Booked this tour a few weeks ago for a Saturday 2:30 tour. We had the bus to ourselves. Seats were…read morevery comfy. Bus was very nice and clean. Charles was great. We were lucky the weather worked out for us and got to open the sunroof.

Cool bus tour of Miami. Great tour concept with glass roof that fully slides open to give great…read moretour experience.

TLDR tips: The tour will be longer than you expect…read moreThey will upsell you on everything (do not buy VIP, book online) Expect to pay in cash before the tour Expect to be harassed for tips BE PUNCTUAL or be left behind This is NOT an ACCESSIBLE tour option Your tour depends completely upon your tour guide - no consistency We booked online last night for just the Miami city tour this morning - it was supposed to be $29 and to pay by card. I'm so glad we booked online because it seems like if you book in person they upsell you like crazy. I saw people with "VIP" stickers - VIP means nothing. At best dishonest and at worst, predatory. Once you book they tell you that you'll need to pay in person a half hour before your trip, which for us was 8:30. Once we paid, we were on the bus and moving AT 9 am, so make sure you are punctual. When we arrived to pay 8:30 am, the people at the counter were annoyed that we were there (we must have interrupted their social hour) and told us at their systems were down so we HAD to pay by cash. Ok, sure. It ended up being $65 instead of $58. Keep in mind that every driver and tour guide you have with this company will be aggressively nudging you for tips. The bus seats are very dirty and the stairs are narrow as heck. I saw this tour was advertised as completely accessible. This is not true. If you are a wheelchair user, do not book this tour. The ride wasn't very educational (you can learn more by Wikipedia), but it would have cost us more in car rental or Ubers to explore the city ourselves, so it gains one star for that. The tour guide was also pausing his "tour" to yell at every single person who looked to be a tourist that we were on a tour and they should join us. We were told this tour would be 2.5 hours with an hour lunch break. We were at the office at 8:30 to check in like they requested, and didn't get back to our starting point until 1:30 pm. The only way we could've gotten back earlier would've been to ditch the bus and get an uber or Lyft. At about 11 am, the driver and tour guide dropped us at a glorified bus station (fake turf, 2 toilets, 2 food trucks, a bar, and cornhole) for over an hour, after promising we'd be gone in a half hour and vaguely threatening us to be on time. We did not leave that bus station until 12:30. I called the main office twice to check where our bus was and if they were even still coming to pick us up. An hour and a half wait is insane especially when you expect a half hour. We also did not purchase a boat tour (thank god) so we had to wait on the bus as they tried to get more customers and stopped at every bus stop between the Marina and their office on Lincoln. We didn't get off the bus from 12:30-1:30, and were vaguely laughed at when we asked the ETA. IDK, we had some good points of this tour, but we were not expecting for a FIVE HOUR expedition where they tried to upsell us at every turn, and then treated us like nothing when we didn't pay more or didn't have extra cash to tip since we didn't know we had to pay in cash for the tickets. We lucked out by booking the 9 am otherwise our entire day would've been wasted by being held hostage by this tour company. We were lucky to have the rest of the day after we were finally dropped off at 1:30.

The driver has lived here 3 months and speaks no English. Shared it took him 7 years to get through…read morethe border. Dude who has scant knowledge of the area talked way too much. Then used an English translation app for all of us to listen to him. OMG. The English translation missed about 20% of what was said. When he wasn't pontificating about local celebrities he was talking on his phone. Additionally, he talked with his hands! One hand held his phone to his ear while the other gestured in the air. Neither hand held onto the steering wheel. Make it stop. His driving was scary in that he made unsafe lane changes and honked at vehicles that didn't go fast enough, were where he wanted to be, or, ???? To add insult to injury, despite having paid for this trip in advance, they wanted even more $. I was charged a $2 administrative fee when I checked in. I am so shocked to the degree the driver connived for tips. He stated he was paid quite poorly as a driver. All those thick gold chains on his wrists. I DO NOT RECOMMEND

Duck tours is a really cool place where you can jump on a moving vehicle and take a short…read moresightseeing trip that ends up in the water without you ever leaving the "ship". Pro Tip: I suggest going to Groupon and getting the Groupon either the city pass or the stand alone tour to save some money. Parking is nearby no cost.

This tour was amazing. Starts with a nice bus ride through Miami Beach, and then the bus transforms…read moreto a boat to give you a tour on the water of all the homes and yachts that are on the beach. This is definitely a tour you must do if it's your first time in Miami.

We book one day trip to key west. The bus supposed to pick us up at 7am but the bus wasn't on time…read more The bus was late about 20 minutes and I called the number on my receipt the guy just hang up the phone before I finish. Very unprofessional!

Booked speed boat tour for 11am. Turns out our tickets weren't confirmed. When I called them they…read moresaid I need to work with the actual vendor. The vendor says they have no reservations and never received any money.

If I had only used your car service twice I would have given a 5 out of 5 but my next two uses were…read morevery disappointing. The first two were perfect. The gentleman picked up my family 6 adults from Miami airport on time and drove us to The Elser Hotel. The next day your service drove us to the cruise port. Great service! One week later we return from the cruise I call to let them know we are waiting I'm told 7-10 minutes and the driver not only was an hour late but he has other passengers in the vehicle. I didn't complain about his tardiness or that my ride should have been private. When he dropped us back at The Elser I called VIP to arrange for an earlier pickup the next day afraid that the driver would be late again. I asked for a 5:00pm pickup and once again the car was late. He finally showed up at 5:15 or so and once again more passengers are in our private car. I proceeded to ask for his name and he refused 3 times before saying his name was Carlos. I really don't believe that was his name. I can say that he was rude, unprofessional and a wreak-less driver. I also would like to add that on both days the father figure of the others in the car proceeded to help him put our luggage in and out of the vehicle which I find strange unless of course he was transporting them without VIP knowing. "Carlos" might have a side job going that VIP is unaware of. In my opinion this man should not be working for any reputable car service.

I haven't been on a charter bus in quite some time do they do last minute fares or anything like…read morethat I'm just wondering and another question is can you bring like a large group of people with you or how would you book a family member on the charter bus last minute that is all I have to.ask?

For our woman's Apopka trip we book with a different company but quickly realize that they were…read moreover charging us. At the last minute when I looked on Yelp I found Gus. From the first moment we spoke his professionalism made me feel like I contacted the right person. You will not be disappointed with this company. Book him!!!

From the owner: private bus rental for corporate, school, church,wedding events, city tours, family reunion, and…read moremuch more.

Wr booked our airport transfer with Holland America Line and disembarked this morning, May 9 at…read more8:30 am. The driver picked us up, loaded our baggage and off we go. So far so good. Then she started chatting with the passenger on the front seat and missed her exit to the airport. She had to reroute and it put 30 minutes into our schedule. Finally we got to the airport she dropped all of us off at the arrival level -- added additional time to our 30 minutes to go to departure level. The whole time she continued talking incessantly with the passenger, talking about her life: her daughter graduating, how she lived in Alaska, how Florida is full of stupid people, on and on .....I feel that she compromised our safety, and delayed our arrival.

Dale is attentive and helpful to the booking process. Everything was easy . And the drivers are a…read moreprofessional and on time. I can only give five stars but honestly if it were possible I would give 10. Definitely would recommend and definitely would use again!

IncredibleI should be leaving two reviews one for last November and one for this November…read more Last November 2017, I went to Cuba with my parents which isn't easy being that my mother is Cuban born. Just getting her on the plane required a H11 visa, a tiny piece of paper that requires a Cuban background check to allow Cuban born people to enter the country. Yaima Paez held my hand through the entire process of gathering paperwork, assembling and doing her part on her end to make sure it was received and my mother was able to visit the country of her birth. Thanks to Yaima everything went smoothly at the airport. We arrived and were met by our oncuba chofer , an incredibly charming man named Santiago who worked with us for the duration of our stay making us feel comfortable and safe. Yaima arrainged for us to see Vinales, las Terrazas, Varadero as well as getting us great seats at Tropicana. Oncuba not only made our trip possible but also unforgettable. Nov 2018 This time around we are going all in and Yaima had the patience of a saint dealing with my OCD while I applied for my mother's Cuban passport. This process took some time and back and forth between havana , miami , and New York but Yaima got me my mothers passport in time and on my mothers birthday! I am so happy with the service I received.

I had an extremely frustrating experience with American Airlines that completely disrupted my day…read moreand night On 5/2/26. My flight was scheduled for 3:35 PM, and I arrived at the airport at 12:00 noon--well ahead of time. From there, everything went downhill. The flight was first delayed to 4:15, then to 5:50, then again to 7:00 PM with little to no meaningful communication. When we finally boarded, we sat on the plane only to be told there were mechanical issues and had to return to the gate. During this time, the cabin became extremely hot, and passengers were visibly uncomfortable and sweating. After deplaning, we were sent from one gate to another multiple times with no clear direction. The chaos continued when we couldn't board another flight because the flight attendants had timed out. Then, after replacements were found, the pilot timed out as well. At 10:30 PM, we boarded again, only to sit until 11:30 PM waiting for yet another pilot. We didn't take off until midnight and I didn't get home until 2:00 AM. This entire experience was exhausting, time-consuming, and completely unacceptable. To make matters worse, there was no real effort to compensate passengers for the inconvenience--just a $12 voucher emailed while we were still stranded in the airport. I understand delays happen, but the lack of organization, communication, and customer care made this a terrible experience. I expected much better from a major airline.

Must book! I think the other two reviews do not do this justice. We were in Miami for a work…read moreconference and contacted Banana Joe and got quick responses. We were picked up at our hotel by our guide Hagn who gave us so much wealth of knowledge about Miami. That in and of itself was worth the money. Plus we got taken to the Everglades Holiday Park and got history on that. We got to watch The Gator Boys Show which was hilarious and also informative. At the end we got to take a picture with a baby gator and Hagn even stopped at the Miami sign to take pictures of us. Hagn was amazing and this tour is welcoming and so informative it made our Miami experience even better. This is also a good tour for German/international tourists! Please consider this review when booking with Banana Joes

Do not book. They advertise multiple pick up sites then change them at the last minute. We had to…read moremiss our tour because we could not get to the new pick up place they told us to go to 20 minutes before we were to be picked up. I did not heed the many other reviews that complained of this same problem!

I cannot recommend this tour enough! We had Toni as our guide for the Little Havana Food Tour. She…read morewas so energetic and knowledgeable, and so prepared! She brought ponchos so we could continue on as it rained. It was beautiful to learn about and see this neighborhood through the eyes of someone who grew up here. Toni knows so much history and seemed to know so many of the people, too! The tour has so much food - I was honestly more than full at the end and I didn't even finish all of my portions. I think it was a really good range of drinks, desserts, and food. Even though that coffee cup looks small, that's a full serving size and it was strong! I really really appreciate that this tour not only accommodated for vegetarians but also chose options for me that were realllllly good. Instead of the cubano, I had these fried plantain cups stuffed with veggies. They were SO good and seasoned well! And the spinach and cheese empanada was also amazing. My friend who got the meat options also loved her food. This tour is the perfect way to learn more about Cuban history, the history of the neighborhood, see all the street art, watch a game at domino park, and experience some of the best food in Miami. I cannot recommend this enough!!!

My mother and I had such a wonderful time in Miami Little Havana food and culture tour! We tasted…read moreempanadas, Cuban coffee, Cuban sandwiches, Cuba mojitos, sugarcane juice, guava pastries, and churros. We even stopped by a cigar store and learned all about cigar making while watching a woman roll cigars. We stopped and learned about Cuba, antiques cars, the various murals, famous Cubans in history and so much more. It was an informative tour in such a fun way! The time went by so quickly and it wouldn't have been the same experience without Mariela as our guide. She is so passionate and knowledgeable. Her energy was so upbeat. I think this a great tour for visitors who want to learn about a culture that shapes Miami as well as locals who want to learn about a neighborhood they may not know the ins and outs of. Mariels brought Cuba to us and we can't thank her enough! We highly recommend this tour!