I have had an extremely impossible experience trying to seek assistance and support for an issue involving a new sofa I purchased from a Mitchell Gold store. It's a long story but I experienced this problem almost three weeks ago. I have spoken to numerous people and the phone representatives have been polite but they have kicked the can down the alley for almost three weeks. And I get this odd sense from them that they don't have a lot of confidence in "the system." That's just my intuition. They have promised that the issue has been escalated to a higher level, but the senior management has yet to be proactive in this regard. In my last call to their 800 number last Thursday, the customer relations manager told me the same story, but I have yet to get a call from the senior manager, over three business days later. I have purchased lamps, a sofa, and other living room furniture from them in the past, but I am not at all impressed with their recent response, a non-response. Upon my return from London tonight, I will start calling them again. Very frustrating! read more

SCORE! Just an update that we went back on the last weekend in July after our heartbreaking first visit. Needless to say, we learned from our mistakes this time. We snagged a nice 89" Cara sofa and a closeout on some old Baxter chair at almost 70% off the retail price. This time we took advantage of an additional 20% off promotional sale we learned about through their email signup[1]. BUYING/SHOPPING EXPERIENCE: Just as good as the first time with the sales staff. They were very accommodating, polite and hands off which we really appreciated. It's up to you (the customer) to flag them down and ask questions. So don't expect to be waited on hand and foot. This time around we didn't waste any effort. With the promo sale in force, we moved in for our kill with knife-like precision. A quick survey of what was new and old and then....little Jesus rays descended on our prey - the neutral colored 89" Cara sofa. A second glance of the inventory led us to the wool Baxter chair we had seen the last time we were here. PURCHASE & DELIVERY: We didn't need to use the consolidated delivery services in the main mall since we only purchased items from MGO. That being said, we paid for everything up front except for the final delivery charge. Delivery charges are due at the time of delivery but they call you a couple of days ahead with a time/date and final charges - cash is best. Ask for an estimate of delivery charges from the sales person (which we did) to get an idea beforehand. FWIW, it's based on weight and they were pretty much spot on within $5 of the final charges. Delivery itself (not related to MGO) is handled through a third party, but we found them courteous and professional arranging the furniture where we wanted it when it was delivered. QUALITY OF MERCHANDISE: Again, at close to 70% off the retail price, I can't emphasize how good of a deal this is - more so b/c the furniture is EXACTLY the style we wanted and at a much higher quality than the entry level fabrics used in Pottery Barn, Macy's and elsewhere from what we've seen.[2] Again, this isn't 8way hand tied coils, but decent heavy gauge sinuous wire - pretty standard stuff for contemporary/modern furniture. OTHER STUFF: They do have free wifi - although it was a bit sketchy for us esp. on checkins. Even if you don't get anything on your next trip, be sure to sign up for the email list - in our case, it paid off and we scored some nice pieces with the additional 20% off for that weekend. Since then, we've seen other emails alerting us to 2 additional sales - one on Labor Day and the 2nd on Columbus Day. Overall it just goes to show that patience is a virtue when you're bargain hunting! MGO delivers on quality of merchandise, price and service. Of course, all sales are final and as-is. So the caveat is that you have to be willing to possibly overlook some blemishes and/or accept the fact that these pieces aren't going to be in mint condition. That being said tho...for what we got and the condition it arrived in, we were (are still) very pleased and wouldn't hesitate to come back when we decide to furnish our other rooms. 5 stars. [1] Thanks, Brenda! [2] After making our purchase, we stumbled into Pottery Barn and sat in the display sofas noting how thin the entry level fabric was compared to our sofa and chair. At one point we were close to purchasing a sofa at Pottery Barn...I'm glad we didn't. read more

Definitely the cheapest worst quality product of furniture I have ever bought can't believe this cost over $1000 contacted customer service... nothing. read more

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Checked Google maps and hours were on there and open. Checked the hickory Furniture Mall to make sure they were open. Then, We drove four hours in a rainstorm to find out the whole Hickory Furniture mall is open EXCEPT for MG+BW. STILL CLOSED FOR pandemic when their retail stores are open. Makes no sense. June 8, 2020: Still closed and phone number has been disconnected. Yikes. read more

Buyer Beware!!!! Have bought a number of items and normally pleased but one of my latest purchases was misrepresented by one of their sales staff. I was promised one thing and when it arrived via their shipper I received something else and they refuse to exchange it. Being ripped off taints all my experiences with both the retail store and the outlet. read more

Such an awesome place! It is a little under 90 minutes from Charlotte and is at the Hickory Furniture Mart. The furniture is high quality and while they are "seconds" or returned items, the extremely helpful staff always helps us find good pieces (we've had great help from Steven in particular). Their good taste has gone a long way in helping us put together rooms. If there is something we like, we can usually pick from a couple of the same and find at least one with no damage at all. We have furnished most of our house from them and nearly all of it has been out of the current MG+BW catalog. If I had to venture a guess I would say we've saved at least 50% off the retail price and probably a whole lot more. If you like Crate and Barrel and Pottery Barn you really need to take a trip here. read more

I ordered a sofa easily enough and was told it would arrive in 2-3 weeks, this is now week 6. I have called constantly and been told over and over again it would arrive in a week, but has not. This outlet has said it is out of their hands and now their shippers problem and have done nothing to help the situation. read more

Large selection of single chairs (not multiples, if that's what you're needing). Tons more fabric than leather too! Large showroom and nice pieces. I'm giving them three stars since we are needing 2 matching armchairs for our space and we had no luck. read more

I visited four years ago, I bought a sleeper sofa and two gorgeous chairs for about 30% of retail. I saw the chairs in their retail store, but my husband didn't like them. Oh well, he didn't make the trip with me, so I got them anyway and love them, even after four years. Everything has held up well and is much better quality than I could have gotten for the price. I just bought another sofa from them over the phone today. I'll update when I get it. read more

Nice looking furniture. Doesn't seem exceptionally well-made. Have not purchased, just been in to look around, so I cannot comment on true quality. read more

The furniture was fine: after all, we inspected this at MGs clearance center before we bought it. And the delivery service did not damage it. Unfortunately, our timing was off, by $400. A week after purchase which we made at showroom marked prices, everything in the store was reduced 20% for one weekend. When we returned that weekend to buy matching piece and discovered this one weekend sale, the manager refused to refund the appropriate amount. We pointed out that the sales person had not mentioned at the time of purchase this soon upcoming event, as a customer courtesy. The manager did admit, however, that our salesman knew about it at our time our time of purchase. The sales manager informed us that 'This is the world of retail...". That is, don't expect courtesy and honesty from us! This was not the case at another outlet in the mall there in Hickory. They honored a one month commitment to customer satisfaction. And we had made another purchase on the same date. Buyer beware! read more

Top quality furniture from classic to modern and more importantly - American made. A company that truly treats customers like family. Highly recommend shopping here! read more

Hit Lindy's Furniture too.. Just 10 minutes from Hickory, 150,000 square feet and great deals!