Dylan was here a few weeks ago for our semi-annual furnace check-up. I asked him about a questionable part, which was noticed on the prior visit. He found that it was not safe and needed to be replaced. With the age of the furnace, we decided to replace it as well. He called the office and Dave (sales) was here within a couple of hours. Dave did the paperwork and had a date for our new furnace and A/C. Trent and AJ were here a few days later to do the installation. I can't say enough good things about my experience. When you have a great team on your side, you can sleep better :-). Thank you so much for the ladies in the office who remind me when an inspection is due. I must say everyone from 24 Hour Home Comfort Services has been a great pleasure to work with for close to 20 years!! read more

Ok so this will seem bad at first but stay with me. At a different house I got a furnace from them, during a winter I had issues with it keeping heat up. I called them to come and they ignored me so I swore them off. I wanted some one else but i gave them a chance when I found out it was them. The tech did a very good job and saved me a few hundred dollars. So my advice is be aware. Their customer service is strange. It's great but can suck read more

We have had this company for years. Now that it's 9:30pm and 35° out, we've had a power outage that messed up our furnace & when I called to ask for even troubleshooting assistance, they claimed they were unable to even let a technician troubleshoot over the phone because we "are in IL." It will be 27° by morning when they will "be able" to call us back. 24 hour comfort services needs a new name. read more

I hate leaving bad reviews. Ive been a customer for a few years. These people are great. I dont know if corona changed their ethics like it did everyone else, but ive tried calling them a few times to get them over, all they say is some one will call to make an appointment. Well someone did. While i was at work. I told them the exact time to call and they cant seem to follow that. Thankfully my unit does work but i have to manually trip the sensor to get it to kick on. Not something i care to do in the winter... read more

Called in an emergency, our house was dropping temp fast and we were worried about the pipes. When we received a return call the first thing the technician said was, "well I am not coming tonight I did too much driving today, call in the morning if you are still having issues." read more

SCAMMERS!!! DO NOT Recommend!!! Completely ripped my 80 yr old mother off!! I wish I could share the pictures! Furnace was cycling. The untrustworthy employee said the furnace was filthy which it was and needed to be cleaned. He did absolutely NO cleaning! He left PILES of filth in there.this is where the pictures would come in, UNBELIEVABLE!! He did nothing but wipe off the sensor and put the cover back on!! I have never felt with such a horrible company I'm all my life. He was here 10 min did no cleaning I have the pictures and charged my mother $$245.00. $95 to say the sensor was dirty and $151.oo to wipe off not replace the old sensor!! In my opinion they are thieves. He lied and left a mess, I had to take the vacume and suck it all out for my mother myself. Don't get scammed like us!!! Beware!! I really wish I could post all these pictures of a job he said he did but truly did NOTHING but RIP her off. Very sad and pathetic company. read more

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I have 24 Hour come in and check my furnace and air conditioning yearly. They have a very good club I joined so they call me to make the appointment. I have had to have the blower replaced twice at no cost to me. They replaced my furnace 4 years ago when I was in Florida; sister was home; on a Super Bowl Sunday. I have an older home and during the very freezing Polar Vortex we just went thru I slept well knowing my furnace would run. They have been here thru some trying times for me and even figured out that the reason the old furnace didn't work well was an electrically issue and I needed to address it right away before I had a fire. Now who else would take the time to trace it back to where the problem was. I owe them a HUGE thank you because at the time I was taking care of my elderly Father who had health issues too. I LOVE this company! read more

Very professional and courteous. The installers went above and beyond. They wore shoe coverings when entering my house. While doing the project they covered my floors with plastic to protect carpet. They were extremely professional and friendly throughout the process. I am glad I chose 24 hour to replace my ac unit. read more

We hired 24 HR to clean our ducts, this was the first service that we had purchased from this company and based on the expectation built up by the salesperson, we were hoping for the best. The employee from 24hr made the appointment on time and proceeded to haul in his equipment and start the cleaning process for our ducts. I had to leave to tend to a work emergency, so my daughter sat in the house until the employee left. Here is a list of issues with the first visit: 1. The employee could not match the screws to the vent covers, so if it was brown, white screws were used, and in one instance, he could not find the original screw, so he took a large nail and a machine screw and pushed them into the sheet rock to keep a return vent on. 2. They left little piles of dust all over the house. 3. They scratched the paint off walls. 4. They forgot to clean half the ducts in the house. So, after having looked at the entire job, I requested that 24 HR send someone out to make things right, after all, they have a satisfaction guarantee. 24 HR sent out a manager to look over the work, and agreed that the job was poorly done and that it would be redone. 24 HR sent out the same guy to fix his issues with the first service call, here is a list of issues with the second visit: 1. Did not do the entire house again, ended up blowing dust from one section of ductwork to another. 2. Cut more holes in the ductwork, but did not plug them. 3. Left more piles of dirt in all over the back of the basement. 4. Blew debris into the furnace (I had it cleaned out before winter thank goodness). All in all, their cleaning service is some of the worst work I have seen done in some time, there is no pride or craftsmanship in this service, so I will never use any of the other services they offer. read more

I have had this company for years. Today I received my bill and had a question on it. I tried all the phone numbers listed and they all came back, Not In Service. If I needed service, there is no way I would be able to contact them. Are they still in business or not? Needless to say I will not be sending them money!! read more

For the second year in a row they came out to do yearly maintenance and screwed it up. Our furnace was working fine before they showed up and now we have no heat. The same thing happened last year. After they fix their current screwup I'll never use them again. read more

My furnace stopped working and I called 24 hour comfort services, they were very nice and promptly made an appointment for someone to check my furnace. The person that came to check was Wes, he was very friendly, very professional, explained what was wrong with the furnace and promptly fixed it for a very good price, he also changed my thermostat at my request to one that was much better suited for my use. Everything went so well, I was very happy with this service and will definitely be having them back for any heating / cooling problems in the future. Thanks Wes, GREAT JOB! read more