Excellent service. Have used them several times now for our wood / oil furnace. Special shout out…read morefor Scott, who is very knowledgeable and personable. Many thanks!

I purchased a home last winter and this spring my a/c wouldn't turn on. I have a home warranty and…read moreAerotek was the service provider I chose to do the work. My home warranty company was terrible to deal with from the beginning with saying we would hear back on the status in 48 hours and then taking over a week to respond so we could move forward to saying they would ship the equipment out right away so we could have the install done a week later and when we followed up the equipment hadn't been shipped 4 days later. Liz did an amazing job keeping me informed and together we stayed in contact with the warranty company to ensure this got resolved. Jolene has been a huge help as well with scheduling the install as well as the guys that have been out to the house to do the work. All in all these guys know how to get the job done, and by the way if I hadn't used the warranty company Aerotek's price on their equipment was $800 less than the same equipment from another local company. These guys run an honest business and would rather have happy repeat business than overcharge on one call. Thanks again guys!

Sean is awesome. Very knowledgeable and professional. Great guy to work with. Great to know he's…read morein the area. Doesn't appear to be any other dependable plumbers in Polk County. Highly recommended. Thank you​

Super plumber. Couldn't ask for better service. If you need a plumber in Polk county, you can't do…read morebetter. Sean is a super guy. Very knowledgeable. Very quick. Works really hard. Everything you expect.

I called Dave with a problem with the furnace and he solved it over the phone. Awesome man thank…read moreyou for your patience and advice.

Excellent customer service! One of the first coldest nights, Called him around dinner time left a…read moremessage and he called right back. Dave came out within the hour and took care of our furnace. luckily he had the part! Thank you Dave. Highly recommend !

We were very pleased with the purchase and installation of our furnace and air conditioner. They…read morewere very professional, on time, very pleasant, polite and very patient. The work was neat and well done. Cleaned up after themselves, Made sure we understood everything. Very knowledgeable. Great job.

I am writing to share my experience with Neighborhood Heating, Cooling, and Electrical regarding…read moretwo equipment installations. First Project (Air Exchanger): Ten months ago, I hired them to install a new air exchanger. During the installation, I noticed a code flashing on the unit's display screen and asked the technician about it. I was told it was not important and that the system was ready. After two days of using the air exchanger, the unit was clearly not operating correctly. I read the manual and discovered the flashing code was critical for proper setup. I adjusted the settings myself to get the unit working right. Second Project (Heat Pump, Blower, & Thermostat): Giving them the benefit of the doubt, I later hired them to install a new heat pump, air blower, and thermostat. Once again, the installers did not verify the system's proper operation. By the next day, it was clear the ac unit was not cooling properly because it could not maintain the thermostat setpoint of 80 degrees. Later service visits determined the air blower was left only outputting 750 CFMs and the refrigerant was undercharged. After five follow-up visits that took place over the next month, the refrigerant level and air blower issues were corrected. Additional Issues: During one of the follow-up service calls, a technician switched two drain pumps to improve drainage on another of our HVAC units. However, they accidentally connected an input tube to an output port. This resulted in water being pumped directly into my boiler's exhaust pipe, a problem I discovered late at night and corrected myself. The technician had left the property without checking if the equipment was operating correctly. Summary: My primary concern with this company is a consistent pattern of technicians leaving jobs without testing or verifying that the equipment functions properly. I expected better quality control and thoroughness for professional HVAC installations.

My hot water heater started leaking at the worse time. I work at home and it was the busiest time…read moreof the year for me. Called in the morning and they were here in the afternoon with a new water heater. Is was installed in a couple hours and they made sure the utility room was tidy when they left. They were very responsive and checked in a few times before arriving. I will now use them for all my plumbing and heating jobs.

Came to check out possible water leak Looked at water…read moreheater took a picture And nothing else It took my handyman to come to ID where the leak from coming from A line on the water softner. He fixed in 15. Minutes . This week, over a month later I get a bill from Countyside for really not doing a thing for $146. Something they ne er said they would charge up front for looking at. When I do need a new water heater I will buy somewhere else !

We were experiencing very poor air quality in the home, which felt stuffy and heavy. We had to…read moreconstantly replace air filters and frequently encountered dust on items. We looked around and read many reviews. We decided to contact Twin Cities Furnace Cleaning. They did not answer the phone right away but I received a call very quickly. I explained the situation and how we have some allergies, and they took the time to listen and go over all the details. They then recommended Steve who is the go-to guy when it comes to allergies as well as other things related. We set up an appointment with Steve, and Steve arrived early. He set up his equipment and was very mindful about making a mess as well as getting things dirty and wet. He took his time to explain as well as show me what was going on and answer all my questions. Because of allergies Steve took his time and made sure each vent was cleaned as best as possible. The things I saw in the ductwork were scary, which had built up over the years of this property. After he was done, we swapped the air filter and within 20 minutes of running, I could smell the difference in the air. The air felt lighter and did not have a heavy feel. Also, my air purifiers were not reading off the charts anymore. Steve did a fantastic job and I would highly recommend him as well as Twin Cities Furnace Cleaning. I ended up getting their Ultimate cleaning or whatever the highest one was, and compared to other places, it was cheap. The price you pay for what you get is a bargain. It ended up being $541.00 with tax and worth every penny.

BEWARE: Independent contractors are used by this company who carry their own insurance. I had an…read moreunfortunate situation where a furnace drain hose was bumped out of place by one of this company's independent contractors causing a leak in my ceiling weeks before my house was to close to a new owner. My claim was declined. The insurance company required unrealistic things like a photo of the space prior to incident showing the hose in place. Who takes pictures of their furnace? This resulted in a costly last-minute repair to my ceiling. Essentially this means that you are at the mercy of a potential crappy insurance policy carried by the contractor and that the owner takes no personal responsibility for potential damage.

The capacitor on my central air unit went south and Nick Smith from Aire Serv stopped fixing his…read moredinner and showed up in 30 minutes, had the part and got the A/C going again. Awesome technician and service!

Great prompt service. Joe S responded the following day after a service call and replaced our…read moreleaking expansion tank. Very friendly, knowledgeable and wonderful customer service. I recommend Joe!