Pamela is AMAZING! I have been working with her for about a week and she is helpful, organized and…read morethoughtful. She has found me the exact pieces I was looking for and we are working to find a couple more items over this week. I have communicated with her both via phone and email. She is professional, creative and FUNNY! So far a complete pleasure. That said, you must know this is an OUTLET center. Pieces are not going to be perfect and prices change based on the inventory and the condition of the items. Once you know this, then shopping is a breeze! Thank you Pamela!!!!!

I will never buy Bernhardt furniture again! Their customer service is the worst in the industry…read more I have been trying for months to get a part for a recliner on my sectional leather sofa. No one answers the customer service line. You have to leave a message but no one returns the call. Stay away from this company!

This came up on Yelp during my search for antique stores in Hickory. This is NOT an antique store…read morebut it's a pretty cool furniture store with what seemed to be reasonable prices.

A very nice consignment store, well laid out, up and downstairs. Lots of stuff, although all we…read morewanted to see were chairs. Help was available and they were very helpful. We saw one chair we liked. It would fit our needs, was the acceptable color, material and size...a la my wife's seeking standards. Did we buy it? Of course not. Hickory is loaded with furniture outlets, so off we went a exploring. A couple of more locations and them the big kaboom: the Hickory Furniture Mart. Another review coming on this enormous, four level block-filling edifice containing just about any manufacturer and style of furniture one could imagine. We did not find anything that was better than the one at The Hickory Tree, so after some coffee and lunch at the Olde Hickory Station (see that review), we returned to the Hickory Tree. Since this was a consignment store, all items had a sales price tag with the prices listed over time. What I mean is that a price of $175 was scheduled to cost $150 on the first of the next month, then it would cost $135 the next month, and so on. This being the middle of the month, and not wanting to risk the desire chair being sold while we waited, we bought it...right then. They accepted credit cards. With the help of a young man we loaded this chair into our SUV and were off for home. An excellent, but exhausting furniture shopping experience that I survived. Before you blow your mind out looking for furniture all over, start here at the Hickory Tree. Prices reasonable and mark-downs abound. And nice people.

Fantastic, wonderful, stressless, helpful, and GREAT customer experience working with Patsy!!!…read moreI can't thank you enough for the guidance, patience and care you've shown me in my shopping experience! I can't thank you enough Patsy, you really make a difference!!! Pinky -Tallahassee FL

Most furniture on floor has to be ordered unless it's on clearance. Sales lady was very nice and…read morehelpful

Best selection at this Lazy Boy subsidiary. Excellent and friendly service. I bought a metal and…read morewood cabinet with wavy glass panes in the doors, on sale for $719, retails for about $2000. Weighs over 300#, but two sales people got it into the back of my SUV with little problems. And I love the cabinet!

Kincaid Furniture is my #1 GO TO place when searching for furniture and accessory items . We have…read morepurchased many items from the exceptional selection of furniture available . The quality of each piece purchased has been exceptional ; the prices are more than fair in comparison to various furniture stores and outlets in the Unifour region. Jaime, Robin and Micheal are outstanding at offering their help, if you so desire . Customers are not hovered over or pressured in any way , I love this staff and store .

Give this place 5 stars ***** great designer furniture and helpful staff. Don't miss out!read more

Great selection of ever changing choices, highly competitive pricing , personalized service for…read morecustomers , relaxed, no pressure environment .... LOVE their stores !

I bought a $2,127. IMG Power Recliner on clearance. Was showing pictures and saw Stitching out on…read morethe double stitched arms (Decorative), couldn't see until enlarged pic and there's a loop getting ready on the other arm. I know clearance but they don't repair either. I felt the sales girl should have pointed it out to me.

I thought there would be more to it. Most of the furniture seemed to be modern and that's not my…read morestyle. I enjoyed the Amish store and found a couple pieces in there that I liked.

The service providers (Karen) are knowledgeable about the products, helpful with offering options,…read moreand willing to offer design suggestions based on our personal tastes. And the prices were shockingly reasonable for the quality. We walked right in, found our dream furniture and completed the transaction within minutes. It was worth the two-hour drive.

Karen was awesome. Spent a lot of time with us detailing the benefits of a certain couch we were…read moreinterested in. She's done a great job making sure our needs and budget were met to the greatest extent possible.

Highly recommend buying furniture from Smokey Mountain Furniture. This is our second time in 2…read moreyears furnishing a home in Boone and everything from the first phone call to delivery service has been a wonderful experience. There is a great selection of furniture to choose from that is quality, sturdy and reasonably priced and looks great in our home. We have been to other furniture stores and nothing compares. Thank you Katelyn and everyone at Smokey Mountain Furniture for all that you have done for us. Debbie & David Fink

This place is awesome! Great furniture, great prices and great service! I urge you to shop here…read morefirst. It is worth whatever drive you have to make. Have made several purchases over the years and have never been disappointed.

SCORE! Just an…read moreupdate that we went back on the last weekend in July after our heartbreaking first visit. Needless to say, we learned from our mistakes this time. We snagged a nice 89" Cara sofa and a closeout on some old Baxter chair at almost 70% off the retail price. This time we took advantage of an additional 20% off promotional sale we learned about through their email signup[1]. BUYING/SHOPPING EXPERIENCE: Just as good as the first time with the sales staff. They were very accommodating, polite and hands off which we really appreciated. It's up to you (the customer) to flag them down and ask questions. So don't expect to be waited on hand and foot. This time around we didn't waste any effort. With the promo sale in force, we moved in for our kill with knife-like precision. A quick survey of what was new and old and then....little Jesus rays descended on our prey - the neutral colored 89" Cara sofa. A second glance of the inventory led us to the wool Baxter chair we had seen the last time we were here. PURCHASE & DELIVERY: We didn't need to use the consolidated delivery services in the main mall since we only purchased items from MGO. That being said, we paid for everything up front except for the final delivery charge. Delivery charges are due at the time of delivery but they call you a couple of days ahead with a time/date and final charges - cash is best. Ask for an estimate of delivery charges from the sales person (which we did) to get an idea beforehand. FWIW, it's based on weight and they were pretty much spot on within $5 of the final charges. Delivery itself (not related to MGO) is handled through a third party, but we found them courteous and professional arranging the furniture where we wanted it when it was delivered. QUALITY OF MERCHANDISE: Again, at close to 70% off the retail price, I can't emphasize how good of a deal this is - more so b/c the furniture is EXACTLY the style we wanted and at a much higher quality than the entry level fabrics used in Pottery Barn, Macy's and elsewhere from what we've seen.[2] Again, this isn't 8way hand tied coils, but decent heavy gauge sinuous wire - pretty standard stuff for contemporary/modern furniture. OTHER STUFF: They do have free wifi - although it was a bit sketchy for us esp. on checkins. Even if you don't get anything on your next trip, be sure to sign up for the email list - in our case, it paid off and we scored some nice pieces with the additional 20% off for that weekend. Since then, we've seen other emails alerting us to 2 additional sales - one on Labor Day and the 2nd on Columbus Day. Overall it just goes to show that patience is a virtue when you're bargain hunting! MGO delivers on quality of merchandise, price and service. Of course, all sales are final and as-is. So the caveat is that you have to be willing to possibly overlook some blemishes and/or accept the fact that these pieces aren't going to be in mint condition. That being said tho...for what we got and the condition it arrived in, we were (are still) very pleased and wouldn't hesitate to come back when we decide to furnish our other rooms. 5 stars. [1] Thanks, Brenda! [2] After making our purchase, we stumbled into Pottery Barn and sat in the display sofas noting how thin the entry level fabric was compared to our sofa and chair. At one point we were close to purchasing a sofa at Pottery Barn...I'm glad we didn't.

I have had an extremely impossible experience trying to seek assistance and support for an issue…read moreinvolving a new sofa I purchased from a Mitchell Gold store. It's a long story but I experienced this problem almost three weeks ago. I have spoken to numerous people and the phone representatives have been polite but they have kicked the can down the alley for almost three weeks. And I get this odd sense from them that they don't have a lot of confidence in "the system." That's just my intuition. They have promised that the issue has been escalated to a higher level, but the senior management has yet to be proactive in this regard. In my last call to their 800 number last Thursday, the customer relations manager told me the same story, but I have yet to get a call from the senior manager, over three business days later. I have purchased lamps, a sofa, and other living room furniture from them in the past, but I am not at all impressed with their recent response, a non-response. Upon my return from London tonight, I will start calling them again. Very frustrating!

I can't believe I'd never been here before. What a great shop! The employees are so nice, and it's…read morebright, open, and airy with unique merchandise. I'll be back next time I'm in Hickory!

They offered me a position here and a start date. the day before I was supposed to start, they sent…read moreme a message saying that they no longer needed me to work there. Again this was after they gave me a position and start date. Absolutely horrible way to run a business. I am highly disappointed.