Thank you Ace and Aldrin! You both are the bomb!…read more I came in this afternoon to get a pair of sunglasses for my husband. He is very picky so I was nervous and spent some time looking around. These guys were so nice and helpful and didn't mind that I needed extra time. They were very patient. Good selection and good prices. But really it is the customer service and that is great! Staff is wearing masks, gloves and using hand sanitizer. Store is clean. Do yourself a favor and get your shades here. You can even get a protection plan to cover your new glasses for 13 months for just $19.99 Great experience, you boys rock!

I have been meaning to get some nice new expensive name brand good quality sunglasses glasses. I…read morewent to this location and the employee that was working that day was so sweet and very patient. There was no pressure and I did not feel rushed. They have good cleaning and sanitizing protocols when you try on their glasses. I felt like I could have spent hours trying on different styles. I found my new pair of Michael Kors fancy classy polarized sunglasses and I absolutely love them! I will be returning when i need a new pair!

Despite having purchases several pair of shades at SGH, I find it hard to recommend this particular…read morelocation to anyone looking for a new pair. While the salesperson behind the counter was certainly very friendly, I was rather annoyed paying full retail for my "new" Oakley shades only to find out that the case was not included. While initially uncertain, the sales associate called his manager who informed him over the phone that the model I was purchasing did not include a case. Instead, he gave me one of the cheap drawstring bags to store them in. But to make matters worse, he yanked out the microfiber cloth that came with the free bag and stated that the cloth ALSO did not come with the purchase (WTF?!?!). Since the shades were floor models that had tons of fingerprints on them from countless people trying them on prior, I asked if I could have a fresh pair at least. To which I was informed that the ones on display were not floor models, but simply the ones that they sold. And that they didn't have anymore of the model I was purchasing. Yet no more than 30secs after ringing me up, I see the sales guy pull out another identical pair out of the drawer and place it on display. The real icing on the cake was when I went home and went directly to Oakley's website. Turns out, I could have purchased it from them directly for the same price AND it would have came w/ a hardshell case, a cleaning cloth, AND replacement lenses! Fool me once SGH....never again!

Yes, their prices may not be the cheapest, but their service is mostly good and their return policy…read moreis excellent. See, you can buy a pair of sunglasses from any of their stores worldwide and return them at any of their stores! Of course, they only sell genuine branded sunglasses.

I love the people that work here. They are always so helpful, call with reminders, tell me about…read morecurrent discounts or rebates available and so courteous when I visit the location. They all know my name, I can't remember theirs but I recognize them for the last few years I've been coming here. They've help me get my Neice some glasses too.

Called asking about a repair. Rudely cut me off and said to come in and have "a technician" look at…read moremy glasses. Obviously I didn't want to drive 30 minutes just to be told they can't do anything so I just started describing my issue. He cut me off and wouldn't let me talk and said "if you don't want to come down then go to a different store." Listen to him and steer clear, incredibly rude

Bad customer service. Rude Staff. Overpriced glasswares…read more Please go to Costco for your optical purchase.

I called to make an appointment at 10:08am for 4:20pm same day only to arrive at 4:00pm to be told…read moreupon arrival that there was an issue with my insurance. The guy at the front desk had 5 plus hours to contact me regarding this and I cancelled another appointment for this and ended up wasting time on my Saturday because he didn't do his job properly.

Vision one Optometry have Excellent service staff…read more Starting from walking in the Office from start to finish. Easy and painlessly fast. Highly recommended.

Kind, capable, caring, amazing staff! Dr. Chin, aside from being a fantastic optometrist, is always…read morepersonable, friendly, and positive. The vision one team has consistently provided top notch care for my family for over 15 years.

Really thorough eye exam. Very pleasant. Great experience. Good selection of glasses at reasonable…read moreprices.

Great experience at this establishment. Found them on Yelp and went there because of the reviews…read moreand location. Superb customer service from Ruth and Audrey - they were both friendly and very patient with my million and one questions. Dr. Leung was amazing! You can tell that she cares about you. She explains everything clearly, gives you all your options and will give suggestions. I highly recommend Eye Optique!!!

My Zennis lost the screw that holds the bow. The young ladies reported that the technician may…read morearrive later and if they could take my phone number to report back to me if he would be in the store later that day. In a matter of an hour I received a voicemail from the Lens Crafter crew that the glasses technician was in until 4pm that day and that i may return for the repair. not only did they replace the screw he also corrected the bow being outstretched. it was as if i had a brand new set of frames! the service from all team members was outstanding and most certainly will for my next new pair of glasses!

I had one of the worst experiences I've ever had with LensCrafters. During my eye exam, they…read morecompletely failed to identify that I needed progressive lenses. After getting my glasses, I quickly realized something was off and had to go back to have them remade. The second time around wasn't any better--they measured incorrectly, and when I picked them up, everything was still blurry. I pointed it out, and instead of fixing the issue, they told me to "wear them for a few weeks" so I could "adjust." That never happened. The only way I could see clearly was if the glasses were practically sliding down my nose, which is obviously not how they're supposed to fit. So I went back again to have them remade, only to be told that they "forgot to notate" my pickup date in their system. When they asked me when I got them and I said "about two months ago," suddenly it was outside their 30-day guarantee--and now I'd have to pay all over again. Completely unacceptable. Poor exam, incorrect measurements, dismissive service, and then they hide behind a technicality to avoid fixing their mistake. Save yourself the headache and go somewhere like Costco. You'll pay a fraction of the price (around $60 for lenses vs. $300+ here), and the service is actually competent. And if you do go to LensCrafters--don't let them convince you to "try them out." If something feels wrong, insist they fix it on the spot.

I recently shopped at Macy's at Serramonte. I had not been inside any malls or any Macy's stores in…read moreyears. I was pleasantly surprised by the great sale prices, the very friendly, helpful sales staff, and the selections. I got great deals on everything. I want to return soon!

I usually have a good experience here but this time I could sense that no one wanted to help me…read morebecause I'm Black. I walked by all the employees here, while looking at the cologne selection and I wasn't greeted by anyone. One female employee was busy in the men's Valentino section and making a sale. The guy, in the Paco Rabanne section completely ignored me as if I didn't walk right by him. He just acted like he was security. Then when he saw that I was taking his picture, he decided to ask me if I needed help. But he only asked because he knew I was about to complain about their customer service. Today I was looking to add to my collection but I'll just shop at another place. Maybe a different Macy's or Nordstrom.

Bait and switch. Called Daly City office. Booked a contact…read morelens appointment. Left my office to get their early. Guess what? They switched me to Burlingame place without telling me. Then they claimed the medical technology needed for contact lens exam does not exist in Daly City medical building. Imagine that. In the year 2019, in a professional medical building, the technology to do contact lens exam isn't there. Guess Daly City needs some catching up :-/

FOG CITY OPTICAL in Daly City is fabulous!Excellent customer service from Beth. Frames of all…read moreshapes and sizes are displayed as well as famous and popular brands. Beth is meticulous in sizing and adjustments. I recently bought 2 pair of "teardrop" aviator gold frames and requested the brown tint match the sample I brought in. Beth went out of her way to make sure the brown tint was identical with the sample. I like Beth and consider her a friend whom I can trust and count on to provide me with excellent eyeglasses. Normally I don't drive at night but I had late afternoon errands which kept me out past dark. With my new glasses night driving was a breeze. If you want a one-stop place for excellent customer service, quality frames and a pleasant and professional person to help you, stop by and ask for Beth!

Dr. Thach and staff were friendly, patient, and helpful. I gave 4 stars because I wasn't notified…read moreof additional costs until I was physically at the Optical Center; something I may have reconsidered. They sent pre-appointment emails, which would have been a good place to let me know of additional costs/fees. Would return out of convenience and because I can use my RedCard to help get 5% off the purchase order (if I'm looking to purchase something). Otherwise, I might keep an eye out for another place where most facets of the eye exam would be included with my insurance.

Dr. Toan Thach and his staff are incredible. I've been going there for years and have always been…read moreextremely happy with the care they give.