I typically do not write about hotel stays…read more.. However, this is a unique experience I needed to share. I came across The Guild when I was looking for an extended stay. To my surprise it was an apartment for half the price of a hotel. Score! Now keep in mind, though this was found on a hotels.com, it was an apartment with all the amenities! 1bed 1 bath / living room / full kitchen and balcony. The kitchen was stocked with necessities (pots, plated, glasses, utensils etc) to make a meal. Score 2! Now get this! Stack washer and dryer! Even had pods for your wash if you didn't have any. The bed was a super comfortable Needle and Thread memory foam mattress with crisp and clean linens made by parachute. Score 3! Lastly the bathroom. It was basic but clean and stocked with super soft towels and tea tree shower gel and shampoo. Score 4! Now why just the four stars if I am making this sound so wonderful? Well... the site showed a pool. There was none as it was under construction. During my stay, there was construction legit right outside the bedroom window. This made sleeping in impossible. I would have been fine if the communication was made about those 2 issues. So NO SCORE FOR YOU! :) All in all it was a great stay and I totally recommend. I will definitely stay at The Guild in Dallas and other destination where available. Welp! Onto the next!

Very disappointed. Booked The guild on Elm street but they changed to The mint house overnight and…read morenot much information what to do next, so I decided to book this one in uptown for my daughters 18th birthday party. Normally you'd get an email the day before or the day of about how to get in once you get there. So no email/text. 10am the day of, I call like 5 times it gave me a phone number to text. I texted asking for the info also needed parking pass. Nothing no response. Now I have an 18year old freaking out. Thank God for Aloft hotel downtown Dallas that came through with a very spacious room and clean. Customer service was excellent with Aloft. I loved the experience from the other Guild last year, the whole thing about keyless and no contact, but next time I think I need humans. DO NOT Book " The Guild in Katy" uptown dallas. Still haven't heard from them. This was for 01/14. My daughter had a great party though. Thank God for "Plan Bs"

We need more places like this! This was the perfect place to stop in for two nights while I needed…read morea place to stay in Dallas before heading to San Francisco. I stayed in their smallest room, which literally was like a pod with a bedroom and an open bathroom set up. Everything was super clean, and the toilet even had a bidet while the there also was a monsoon showerhead. Check in was a breeze as you pay three days prior to your stay. Check-in is also at the bar right when you walk in. Yes there's a bar and they serve coffee all day too. It really is designed for the professional who is staying in Dallas for a short time or just a single person making a stop here. The bar was great because I would get takeout for dinner, sit have a drink to myself, take a beer upstairs and have my dinner in my room. It was quiet and peaceful and I really would stay here again. I also want to make a mention of the location. It's on Main Street and there's a few things that are pretty walkable. Deep Ellum isn't far, as well as the JFK memorial. I walked around a lot, and it was nice to discover what was around this hotel.

I was extremely disappointed with my experience at SOVA Hotel. Upon arrival, we immediately felt…read moreuncomfortable with the surrounding area. The hotel was difficult to find because there was no exterior signage, and I saw no obvious security measures or staff monitoring the entrance. The inside was equally disappointing. The lobby was tiny and poorly maintained, with cheap-looking décor and makeshift window coverings. When the front desk employee finally arrived, I explained that I was traveling alone that evening and did not feel comfortable with the property's security. She offered to show me the room, which was on the first floor directly next to the lobby. The room was essentially one small open space combining the bedroom, living area, and bathroom, and the overall condition did not make me feel any more comfortable. I ultimately decided not to stay and immediately contacted the manager to request a cancellation. I was told that because it was a same-day cancellation, there would be no refund--even though I had not checked in or stayed in the room. The manager's response essentially came down to the fact that no security incident had occurred, so my concerns did not warrant an exception. I ended up booking the Fairmont for only $50 more. The difference was incredible: a beautiful property in a much better location with a rooftop pool, restaurant, coffee shop, gym, security, and attentive staff. For roughly $50 more, the difference in quality, comfort, and security was enormous. Based on this experience, I would not stay at a SOVA property again, and I am disappointed that Booking.com presented this property in a way that did not reflect my experience upon arrival.

Very nice accommodations overall. Conveniently near SMU. Service is top notch! Sushi at the bar is…read moreincredible for the price. My only gripe is the shower pressure. It's awfully low. So be prepared to take a little more time to get ready.

We chose this hotel after a quick search for options in the area, and it turned out to be a great…read morepick for a Valentine's weekend getaway in Dallas. When we arrived, parking was a little tricky to figure out at first, but valet stepped in right away and made it easy. We booked a King corner suite for a one-night stay, and it felt like the perfect upgrade for a quick escape. At check-in, the bellman was incredibly helpful--guiding us through the parking garage layout and sharing recommendations for nearby restaurants, a coffee shop, and the on-site boutiques. The property has a true resort-style feel, and the amenities definitely elevate the experience. Our room was on the fourth floor with a beautiful view of the surrounding area, which made the stay feel even more special. The only minor disappointment was the lamps on the side of bed, to turn them off were turn knobs. But thats a first world problem (lol). This is a must visit hotel and we will certainly be back.

It's quiet, and I really like the self check-in process. The view is beautiful, the building itself…read moreis very clean and comfortable, and everyone I've interacted with has been friendly. I also love that there are so many places nearby to walk to and explore.

Excellent views, excellent staff, great location, and super clean. Stayed here for me and my…read morehusbands 9years. They even wrote a personalized note :) We were very well accommodated. When I come back to Dallas, we will be staying here. No doubts. Parking can get packed, but it's never been a problem. 10/10 experience

Really? I had stayed here multiple times over the past 2 decades and according to the app - I have…read morenever left a review? Well if I haven't - then please know that I wished I would have the other 25+/- times I've stayed here - it's awesome!

Very dated. Lots of rust and uncleanliness if you look closely, especially in the shower. Overall…read morethere's just a weird vibe going on. Not sure how to explain it. Ducks swimming around in pool. I don't think it should cost as much as it does to stay there. Interesting history to the place, though. The vibe is very Tuscan 2000s in the rooms.

Incredible staff and quality! After a nightmare experience…read moreat another hotel nearby, switching to the Fairmont Dallas TX was the best decision we could have made. The contrast was night and day, and this hotel completely saved our trip. From the moment we arrived, the entire experience was flawless: World-Class Staff: Every single team member we encountered went above and beyond. From the front desk agents who welcomed us warmly to the attentive concierge, valet staff, engineering, housekeeping, and management who immediately helped with our bags, the service here is genuinely top-tier. They were all professional, empathetic, and highly efficient. Quality & History: You can sense the rich history and luxury that were once in this old grand dame built in 1969. The building has a wonderful, mid-century structure. Knowing that this iconic property historically hosted legendary iconic A-list entertainers like Ella Fitzgerald, Marlene Dietrich, and Sonny and Cher just adds to its incredible charm. I read it was bought last year for $111M and new owners are planning renovations of $88M. But if you are looking for a quality stay in Dallas with amazing staff that actually cares about their guests, look no further. The Fairmont Dallas is an excellent choice. We will absolutely be staying here again!

Thank you to the staff of fairmont! I enjoyed my stay, this was my first time staying here. I loved…read moreit! very quiet my room was clean. The front desk super helpful, my room was upgraded upon arrival. My room was very spacious, the pillows are super super soft. I loved they have a Starbucks in the hotel, I was able to get my favorite drink everyday! I highly recommend

I'm pretty sure this place invented the word "Welcoming"…read more Not only do they allow dogs to stay here, she was allowed to sit in the lobby bar and hang out with my friends and I every night! Staff would walk by and greet her all the time. We felt right at home here. It was only her second time ever staying in a hotel and the first time was not a good experience. She relaxed instantly here. And when be front desk supervisor, Alexander, found out that my flight wasn't until later in the day. He gave me a late checkout, so I wasn't hanging out in the lobby the whole day with my dog. I absolutely will be staying here again whenever I'm back in Texas.

I recently visited Homewood Suites Epic for my daughter's very first sleepover -- so my nerves were…read morealready doing the absolute most. What I did not know was that the Illustrious Ladies of Alpha Kappa Alpha Sorority, Incorporated -- the ABSOLUTELY BEST sorority ever -- were also having ceremonies that night. Beautiful for them, chaotic for me. I pulled up expecting valet, only to be told valet was reserved exclusively for the AKAs that evening. Now listen... I respect it. If anybody's going to get special treatment, it's the ladies in pink and green. But for me? Whew. That meant I started driving... and driving... and driving. Forty minutes, y'all. FORTY. Between the restaurants, the event, and the already limited parking, it was a full scavenger hunt with no treasure. I finally tried the parking deck -- only to discover it ends abruptly at the top with no turnaround space. No warning signs, no heads-up, nothing. And because it's Girl Scout cookie season, I'm in our extended Escalade. Picture me at the top of this deck, realizing I have to reverse all the way back down. I could've cried. Actually, I did cry. My daughter is in the back asking if she's still going to the party, and I'm trying to be brave while my anxiety is sky-high. I went back to valet, desperate, and they basically said, "It's just a bad night for parking." At this point, I'm ready to cancel everything and go home. I called the front desk and spoke with a woman named Miccah (I hope I'm spelling that right). She was so calm and reassuring. She told me there were 12 underground parking spaces available, so I felt a little better. I drove down there... and there were only two spots left -- both for electric vehicles. And the elevator? Not working. Now I'm underground, no reception, no parking, no elevator, and a 9‑year‑old with me. I drove back up and called Miccah again like, "Girl, just cancel this. I can't do this. I've been circling this place for 40 minutes." And then -- the turning point. She said, "My manager is walking outside right now. He's going to move his car so you can have his parking space." When I tell you Alexander came outside and did EXACTLY that... that man was a blessing. He moved his own car so I could park safely and get my daughter to her sleepover. That is customer service times 1,000. When I checked in, I told him I felt like I was about to pass out. He said, "Ms. Page, don't pass out, don't pass out -- do you need a Coke?" And he actually brought me one. The kindness, the attentiveness, the humanity -- it meant everything after the ordeal I'd just been through. Because of Miccah and Alexander, what started as a nightmare turned into a stay I will never forget. Hilton, keep them. Celebrate them. Promote them. They are the reason I didn't break down in that parking lot. But Hilton... please fix that parking situation. It was truly ridiculous. And to the ladies of Alpha Kappa Alpha Sorority, Incorporated -- the absolutely BEST sorority ever -- congratulations on your ceremonies. Y'all looked beautiful, and I love that the hotel rolled out the pink-and-green carpet for you. I just wish the parking deck had rolled out a little grace for the rest of us too. Thank you to Miccah and Alexander for rescuing my night and making my daughter's first sleepover a success.

An Exceptional Hotel Experience…read more This hotel delivers everything you want in a stay comfortable, well-appointed rooms with excellent amenities, a cozy restaurant and bar, and a wonderful patio. Its location near the Arts District's top restaurants and attractions makes exploring easy. Thoughtful details and genuine hospitality make this a five-star experience. I would gladly stay here again!

I stayed here for a business trip & while I genuinely appreciate the hotel's efforts to accommodate…read moreme, ultimately this property was not for me & I wouldn't stay here again. For me, luxury is autonomy, and I think it's difficult to provide a luxury experience to a guest unless you understand what they consider "luxury". Personally, I prefer things to be handled in a way that allows me to have what I need without having to ask, wait, or rely on someone else for something I could easily (& quickly) do myself. Unfortunately, too much of the service here felt like "service for the sake of service" rather than service tailored to what I actually needed. There were definitely things I enjoyed. I appreciated the welcome bottle of water & glass of wine, particularly in 105° heat. I loved the bright, modern design, art-focused atmosphere, rooftop pool, in-room books & magazines, handheld shower wand, foot-washing bar, makeup mirror, makeup cloths, makeup remover wipes & abundance of bathroom hooks. There are beautiful amenities here, and there are genuinely caring employees. My room experience, however, had too many shortcomings. My original King room was smaller than expected, with limited usable surfaces & no luggage rack. There was a handheld steamer but no iron/ironing board or convenient place to hang clothing while steaming. The TVs were glitchy & Chromecast repeatedly disconnected. There was no actual refrigerator or microwave, only a beverage chiller stocked with soda and energy drinks, which I didn't consume. It took more than 4 hours & multiple calls to Guest Services to receive a refrigerator & microwave. Even ice has to be requested. For someone who values autonomy, having to call & wait for basic conveniences is not luxury. Noise was another major issue. The heavy doors slam loudly enough to shake the room, hallway conversations are clearly audible, & I could hear the guest above me pacing. This was frustrating because I specifically requested a top-floor corner room due to a medical condition that makes me sensitive to noise. Plus while traveling for work, these disturbances were incredibly disruptive to my sleep. I do want to give credit where it is due. On my 2nd day, Front Desk Manager Stacy asked how my stay was going. When I explained the noise issues, she was empathetic & found a top-floor corner suite that was available. The suite was substantially more spacious & considerably quieter, and the upgrade genuinely changed the rest of my stay. I'm incredibly grateful for Stacy's kindness & willingness to actually solve the problem. The engineering staff were fantastic in bringing and moving my microwave and refrigerator from my original room to my suite. Carlos also went out of his way to provide excellent service, from delivering my Amazon packages to offering helpful recommendations of things to do. Unfortunately, even in the suite, I noticed housekeeping issues: smeared handprints on windows, large streaks across the dressing mirror & conspicuous stains on mattress covers. There were also a few noise issues although they weren't nearly as bad. I could still hear the occasional door slamming, but also loud, muffled conversations through the air vents from the neighboring suite. The pool area had issues too. Discarded food sat on a nearby lounger for hours, smelled foul & was covered with ants. I shouldn't have had to enjoy my $40 parmesan truffle fries & French 75 next to someone's funky food waste. The employee who delivered my food also saw the trash but didn't dispose of it. The pool itself also needed cleaning, with visible oil & grime buildup on the walls, stairs & bottom. Dedicated pool attendants or regular 30-60 minute housekeeping checks would help. The metal-wire loungers were unbelievably uncomfortable & desperately need cushions. The valet experience was particularly frustrating. I experienced numerous issues surrounding professionalism, attention to detail & even safety that had to be reported to hotel management, but I appreciate them taking my concerns seriously and addressing them promptly. Finally, getting change was unnecessarily difficult. I had to visit 3 different places in the hotel before finding some, and one front-desk employee started to suggest I walk several blocks to 7-Eleven in 105° heat before stopping herself. With so many staff providing service who deserve to be tipped, the hotel should make cash & change more accessible. Fortunately, the restaurant was able to help. I'm grateful to the employees that genuinely tried to make my stay better. Unfortunately there were just too many operational, cleanliness & noise issues for me to consider this a 5-star experience.