Sunrise Lodge on Lake Fork - DISHONEST, Bait and Switch Sales Tactics, Terrible Experience.
This 1 star review could have been easily avoided!
After looking at the Sunrise Lodge on Lake Fork website I decided to give them a call, Mike picked up and we had a good conversation he told me how they have been around since 2016 and how they had 73 5 star reviews on Google and how they had the nicest rooms in all of Lake Fork. Mike told me all about the two lodges and how Sunrise Lodge 1 looked like a mini bass pro shops.
I asked him about availability and told him I only needed it for 1 night (Friday) because we were participating in the bass on the fly tournament and he said "I had no idea the tournament was that weekend but you're going to love the location since it's only like a 3 minute walk to where the tournament is held but we do not have any of them booked up at this point" Mike told me they have a 3 night minimum stay (website says 2) so I said "the website says there is a two night minimum but I was curious if you had availability for just Friday night" Mike said, "well, since nothing is booked yet I could make an exception for Sunrise Lodge 1, I cannot let you have Sunrise Lodge 2 but you can have the smaller one for Friday night for $400.00" I told him perfect, let me let my group of 3 people know - what is the best way to book? He said online, well there is no booking online just a contact form on the website "/reserve" but it doesn't let you actually book, it's more of a inquiry.
**This is where the terrible experience at Sunrise Lodge on Lake Fork begins.**
I called Mike back, and said I was ready to book but the website wouldn't allow me to but I told him I could book over the phone right now. He then told me there is a two night minimum and there would be no exceptions. No problem, maybe he forgot we had just spoken an hour or so earlier in the day. I let him know - you had told me you could make an exception for the night for $400.00 and he then told me he never said that, then I questioned him on our conversation and he said "you misunderstood what I was saying" and finally he told me I was remembering wrong. I repeated our whole conversation back to him and then he said "we are done here" and hung up the phone.
I am disappointed to learn that Sunrise Lodge on Lake Fork is operated by dishonest people.
In reality, I am assuming Mike wasn't aware there was a fly fishing tournament happening that weekend (because he told me he wasn't) so when I informed him - he decided he would try and scam me and get me to commit to a 3 night minimum commitment. Once he realized that was not going to happen, he offered me the exception for $400.00 which I gladly accepted but he sent me to the website because he knew I could not book there. Once I called him back (within the hour) he decided he did not want to offer the 1 night exception and instead hold out for a 3 night minimum so he could make more money. (understandably so it is a business)
If Mike had just been honest and upfront and told me, "hey, I wasn't aware this was a tournament weekend and I think I can get more money so we are gonna hold out" - this review would have been different.
Mike could also have just honored the original agreement he gave me and let us have the sunrise lodge 1 for the one night for $400 he originally offered. This review would not have happened.
Instead, he made it very clear that Sunrise Lodge on Lake Fork Reviews are misleading and they do not care about their customer experience. In my experience it was a bait and switch snake oil like sales pitch. They belittled me saying I wasn't remembering correctly and that clearly I was mistaken when I have other people who can verify what Mike and I discussed (speaker phone).
Very disappointed. read more
