We called Rock Valley for an estimate to replace mom's furnace. They were on time, actually did…read moresome troubleshooting, and got the response to us. It included best, better, and good options. Highly recommend.

My furnace died while I was away...i had issues getting back but started calling . Its late Nov…read more My furnace is dead. its gonna get cold! multiple places tell me....two weeks out, sorry. We are booked. I call Rock Valley. They tell me- "Two days and we can loan you some heaters to make life bearable in the meantime." No one else even offered the electric heater band-aid. above and beyond.

Dylan was here a few weeks ago for our semi-annual furnace check-up. I asked him about a…read morequestionable part, which was noticed on the prior visit. He found that it was not safe and needed to be replaced. With the age of the furnace, we decided to replace it as well. He called the office and Dave (sales) was here within a couple of hours. Dave did the paperwork and had a date for our new furnace and A/C. Trent and AJ were here a few days later to do the installation. I can't say enough good things about my experience. When you have a great team on your side, you can sleep better :-). Thank you so much for the ladies in the office who remind me when an inspection is due. I must say everyone from 24 Hour Home Comfort Services has been a great pleasure to work with for close to 20 years!!

Ok so this will seem bad at first but stay with me. At a different house I got a furnace from them,…read moreduring a winter I had issues with it keeping heat up. I called them to come and they ignored me so I swore them off. I wanted some one else but i gave them a chance when I found out it was them. The tech did a very good job and saved me a few hundred dollars. So my advice is be aware. Their customer service is strange. It's great but can suck

Apparently this is known by other plumbers, but Cardinal charges a lot more than common rates…read more I was quoted $9,000 for a new off-brand air conditioner! And the sales person was expecting I would sign the contract on the spot - I didn't. I was then quoted $4,500 for a new water heater. A local plumber charged me $2,600 for the exact same water heater. Cardinal was charging 69% more. Be sure to shop around before signing anything.

They were very quick to respond. I ended up going with a smaller contractor that was 30% cheaper…read more A little high pressure for their sale too.

Called them three different times to request different services; furnace tune up and inspection,…read moreair conditioner tune up and inspection, and a thermostat replacement. This was over the course of 18 months. Left numerous messages each time.No one ever called back. So, based on his total unreliability, I would advise people to look elsewhere for HVAC service.

With the subzero temps this past week, having our furnace quit working last Sunday could have been…read morea stressful situation. We called Dan McCue and he gave us options to try on our own. Our unit needed more investigation and Dan was out promptly for a service call. The 15 yr old unit needed parts and repair and Dan clearly presented our options. We decided to go with a new unit and he had it installed within 24 hrs of making the call! WOW!! Grateful for all he did to resolve the issue. Thank you Dan and install team, for your caring, professional and exceptional service!

Once again, Judd came to the rescue. His knowledge of our furnace allowed him to correct the…read moreproblem and explain why the problem occurred. This is why we repeatedly ask that he be dispatched for us, as he is honest as the day is long, personable as the family friend that he is and knowledgeable as they come. We want him to be as happy as we are, so whatever he needs, by all means, GIVE IT TO HIM!!!! Thanks again many times over!, jack and Sue.

We needed to replace our furnace, and Ray was referred to us, by a mutual friend. We are so happy…read morewe went with him!! Ray came out on a Monday, to see what we needed, had the estimate by Tuesday, parts ordered and available by Wednesday, and install on Thursday!! We couldn't be happier with how timely this went down, the great installers that came out, and it didn't cost us a small fortune!!! Thank you, Ray and Team, for a great job...you will be highly recommended to our friends and family.

We operate a short term rental home and our furnace went down on a Saturday night which was also…read morepart of a holiday weekend. I had not used Westenn before and wondered if any emergency service repair companies would be answering during the holidays. My call was promptly answered and a service person was on his way. He even had the part we needed on the truck. We were up and running within an hour. Our property manager also commented that it was the fastest response she had ever seen. Westenn will be our new service provider and I can't thank them enough for the great after hours service and especially during a holiday weekend. Last but not least, the pricing was fantastic and so fair especially because it was a holiday weekend!