care was above what I expected