While the staff is great to our family member in Reflections for the last 3 years, no one has been…read moremore informative, helpful, and a pure joy to see as part of the nursing staff as Michael has been.at Angela is very helpful and caring and so is Rebecca at the front desk. Our family is not happy about the constant, new owners (3 in 3 + years) and the staff comes and goes like a revolving door! Staff is great but Management at Monarch is not. And they do not take care of their staff or treat them with respect which is Unfortunate! If any more of the staff, especially those above mentioned, leave, we will pull our family member out and stop referring others to Brandywine.

My Mom has been at Brandywine Livingston for almost 3 months and we have been so happy with the…read morecare she has received, the respect they give her and other residents, and the patience they have shown her (she is in Reflections which is the Memory Care), the food (they really do vary the menu and the options are gourmet but not overly fussy), the activities, the responsiveness both to our questions as well to my Mom and it really has exceeded our expectations. It's a lovely place that doesn't feel like an assisted living facility (it feels more like an upscale hotel or a country club but does feel homey) and is well-maintained and clean. The staff is super helpful and has given us great comfort knowing she is well taken care of.

Visited a cousin who is a resident here! A senior living and an assisted care facility! The staff…read morehere were very respectful and very friendly with all the residents! This facility offers everything for the residents to give them the quality of life they so deserve providing them with great care and comfort. The facility also provides professional health care as well as multiple professional therapies. Also provided are choices of dining experiences and entertainment options that residents may attend! This is truly a very impressive facility with very professional staff and care takers.

My father had a fairly brief stay in nursing home at Crane's Mill from July of 2024 through…read moreOctober of 2024. I waited to write this review so I would be able to reflect more clearly on the experience. Mostly, my father's and my family's time there was not very positive. I am leaving the two stars for those staff members that did treat my father with kindness, compassion and understanding. We decided to put my father on hospice so we could access more daily care and less medical testing ect. However, what we observed is less concern, less care and less compassion. My father's care was not easy as he had little mobility and dementia/delirium the last few weeks was significant. Hospice did provide pharmacological intervention but did not provide much support or communication with the family. Fortunately, my family was able to spend every day with him and provide him with the support required to make him as comfortable as possible. The most disturbing was that my father was placed at the end of the hall and after this daily visit once per shift by the nurse, there was no check- ins by the aides other than the alert bell that he could ring. The thing is when we rang, it was longer then 10 to 15 minutes before anyone would show up and at times it could be 30 to 40 minutes. No aide was stationed outside in the hall, so I spent much of my time searching for help. There were four occasions, I found them on their cell phones in empty rooms. Rarely, did not see supervisors on the floor making periodic checks on both him and staff. Basically, any assistance received other than the bare minimum, was mostly reactive not proactive. I would like to thank the nurse that did sit with him a few times during the end as his anxiety was severe and also the staff members that alerted me when his needs not being met. In the end, an aide assigned to my dad daily was treating me harshly, that I hired a private aide to stay with my father so that I could take a break from what appeared to be passive aggressive cruelty. This aide refused my father his last cup of coffee on his last day telling him the kitchen was closed, as my brother showed up and retrieved a cup in that kitchen. Previously, I did ask supervisor to speak to her but was told, that it was happening. I often wonder how she treated him while I was not present as he was somewhat helpless. Unfortunately, taking care of both my parents, I witnessed other facilities, and it is my opinion as a society, we must do better with the elderly. Working with the elderly and health care is a very difficult job. Owners and administrators must do better providing a caring emotionally and monetary rewarding environment for their staff. The response to these reviews asks the writer to call and discuss. Again, reactive, so I will offer my further input only if it is a proactive response.

Crane's Mill is a wonderful place to be! I have been working for the company for over a year now…read moreand have had nothing but delight in my life since I started working here. The residents here are so polite and kindhearted. I enjoy seeing their beautiful smiling faces each day. Every time a new resident moves into Crane's Mill, I hear nothing but great things from them about how welcomed they feel.

Amazing facility with fantastic amenities and activities. Continuing care and easy independent…read morelifestyle. Active, friendly residents and staff.

My mom has lived here 10 years and so did my dad until he passed awzy 5 years ago. The place is…read morebeautiful and they love it. I do too abd visit often. The ONLY downside is the dining room. Small portions and the foods not great and often cold. Plus they treat them like children if they ask for seconds. If someone is paying $5,000 month can they get 2 hot dogs instead of 1? Mind boggling! Everything else is wonderful! The facilities are modern and always clean and help friendly and helpful. Maintenance is prompt. Activities and services wonderful. Social events and culture very nice. 5 stars other than dining.

Dont judge a book by its cover. Fellowship Village looks beautiful, and the amenities may be nice…read morefor independent living but I do not recommend it for short term sub-acute rehab. My 90 year old mom was there for four weeks after a long hospital stay. Sometimes she waited over 40 minutes just to go to the bathroom. The aids never ask if there is anything else that she need, they walk right out of the room as soon as she is back in her chair, often forgetting to give her her call button. Instead of helping her get back to independent living they got her dependent on diapers. The physical therapy wasnt all that great either (they did not do too much). The food is horrible and my mom lost 15 pounds after the first 3 weeks without anyone saying anything to me. Oh and the showers, my mom got a foot fungus. and it took two weeks for her just to get her first shower. They sent her home without having a shower in 10 days. Like others said, there are a few nice people who care, but most don't. I saw the aids hanging out in an oversized closet so that they cant be found when paged.

My sister moved with her husband to Fellowship Village in September of 22. seven months later her…read morehusband passed and she decided to move to get closer to family. She moved September 23. In the year that she was there she lost $113,000 (26) of her entry fee and is owed the balance of $321,974. It is now mid December and still no reimbursement, even after being told by the business office that we would have it by this date. Fellowship Village is worse than a Ponzi Scheme

We could not be more pleased with the level of care, support, and love our father received while…read moreresiding at Victoria Mews during his final years. The entire staff is extraordinary; professional, kind and committed to excellence. The home is clean, very welcoming and exudes joy. Thank you for all you support and assistance. We will be eternally grateful too you all. Lisa B

Victoria Mews is a wonderful assisted living home. Our family has had a number of elders live there…read moreand each one is/was cared for by the staff like they are/were family. Recently we had a family member pass. The care and support for not only the elders that are still there, but also for our whole family was amazing. So many of the staff knew what had happened and were always ready with encouragement and a hug. Management went above and beyond to help us during a difficult time. It really is a family and it shows in the way they care not just for their residents but their families as well. Thank you to you all.

My mom lived at Brandywine Living at Mahwah for over 6 years. During that time, the staff,…read moreprograms offered to the seniors as well as the food were way above par. Truly luxury living. She lived in a large studio apartment that was great for her. She was able to keep her beloved dog, Nelson, at the assisted BWL at Mahwah. That was a great comfort. My mother was also on a lot of medications and the wellness center was able to manage her medications perfectly. The senior administrator, Mariolla. was so helpful to our family during my mom's stay at Brandywine as well as when I had to clean out the apartment due to my mother's passing. If you're looking for a luxury assisted living close to your home, please think of Brandywine Living at Mahwah.

Victor one of the nurses in the memory care is allergic to picking up the phone apparently. When…read moreloved ones are calling to make sure that she got her medicine we are dismissed. Thanks for nothing since we have to hire extra help on top of the little you and your company provide while paying $12,000 to your a facility a month. What a joke of a place

My mom is a resident there currently, and can i just say, the staff is amazing. very professional,…read morethe waitstaff is punctual. you can genuinely see that everyone working there has good intentions, this isn't just a job to them.. you can feel the love at the chelsea. I highly recommend!