No idea why this place has so many mediocre reviews. We very much enjoyed our say here last…read moreweekend. The pool is very nice, the rooms were clean. They even put on a movie played off a projector on the side of the wall the hotel one night. We would stay here again if in the area, plus plenty of places to eat in the area within walking distance.

This was my first time getting a day pass using resort pass and I am glad I chose this location…read more The hotel is absolutely beautiful. It sits right on the lake and you have a good view of everything. The pool was amazing. Since it was so hot outside, being in the pool felt so nice. It's a big pool with plenty of space and lounge chairs. There is an outside bar that closes around 8pm and a bar inside that closes at 12am. The pool closes at 10pm. Overall, I would highly recommend. 10

A relatively new property that is immediately adjacent to Lake Ray Hubbard on the Rockwall side…read more Easy access to Highway 30 and close to a variety of restaurants and bars. The decor is sharp and clean. Very little wear and tear. Staff is friendly. Rooms are all suites and are good looking. Beds are comfortable. The only thing that was a little off in our room is that when the A/C started up, it literally sounded like a jet engine whirling up. I slept okay with the noise, my daughter not so much. Pool is nice but not overly large and there are a couple separate sitting area's vicinity of the pool. One had a pergola over it and the other had a fire pit. There is also a event/conference center located within the hotel. Bar is fair sized and was busy in the evenings. Fitness Center has several treadmills and some free weights. Not a lot, but you can get a work out in. Hot breakfast is included. First day it was pretty good, second day, they ran out of food and brought out breakfast sandwiches that had been frozen, the issue was when they were reheated, the inside sausage patty was still partially frozen. You scan even make your own waffles, however, on the 2nd day, one of the waffle makers stopped working. Long lines and you couldn't get a waffle. Both were disappointing and a bit of a swing and miss. Parking is complimentary. Except for the breakfast issue and the jet engine for an air conditioning, it was a very nice stay.

The beds were hard. So hard my back is still hurting after getting home on my own bed…read more And then the bathroom...there was no soap in the bathroom, there was poop on the wall next to the toilet paper, the toilet paper holder was held onto the wall with expanding foam, there was paint missing from the bathroom door entrance, missing caulk, torn carpet on the wall( and there was carpet on the wall..........???). They decided to close in the plumbing under the sink and just screwed a piece of mdf that they painted to kind of match the vanity. I forgot to take a photo of that. Then at night, there was some loud bass sound that started each morning around 4 and kept going until 9. He phone message started blinking red but there was no message and no way to stop it. When the ac kicked on, it was loud and very strong. Of course, it was meant to cool the entire room so I get that it had to be strong. But it still sounded like a jet engine warming up. The staff was good, but for the price and location it left a lot to be desired. If you are going to say you are by the lake, it would be nice if you could see the lake from more than one room on the top floor.

I was in Rockwall for business and was set up at the Tru after a terrible situation at an Airbnb. I…read morecan say it was one of the best hotel stays I've ever experienced, everyone at the front desk was helpful and accommodating. Even when I needed to switch rooms there was no hustle, the amenities were great, especially the pool and free breakfast! 10/10 would recommend anyone visiting rockwall stay here!

We stayed here for a week and had a really great experience! The overall vibe of Tru hotels is one…read moreof my favorite parts. It feels modern, simple, and still cozy enough to truly relax. The staff were all very friendly and helpful, and a big thank you to the front desk for giving us a discount for our longer stay. That was such a blessing to us. Housekeeping did a great job refreshing the room every other day, and everything stayed nice and clean. There's a good variety of snacks and drinks in the lobby, and the breakfast each morning had plenty of options. We also felt very safe in the area, which made the stay even more comfortable. The only thing to keep in mind is that there isn't much storage space for personal items, but overall it didn't take away from our experience. We really enjoyed our stay and would definitely come back!

This was the absolute worst hotel I have stayed in and I don't know how long the room they gave us…read morewas for handicap and it was smelt so bad. We had to leave the window open all night. It made me sick to my stomach. I totally do not recommend this hotel and I would not recommend it to anyone.

I stayed at the Best Western Plus Rockwall Inn & Suites Jan 28-29 due to bad weather forcing me to…read moreget a room for the night instead of driving home. Kevin at the front desk went above and beyond to help me as I didn't have anything with me. He was able to locate a phone charger for me to use overnight. The hotel was clean, well organized, room was comfortable. Breakfast the next morning was great with several things to choose from and the best coffee. I asked if I could get an extention on checkout as Rockwall was still under a Flash Flood Warning. Was told it wouldn't be a problem. Highly recommend this property.

Loved our 3-night stay at Hyatt Place in Rockwell, TX. This modern hotel must be relatively new…read more Our king room included a nice-sized sectional, large wall-mounted tv, wood plank floors, and an adequate bathroom with a very nice glassed-in shower. I get a little picky about dirty bathroom corners or moldy shower tiles, so I appreciate how clean our bathroom was. Common areas like the elevators were clean as well. This Hyatt Place has an exceptional breakfast! Oh my goodness! While trying to respect protocols in place for Their establishment, they pulled off an amazing breakfast each day, which were packaged to be come-and-go, but the common area to eat could be used as well. Today's hash served with sausage links and scrambled eggs was yummy. They even prepared a homemade salsa to top it off. I always felt like Every breakfast was specially prepared just for me!! Lastly, but probably most importantly, the staff made us feel right at home, and were kind and generous and helpful.

I have called this hotel several times requesting a manager to call me back regarding unauthorized…read morecharges of over $300 on my account. I never made a reservation under my name, never stayed at this hotel, and never signed any documents authorizing these charges. Despite multiple attempts to resolve the issue, nobody has been willing to help or provide answers. The lack of customer service and accountability has been extremely frustrating. Instead of helping resolve a serious billing issue, I was treated poorly and ignored. Based on my experience, I would strongly caution others before staying here.

Roman was our absolute savior!…read more We arrived on Christmas Eve after a nightmare of an experience at another hotel. We had been searching for a place all night (the irony of which was not lost on us, given the day of the year), and honestly did not expect to find any vacancies at 11:30 at night. Roman was understanding and extremely helpful. He definitely earned our business again in the future! Thank you Roman!!!

This place went beyond my expectations. Beautiful hotel inside and out. All employees were very…read morenice and willing to help with anything. The rooms were big, smelled great and fresh sheets. Breakfast was amazing, they had eggs, sausages, potatoes, cereal, muffins, bagels, waffles, yogurts, fruits. Juices, coffee, hot tea. This place had an inside swimming pool and jetted hot tub. I enjoyed that very much. I will be using this hotel again when I travel back to Rockwall. A lot of walkable restaurants nearby.

The positive - friendly staff. Went out of way to make us feel welcome…read more The negatives - carpet everywhere is stained and dirty. Hallways look like tbey havent been steam cleaned in years. It smells like they throw a deodorizer on it to cover up smells. After staying in our toom for one night my feet were black. Disgusting! Then I started paying attention - We stayed three nights and I nevef heard a vacuum running once in hotel. We were around Sunday morning when most people checkout. never heard it once. AC in bedroom leaked really bad. By the time we left our carpet was soaked. Sad - this place needs better management of facilities and cleaning staff.

Good hotel, "I had a wonderful stay at this hotel. The cleanliness of the rooms was outstanding --…read moreeverything was spotless, fresh, and very well organized. It really made me feel comfortable and relaxed during my stay. The staff was also friendly and attentive. I would definitely recommend this hotel to anyone looking for a clean and comfortable place to stay."

Long time tenant/best Gen Mgr Kim…read more A few months ago I had a very negative Reivew that I did not share on most Review channels like Trip advisor or Yelp. It was such a challenge to me...I took it bit further to whom I believe is the Regional Manager for several locations including this one.  It was situations that I would not want to list to deter anyone from staying here and now the majority of my complaints have been fixed or corrected. I wanted to give a SPECIAL recognition to Kim (GM) and the Front desk staff and even the cleaning staff.  As a knowledgeable person in this business...I understand that some tenants..including myself can complain about BUILDING issues and even system issues that may be beyond the control of the Front desk staff and even the GM. Most times the tenants do not understand that and expect the most from the onsite staff.  After living here 3 years.. I can assure you there are limits to what can be done in certain situations and that is unfortunate. When these situations are escalated to the Regional or Operation Managers or even owner of the Franchises...sometimes things take time to get taken care of.  As Tenants...we are unaware of the protocol. We just complain.  However, I have personally experience situations of witnessing Kim (current GM) go out if her way to come up with a solution to any issue given what is in her control to do. I have seen and heard tenants become verbally abusive to the point of becoming close to physical with her and other staff members and that is terrible! My situation was very bad for ME. I do not care to share my personal life here but what I was experiencing was traumatizing to me and in MY opinion put allot if not the whole building in danger...yet again...this was beyond the control of the onsite staff and I knew that from direct communication from the previous GM, Decinda.  That is why I took my concerns to the RM David Jensen.  Kim saw me at a very vulnerable and emotional state and I did share my previous experience with her as to why I was in such fear of what was hapoening here. Kim showed extreme HUMAN compassion to my concerns. The GM hat was off and she helped me as a human being and did all she could to help me feel safe and assure me that things were going to be ok. I understand some may have had different issues. Yes.. The building can be smelly. Yes people are doing things shouldnt, certain individuals can be a nuisance and unruly, loud and obnoxious! But who can really control that? What one person can run to EVERY person who does these things AND has to manage, the staff and take care of new guest and assure them a great experience? I set myself to a high stand in my career and I couldn't do all if that without help from those when needed to make my work more efficient.  My review is to bring awareness to anyone who may have a negative experience and put it on the staff. The staff is NOT fully responsible for the majority of what happens here. I give it 5 stars because I'm treated like one!

First room was very loud with freeway noise and had a musty smell. I moved further away from the…read morestreet side and it was better. Lots of babies screaming and "smoking" smells. Breakfast was not the best.

I was looking for a place to crash after 14 hours of driving. Comfort Suites near Rowlett came up…read moreon my search. There was ample, free parking as I pulled in with a Mexican restaurant just across the parking lot. I knew where dinner was going to be. One less question for the clerk plus I was starving. The night clerk was professional, polite and helpful. The amenities are the same as with all Comfort Suites with free wifi, free breakfast buffet, a fitness center and a seasonal outdoor pool. My room was a nice size with a king bed on the first floor. The room was a comfortable, cool temperature plus extremely clean. The room has a microwave, fridge, coffee maker, flat screen TV and USB ports plus extra pillows. I slept very well and there was very little hall noise for being on the first floor. I prefer the first floor so I can run down for coffee as soon as I wake up. The breakfast buffet had scrambled eggs, bacon, potatoes, fresh fruits, hard boiled eggs, yogurts, bagels, toast, muffins, oatmeal, cereal and make your own waffles. Juices, coffee and milk were also offered. I prefer to have breakfast before getting back on the road. It's less stressful not searching for a decent restaurant close by. I can choose when I prefer to eat between 6 a.m. - 9 a.m. and not have to leave the hotel. If I travel this way again, I'd have no problem staying here again.

I like this location! The manager is a wonderful person and I find the rooms very nice…read moreaccommodations; clean and very friendly staff. Thank you for all you do!