I was admitted on June 8th 2026. I came in by ambulance. After being dropped off in my bed by the…read moreambulance crew ,no one came in my room for over 2hours to say hello to admit me or to ask who I was. My husband was there and wondered was I in the right facility. I heard aids and nurses talking and laughing, but no one came to my room to admit me . When they finally came it wasnt without them first lying to me about my nurses name. I later found out my medication was not at the facility and had to be ordered. This was my BP medication . So when they took my vitals it was increasingly high, putting my health at risk. When I'd call for a nurse , it could be at least an hour before anyone would come in to see what I needed ;on my good days I'd walk to the nurses station in pain to request my pain medicine myself since Noone was coming to see what I wanted. I wanted to leave this facility but my doctor worked out of here and I needed antibiotics 3xs a day by I .V. and 2 times by mouth. So, I suffered through. Because leaving meant starting all over when I had 6-8 weeks of treatment to go. The overnight crew was horrible. When I'd press the button no one answered . But, they'd forget I could walk and walk very softly . I'd find my nurse watching T.V. in the lounge area and the aid fast asleep. When caught and frightened by my sudden appearance they'd get an attitude when I asked for my pain meds . They'd retaliate by bringing my pain meds a half hour to an hour later. I hated when it was time for the overnight staff to take care of me. The last week I met Nurse Brian who really put a sour taste in my mouth for Care One. I had never met him before until 4am when I walked upon him to ask for pain meds because my light had been on for over 40 mins. The aid was sleep in the lounge and I surprised him when I walked up. I asked him for pain meds and it went south from there. To the point I had to write a formal complaint with Maritza nurse supervisor who told me she had given it to the director. So I wont discuss it in detail here. Hopefully its being handled. I took care of myself while in Care One. I bathed myself, I cleaned and bandaged my own wounds and purchased my own bandages and dressings until Lea the administrator found out and purchased some bandages for me. For which I was thankful.But , I still bandaged and took care of my own wound .During the day as weeks went by ,I met some incredible nurses I will never forget. Nurse Shay with her sweet smile and pleasant personality and attention to detail and care , I will always remember her. Nurse Gabby for always checking in to make sure im good. Because I kept my door closed and never asked for anything unless I was in pain. Nurse Shirley, for keeping me sane when I wanted to leave throw in the towel and leave Care One. She is detail oriented and knew what I needed before I even asked. She encourage me to drink the protein even when I refused because it would help me heal. I did it because it meant I could walk out of Care One stronger at least in my mind. Some of the aids I'll never forget during the day are Ms.Whatea, Ms. Diana and Ms Patsy. Even when I was in pain and had a rough night they'd brighten my day with a smile or a laugh. That meant a lot. Care One you've fixed up the esthetics of the place really nice. But, if you dont have the right staff to run the place you could have saved your money. The daytime nurses need help . They are understaffed. I worked in St. Joseph's Hospital Paterson for 10 years in their Cardiology Dept and I watched nurses get burned out. They love their jobs but they can't give adequate care when they are being stretched thin. You can't keep drawing from the same well and expect to draw water. You are going to pull up an empty bucket. Administration arent out their in the trenches doing the work yet they expect the impossible from the same good nurses. Get rid of the dead weight thats pulling Care One down so you can be the facility you are striving to be. Get up early one morning and walk softly through there at 3am and see what Ive seen. Aids sleeping with sweatshirts pulled over their faces in the hall. Or mouths wide open in the halls in plain site or sprawled out in the corner of the lounge . Then run to help when their eyes meet yours staring at them sleeping. While the light has been on for over 45 minutes. I dont need help at that point. Im just letting them know I see them. Nurses watching TV on their phones in the cubbyhole nodding off. Ive seen it all. Because ; I dont sleep due to pain. So I walk around hoping to ease the pain. But, what I see causes me even more pain. What about the poor patients who can't walk or advocate for themselves as I can? Do they just lay in a wet or soiled diaper all night or suffer in pain ?? I shutter to think. But, a 2 star is as far as I can reach for this facility. If it weren't for the nurses and aids I mentioned it would have been 1 star.

ZERO would be too high of a score. Run, don't walk, and get away from this place as fast as you…read morecan. They are seriously understaffed. The aides make patients wait 30-45 minutes for help when they press the call button. Patients are neglected by the aides, and the nursing management staff likes to use the narrative that the patient is confused when they are not. You have to beg for showers, as aides just say "not today" and then tell the nurses the patient refused the shower. This place might look pretty, but the level of neglect is off the charts.

horrible leave patients in diapers for 5 or more hours. food is horrible and. make sure u look at…read moreyour meds they change up your meds very poor quality.serious lack of supplies always short staffed which affects patient care. Expect to wait 1hour or more when u call for help.keep ur fingers crossed get a good doctor they don't listen to there patients

My mom was a patient February 1, 2025 for 8 days. My mom was on a Dash Diet, consisting of fruit…read moreand vegetables, NO carbs per her PCP but as dinner was served, 3 nights in a row, Mac and cheese, pasta and rice and beans. I verbally COMPLAINED to the RN in charge of Rehab she needs to be on a Dash Diet in which I was told BEFORE she arrived that Excelcare would honor her diet which they did NOT listen! Also this Rehab did NOT give my mom a shower Mondays and Thursday even after complaining night after night!!!! "IF" I did NOT complain to the RN in person, this Rehab would NOT have given my mom one, UNACCEPTABLE!!! You need to provide your own camera! You will be amazed at the care your loved one is receiving. The food was of poor quality. After 8 days I had to transfer my mom elsewhere! Carina Mistrette

Wouldn't send someone you loved to this place or even someone you didn't care about…read more The senior staff is not professional, uncaring, and unable to run the facility to an acceptable standard. My father was a resident there for about four years. Although he was never happy at this facility, I could not talk him into moving until recently. When he finally moved, the meals he received was greatly improved, the care he received was so much better, and all services were performed to an exceptional level compared to Emeritus at Wayne. I only experienced the facility in Wayne, but it seemed as the conditions there were a result of the way the entire corporation is run. The staff at the Wayne facility was constantly changing, some of which was due, in my opinion,to the working conditions. I was told of many cases where the Aides were made to work extra hours for insufficient pay. One star is too good for this place.

My mom has lived here 10 years and so did my dad until he passed awzy 5 years ago. The place is…read morebeautiful and they love it. I do too abd visit often. The ONLY downside is the dining room. Small portions and the foods not great and often cold. Plus they treat them like children if they ask for seconds. If someone is paying $5,000 month can they get 2 hot dogs instead of 1? Mind boggling! Everything else is wonderful! The facilities are modern and always clean and help friendly and helpful. Maintenance is prompt. Activities and services wonderful. Social events and culture very nice. 5 stars other than dining.

Amazing facility with fantastic amenities and activities. Continuing care and easy independent…read morelifestyle. Active, friendly residents and staff.

Oak Ridge has always given my mom best of care, they are compassionate to me and my mother…read more She has been there 9 times for respite. Hope this good care continues. Love Ali, Debbie & Susan Aides are kind& chris in administration is so nice.

My Mother was here for rehab, one minute she's doing fine the next she's dying and her time was…read morelimited When she did pass Sept 19 2016 the funeral home was told that she had no next of kin So it went from rehab she's fine to she's dying then dead in about 2 or 3 weeks from having family to no family. Draw your own conclusion of what I think of this place

We just went through the initial process of getting a home health aide and could not be more…read morepleased. The RN doing the home evaluation came promptly at the appointed time and was very thorough. The aide was able to start the very next day. The aide is sweet and seems very capable.

My mom lived at Brandywine Living at Mahwah for over 6 years. During that time, the staff,…read moreprograms offered to the seniors as well as the food were way above par. Truly luxury living. She lived in a large studio apartment that was great for her. She was able to keep her beloved dog, Nelson, at the assisted BWL at Mahwah. That was a great comfort. My mother was also on a lot of medications and the wellness center was able to manage her medications perfectly. The senior administrator, Mariolla. was so helpful to our family during my mom's stay at Brandywine as well as when I had to clean out the apartment due to my mother's passing. If you're looking for a luxury assisted living close to your home, please think of Brandywine Living at Mahwah.

Victor one of the nurses in the memory care is allergic to picking up the phone apparently. When…read moreloved ones are calling to make sure that she got her medicine we are dismissed. Thanks for nothing since we have to hire extra help on top of the little you and your company provide while paying $12,000 to your a facility a month. What a joke of a place