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    Wagon Wheel Motel

    3.0 (2 reviews)
    InexpensiveHotels
    Open Open 24 hours

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    9 years ago

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    11 years ago

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    Comfort Suites Greenville

    Comfort Suites Greenville

    (33 reviews)

    $$

    CLEAN ROOMS. I used a UV light and was impressed the rooms are nice, spacious, and comfortable…read more The staff couldn't have been more friendly. I'd have given 5 stars, but the WiFi has issues. That's problematic for modern professionals.

    I booked my stay about a month in advance and specifically requested that a crib be noted on my…read morereservation. When I checked in, I was told there was no note in the reservation. Fortunately, the front desk was able to locate a crib, and I appreciated that effort. Unfortunately, that was where the positive experience ended. After checking in, I learned that the pool was closed, the fitness center was under renovation, the public restrooms were unavailable, and the ice machine was broken. None of these issues were disclosed before or during check-in. Had I known that so many amenities were unavailable, I would have chosen a different hotel. Because I was in town for a scheduled event and time was limited, finding another hotel wasn't a realistic option. The one bright spot was the complimentary breakfast, which was good. The following morning, I spoke with the front desk about my concerns over paying full price for a room when so many advertised amenities were unavailable. I was assured that my information would be passed along to the owner and that I would receive a call on Monday. Monday came and went without any contact. I called the hotel myself and was again told my information would be forwarded. After still hearing nothing, I called again and spoke with the assistant manager, Claudia. Instead of listening to my concerns or helping escalate the matter, she argued with me for approximately 30 minutes. Her position was essentially that because I accepted the room and stayed, I also accepted the lack of amenities. While I understand renovations happen, customers deserve to be informed before checking in so they can make an informed decision. Telling a guest they "didn't have to stay" after they've already checked in and have limited alternatives is not helpful customer service. Eventually, Claudia provided me with the owner's Gmail address, but by that point it was clear that my concerns had not been taken seriously despite multiple promises that someone would contact me. My disappointment isn't simply that several amenities were unavailable--it's the lack of transparency before check-in, the repeated promises of a callback that never happened, and the dismissive way my concerns were handled afterward. Better communication and better customer service would have gone a long way. Will never stay here again.

    Best Western Plus Monica Royale Inn & Suites - Exterior - Twilight

    Best Western Plus Monica Royale Inn & Suites

    (26 reviews)

    $$

    Probably the best Best Western experience I've had. Comfy beds, beautiful clean room and bathroom,…read moreamazing breakfast available (literally tops every hotel I've stayed at with breakfast) and friendly staff. 10/10. And I don't give perfect scores out lightly. I'm a hotel snob

    I have mixed feelings on this location - I will elaborate…read more I had booked a multi night stay here at a pretty good rate and would have been checking in at a normal time in the evening however, my rental car company at DFW had oversold and had no cars to offer. It took me a good 6 hours to get another car then to make the drive here, needing to pull over and sleep in the car a bit as traveling the prior day with no sleep, I couldn't make the straight shot out. I knew I was going to have a nights hotel I would pay for without using the room until early morning, but that's part of travel. I get to the hotel to check-in in the early morning hours, the night clerk had cancelled my reservation because I did not show up. I questioned her about this, she said I should have called. I explained I prepaid for the room, why would I feel the need to call? The room was already covered, as the traveler I assumed it would be here waiting for me regardless of what time I arrived, the room was mine from a certain date/time to another. I asked her, why didn't you call? My information is in the system, I was sitting in the rental car place at the airport, why didn't you call? She didn't say a thing except, well we have vacancies if you want to rent a room? The hotel had many open rooms and the rates were not the same as when I booked. I ended up getting a room for half the time I was to be there and decided, I would go somewhere else.

    Wagon Wheel Motel - hotels - Updated July 2026

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