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The Hickory Tree

4.4 (12 reviews)
Closed 9:30 am - 6:00 pm

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2 years ago

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4 years ago

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9 years ago

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10 years ago

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11 years ago

If you are looking for antiques don't waste your time here. Mostly furniture from the 80s- early 2000s.

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9 years ago

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Review Highlights - The Hickory Tree

First of all, this is a consignment shop and you should go into the shop with that in mind.

Mentioned in 2 reviews

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In Your Home Furnishings - In Stock Mattresses

In Your Home Furnishings

(49 reviews)

$$

So happy I found "In Your Home Furnishings" Moved from out of state and I needed a new bed. The…read morestore had many different styles & selections for all types of budget. I received next day delivery & 0% interest for 18 months! Brandi was a sweetheart! She is awesome! Her customer service sold me!

My family and I have never experienced such horrible customer service anywhere. The owner, Crystal,…read moreand her employees are beyond rude and condescending. My dad purchased over 4k worth of furniture on Oct 7th and paid in full, up front. I was present, as was my mother and brother. We were told everything was in stock in their warehouse in Advance, NC an hour away and the delivery team made weekly deliveries. That was perfect for us because my dad had just moved into an assisted living apartment and only had a bed as it was an unexpected transition. When he didn't hear from them on the status of his order, my dad started calling and this is when the excuses started: "your furniture should be there by the end of the week", "there was an issue in the warehouse", "the sofa/chaise you bought is actually out of production and has to be made from scratch." Then they started saying they'd have to call him back (family emergencies, in meetings, the person who handles it is on vacation, etc). The bistro table with chairs and recliner were finally delivered on Oct 31st. My dad did not like the fabric on the recliner so In Your Home re-sold it to someone at my dad's facility. We went to the showroom that same day and ordered a (more expensive) recliner. We were told, again, that there were plenty in stock in the warehouse and to give it a few days to arrive. We had heard that story before but, hey, benefit of the doubt. The rest of the week went by with no updates, so my dad called the first of the next week. He was then told it actually wouldn't be there til the NEXT week. This is when I got involved. I called the store and spoke with the owner on Nov. 7th. She was immediately combative, offered zero apologies and continued to repeat she "couldn't just snap her fingers and have it show up." Mind you, I had never spoken to this woman before and was taken aback by her aggressiveness. During this conversation, I told her we wanted a concrete delivery date for the recliner, and that they could take as long as needed with the sofa/chaise. She then told me, "my customer service girls can not promise you a delivery date, but I CAN and the recliner will be there Friday." I even repeated this to make sure I understood correctly. At this time she also agreed to loan my dad a chair off the floor until his arrived. She instructed me to have my dad cover the loaned chair before he sat in it (her 3 huge dogs sit on all the furniture at their store so I took that pretty offensively). Friday, Nov. 10th (the supposed delivery date) came and went with no phone call and no recliner. On Monday, Nov. 13th, my dad and I visited the store in person. The sales rep he had worked with the whole time, Brandy (who my dad actually liked thus far), refused to help us even though she was standing right in front of us. She told us to talk to the rep next to her. A truly appalling way to treat a paying customer. Both reps denied ever giving us Friday as a delivery date (which was true; THEY didn't, the owner DID) and said I was given the delivery date "to the store." Please tell me how stupid you think I am to believe I'd be given a delivery date to the STORE and not to the person who bought the furniture. After showing up in person, the recliner and sofa (that we were told hours earlier was still being made) was delivered that evening. I posted a Google review detailing the situation and Crystal responded with threats to upload camera footage on social media (of us shopping for furniture? my dad writing you a check for a lot of money?), copies of shipping dates, etc. Intimidation tactics will not work on me. She also threatened to call her personal friend that works at my dad's assisted living facility. My elderly father has not so much as raised his voice at her or any of the people who work there so I'm not sure why or what she hoped to accomplish with that. I'll wrap this up by saying, there are countless other terrible reviews here on Yelp, and on Google, Facebook, and Better Business Bureau. Spend your money at a business who values their customers and treats them well.

The Hickory Tree - homedecor - Updated May 2026

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