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    Neighborhood Plumbing, Heating, Air Conditioning and Electrical - Working on a full panel replacement.

    Neighborhood Plumbing, Heating, Air Conditioning and Electrical

    (13 reviews)

    I am writing to share my experience with Neighborhood Heating, Cooling, and Electrical regarding…read moretwo equipment installations. First Project (Air Exchanger): Ten months ago, I hired them to install a new air exchanger. During the installation, I noticed a code flashing on the unit's display screen and asked the technician about it. I was told it was not important and that the system was ready. After two days of using the air exchanger, the unit was clearly not operating correctly. I read the manual and discovered the flashing code was critical for proper setup. I adjusted the settings myself to get the unit working right. Second Project (Heat Pump, Blower, & Thermostat): Giving them the benefit of the doubt, I later hired them to install a new heat pump, air blower, and thermostat. Once again, the installers did not verify the system's proper operation. By the next day, it was clear the ac unit was not cooling properly because it could not maintain the thermostat setpoint of 80 degrees. Later service visits determined the air blower was left only outputting 750 CFMs and the refrigerant was undercharged. After five follow-up visits that took place over the next month, the refrigerant level and air blower issues were corrected. Additional Issues: During one of the follow-up service calls, a technician switched two drain pumps to improve drainage on another of our HVAC units. However, they accidentally connected an input tube to an output port. This resulted in water being pumped directly into my boiler's exhaust pipe, a problem I discovered late at night and corrected myself. The technician had left the property without checking if the equipment was operating correctly. Summary: My primary concern with this company is a consistent pattern of technicians leaving jobs without testing or verifying that the equipment functions properly. I expected better quality control and thoroughness for professional HVAC installations.

    Bought a new furnace for thousands of dollars. When getting estimates, the person was very nice and…read morewhen asked if it would be compatible with my current AC unit, they said yes we will do that. Fast forward to May (80+ degrees) and my AC unit is not connected. Contacted them and they said depending on the day it would be $99 or $199 service charge! Customer service was wonderful during the estimate process but that didn't last. Do not recommend.

    Twin Cities Furnace Cleaning

    Twin Cities Furnace Cleaning

    (34 reviews)

    We were experiencing very poor air quality in the home, which felt stuffy and heavy. We had to…read moreconstantly replace air filters and frequently encountered dust on items. We looked around and read many reviews. We decided to contact Twin Cities Furnace Cleaning. They did not answer the phone right away but I received a call very quickly. I explained the situation and how we have some allergies, and they took the time to listen and go over all the details. They then recommended Steve who is the go-to guy when it comes to allergies as well as other things related. We set up an appointment with Steve, and Steve arrived early. He set up his equipment and was very mindful about making a mess as well as getting things dirty and wet. He took his time to explain as well as show me what was going on and answer all my questions. Because of allergies Steve took his time and made sure each vent was cleaned as best as possible. The things I saw in the ductwork were scary, which had built up over the years of this property. After he was done, we swapped the air filter and within 20 minutes of running, I could smell the difference in the air. The air felt lighter and did not have a heavy feel. Also, my air purifiers were not reading off the charts anymore. Steve did a fantastic job and I would highly recommend him as well as Twin Cities Furnace Cleaning. I ended up getting their Ultimate cleaning or whatever the highest one was, and compared to other places, it was cheap. The price you pay for what you get is a bargain. It ended up being $541.00 with tax and worth every penny.

    BEWARE: Independent contractors are used by this company who carry their own insurance. I had an…read moreunfortunate situation where a furnace drain hose was bumped out of place by one of this company's independent contractors causing a leak in my ceiling weeks before my house was to close to a new owner. My claim was declined. The insurance company required unrealistic things like a photo of the space prior to incident showing the hose in place. Who takes pictures of their furnace? This resulted in a costly last-minute repair to my ceiling. Essentially this means that you are at the mercy of a potential crappy insurance policy carried by the contractor and that the owner takes no personal responsibility for potential damage.

    Aerotek HVAC - hvac - Updated October 2026

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