Let me start by saying this was the first time I've ever had to arrange funeral services for someone. My mom had stated she wanted to be cremated, but we hadn't gotten around to choosing a place yet before she passed. When I called it was not during business hours so a dispatcher took down my information and said someone should be in contact with me in the next 45 minutes. I was calling to get a price quote. Since my mom didn't want anything fancy or a service (all she wanted was for the family to get together and enjoy a meal) my family and I just wanted the basics.
When someone called back they were already on their way to pick her up. Believing that I was clear to the other person on the phone that I wanted a price quote this took me by surprise. Are you even allowed to say no at that point? Rather than cause trouble I just went with it.
Later that day ***** contacted me to let me know that they picked up my mother and what type of cremation services were available. She was very professional and all business. Not an ounce of humanity during the phone call. We set up a meeting for later that afternoon to fill out paperwork.
When my brother and I met with ***** in the office. She again was all business. It would of been nice to hear someone anyone at this point to have offered some condolences. Most of the paperwork was finished except one form that my other siblings that live out of state needed to sign. My brother and I left and thanked her for her time.
Later that afternoon I received two phone calls to clarify some details. One of which was my siblings names from out of state. Because at least 3 out of four children needed to sign (two are out of state), she asked me who was the fourth child. I was shocked that she really couldn't remember that my brother was with me and had already signed the paper. Really?
Overall, everything was handled correctly and we received my mom's ashes and death certificate within the allotted time. So, four stars for cost, three for the timeliness, and one to two stars for no compassion. I know that they may see this all the time, but at least act like you have some sort of sympathy. read more