Sunrise Appliance provided excellent service for me! My agent "Chuck" understood the assignment! I needed a refrigerator ASAP! Mine died and I have medication that requires refrigeration. My refrigerator was delivered the day after purchase! I couldn't have been more pleased! I also purchased a new micro-wave and an additional refrigerator for the garage! Chuck made the entire transaction seamless! My technician "Mike" and the delivery guys were excellent!!! I appreciate the customer service and care they all showed me! Will definitely use Sunrise Appliance again for all my appliance needs! Karen J read more

After about eight months due to supply chain issues, we finally received our Café kitchen appliances, which are just beautiful. We'll worth the wait. We worked with Madison Clark, who was so patient with us and extremely knowledgeable. She really knows her stuff. The installers were on time, very polite and knowledgeable. We decided on Café for their reliability and color choices. Most appliance manufacturers are really missing sales due to offering the standard stainless steel look. I would highly recommend Sunrise Appliance Center. read more

Sunrise Appliance - Appliances & Repair Near Me - Hickory, North Carolina

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My family purchased a refrigerator in November 2021. As of June 2022, was told due to color, having trouble getting product. On July 28, ask to be refunded. They would write a check and mail within 2 weeks. Called today Sept 7, and still have no check. By my math, that over 6 weeks but apparently they don't know the difference between a 2 and a 6. Constantly state that the person who writes checks is never there..... a check takes 2 minutes to complete. Extremely poor customer service and bad business. I would recommend to everyone, take your business somewhere that truly respects the customer. How something so simple can be so complicated. read more

Supply chain issues, on top of parts issues, on top of miscommunications! When our oven finally delivered (after a frustrating Thanksgiving & Christmas holidays with no oven) it worked for three months (until time for Easter dinner). This is the funny part... so we wait 1.5 weeks for the service guy's availability. He comes in the house, stands in the kitchen with the door open, has music blaring from the customer service dept to tell them what was wrong. NOW, it will take (he doesn't know) HOW long to get the part. When I questioned him on it? He walked out. He walked out. If everything goes right with your purchase, I am so happy for you! We, unfortunately, got the VERY short end of the customer service stick. And I used to teach customer service to businesses at the local college. Somebody needs to sign up! Signed, no oven still. read more

Terrible customer service by management. 2 year old Bosch cooktop that wasn't repairable after 4 service calls and multiple parts being replaced. Needed a letter to provide to Bosch on service history and stating the cooktop couldn't be repaired in order for them do an exchange of the cooktop Left multiple messages for Service Manager, Eric with no return calls. Moved on to Tom Zuppo, General Manager who would not return my calls or address the issue. They are very anxious to make sales but terrible responding to customer issues/problems. Buyer BEWARE! read more

We were looking at appliances for new construction so we need everything. Our builder sent us to Plaza Appliance and they were just ok from a helpful standpoint but the prices seemed a bit high. We went to Sunrise and saved over 7K for the same appliances as we would have purchased at Plaza. Chuck is the bomb and super helpful! These guys have been great to deal with so far and I will update review after installs are completed. read more

Sunrise Appliance - Inside - Appliances & Repair Near Me - Hickory, North Carolina

Pretty much a disappointing transaction, especially with customer service. They were happy to sell me a $4K Kitchen Aid downdraft stove and promised they could install it. Told me it would be here in 3 weeks. It took the better part of 3 months to arrive. Then I got a call on a Friday telling me the stove would be delivered the following Tuesday. At that time, I asked (Just to be sure) the sales rep to confirm that I had paid for delivery, pickup and disposal of the old stove, and installation. I was assured that I had. When the delivery guys arrived, they did not have the tools needed to install. Now a supervisor tells me that they no longer install downdraft stoves. Worst of all, no one at Sunrise will take any responsibility for the misinformation, nor have they made any effort (at least at the time of this writing) to make sure I am satisfied. I hate Lowe's and other big box stores as much as anyone else. I have dealt with them and had problems. But nothing of this magnitude. Caveat emptor. read more

Sunrise appliance has been a great company to work with. I don't understand all the negative reviews I always see on Yelp for companies. I started moving over to Google reviews because everyone on Yelp is so ungrateful and only comes onto Yelp to nag and complain. Anyways the manufacturer of my new oven wasn't perfect and they had things to fix. Sunrise took care of everything. Brand new oven with a dent on the side (not caused by sunrise as I saw the crate they took it out of and I watched them move it in. Nothing they did would have caused this. They fixed my air to fuel ration on my stove top burners, replaced a failed burner I received upon delivery and replaced the dented panel on the side. No issues at all and they were professional (2 guys on each service call) and they were careful and a joy to talk with. I would recommend them to anyone as they seem to truly care about their customers. Giving it a 4 stars as it seems I have to do a bit of follow-up on my part and I wish they would be a little more proactive on the calls. read more

Very happy with my experiences with Sunrise Appliance. We are building the home of our dreams and Chuck was extremely helpful in helping find the appliances that were the perfect fit. He let me know about promotional offers that helped us financially as well. The installation team led by Jerry was excellent. I have an eye for detail and was not happy with the alignment of my trim around the microwave. No worries! They came back and were very professional, courteous and patient. Thank you Sunrise Appliance! Look forward to shopping for our outdoor kitchen next! Also, a shout out to your excellent service department. I purchased an extended warranty with my ventless dryer and the technicians that have come out have also been professional, courteous and knowledgeable. read more

Worst appliance store I have ever had the displeasure of working with. Appliances simply don't work after they deliver them. Either installed incorrectly or parts are needed - takes 3 weeks just to get them to come out for repairs, or longer. What happened to quality checks before they leave after installation or when they leave the warehouse. Simply inexcusable customer service- horrible! Find somewhere else to buy your appliances! Frustrated and annoyed- read more

I would not recommend this place to anyone. The service department is a joke. I purchase a new washer. It broke. After weeks of them trying to fix it they replaced it. Now, this one is doing the same thing. I thing they sell seconds. DO NOT SHOP THERE!!!! read more

I purchased a Speed Queen Washer and Dryer from them. I thought I had wisely selected two appliances that would last me for quite a while. My dryer NO longer has heat in it to dry the clothes. It has been close to a month now and my dryer still has NOT been fixed even though it is still under warranty. I can NOT get an answer as to when the part to fix it will arrive or when they will be able to fix it. I have called the Service Department several times and can NOT get an answer from them, I called on a Monday and was told the Service Department is NOT there. It is unacceptable to have a customer go so long without their appliance being fixed or even going so long without an answer as to when it can be fixed! read more

Surprised they stay in business. No return call as promised. And after ordering no call to tell me the product arrived. And a real sense of disinterest on the guy who finally got the product from the back of the store. Won't buy from them again. read more

Great experience with this company's service department. Their technicians are incredibly knowledgeable and efficient. Definitely will be using them for all my future appliance needs. They also have a lovely showroom, highly recommend! read more

I give this place a 1 rating because their policy of not selling parts on Saturday is anequated. This is 2017. People work Mon-Friday typically too late to get the store and buy a part. The only time most of us have is on Saturday. This place cannot sell a part on Saturday but can sell you an appliance till 6p. This just don't make good business sense to me. read more

By far the rudest and most incompetent retail experience of my life. Customer service could not be worse. Very poor communication regarding service repair and was over 2 weeks later than estimated. Highly disappointed with this experience and would caution anyone before purchasing a new product from this store or trusting them to repair an appliance. read more

I initially went to Ferguson's in mooresville to order a cooktop to replace our broken model. We needed LP convertible. Fergusons does not install LP so they didn't not offer a walkthough/measurement service and the install/removal was up to me...I purchased the cooktop but found out thankfully before it arrived that it would not fit. It was also much harder than expected to find a certified contractor to install LP. Was able to stop the sale, no problem. Went to Lowe's next, because we thought it would be simpler...wow. such a bad experience, that's another story. A service guy from our propane company told me about Sunrise so we checked it out. I was so relieved. The store front wasn't that impressive until I walked in. Beautiful showroom. Madison (I really hope I got her name right, I kept calling her the by the wrong name!) was a great salesperson. They had some internet problems that day but she was able to navigate the specs we were looking up on her phone. She gave us direct answers and found out quickly from her manager what she didn't know. The cooktop came in earlier than expected, the delivery guys were prompt, polite, cleaned up, and pleasant. I will definitely start with Sunrise when we need to purchase our next appliance and I have recommended them to anyone who mentions shopping for appliances. read more

Absolute best prices and service in Hickory! Great selection and beautiful showroom.

Listed as a provider for a Bosch power cord recall we asked them to replace a hose and was told it was a $13 part. The total charge ended up being $93.55 for the repair/hose and card without permission. When I called and asked about the charge I was told "Bosch dosen't pay us enough and we can't go out there for free". I was happy to pay the fee for replacing the hose, I think $80 to replace a plastic drain hose while you are ALREADY at the location, with the dishwasher pulled out replacing the cord next to it is a bit much. read more

Best appliance store around good prices great service just an all around fantastic establishment no way I would ever shop anywhere else !!!!!!!!! read more

The person that answers the telephone was rude and inconsiderate. Maybe she was having a bad day? But, for me, I am avoiding this place.

Horrible experience with service department. Late for appointment, don't return phone calls, lack of follow up, full of excuses. If your appliance warranty company assigns this company to do your repair, I highly recommend requesting another provider. Very unreliable and unprofessional. They told me that my washer needed a new motor yet they never reported to the warranty company to get the ball rolling. After going a week without a washer and waiting for a response, I contacted the warranty company (even though they told me not to) to report the issue. New company came the next day, replaced a part and now my washer is working again! Very disappointing experience with Sunrise read more

These people are rude to customers. Their service clerks have a different story for each time you call. They can't remember from day to day which lie they have told. Service clerk is so lazy she barely reports to work. Look at her picture online tells All. read more