This location has impeccable service. I came in with a question and was quickly helped by McKenna who was attentive of my needs and was very professional. I usually avoid coming into 16th street mall but from all the other sunglasses hut locations I've been to this is by far the best! I recommend coming here as the process is smooth and friendly. They also have a wide selection of sunglasses and styles that I have not seen at the other locations. The place has been newly renovated so I encourage you to stop by! They are currently running a promotion: buy one get one 50% and with their wide selection it is such a steal. McKenna truly is a rockstar and was very professional and helpful. If you end up having her, you are in good hands! read more

Bought "some cheap sunglasses " Andre was great! He even polished up our old shades. And ironically enough ZZ Top's cheap sunglasses was playing out loud on the speakers from the hard rock café next-door. We could not resist buying not one but two pairs of "cheap sunglasses". read more

Sunglass Hut - Bought "some cheap - Sunglasses Near Me - Denver, Colorado

I was in here yesterday and the girl who was working (I don't remember her name..I'm so sorry!!) was absolutely amazing. My only complaint about her is she was so good, she made me buy 2 pair Excellent salesperson, super helpful and the kind that makes you feel good that you dropped $250 on a whim. read more

So I decided to visit the Sunglass Hut at Denver Outlet Mall today, hoping to surprise my wife with a nice pair of sunglasses, and I've never been treated so rudely by a retailer. I walked in and the older lady asked if I had a mask, I explained that I could not wear a mask. She asked why, I told her "medical reasons". She asked what the "medical reasons" were (which she can't legally do), but I obliged and told her asthma combined with bronchial spasms. She said she needed to see a doctors note!? I told her do to the Americans with Disabilities Act she wasn't even allowed to ask my condition, let alone require me to show her a doctors note?! She said it was a requirement or else I couldn't be in the store; I told her I didn't have one and had never heard anybody require that before. SHE CALLED SECURITY ON ME! They basically told her she couldn't require that and that it was in fact NOT a policy. So she told the younger girl not to let anybody else in the store until I left because "[she was] sure nobody else would want to be in the store with somebody who refused to wear a mask". I did have a mask in my hand that the Oakley Vault had handed to me, (but they were very nice and never once questioned why I didn't put it on), and she asked me why I even bothered to carry one around if I wasn't going to wear it, to which I explained the reason and she proceeded to roll her eyes and bad mouth me from an earshot away to the other employee. I have never felt so ostracized by an establishment, and for a medical reason nonetheless! Your employee needs some SERIOUS lessons in customer service and legality before she winds up getting y'all sued. She definitely cost you two customers yesterday. I should add that we also shopped at Oakley Vault, Coach, Michael Kors, Levi, and a couple other retailers, and all of the others were very nice and accommodating, offered masks if we would like, and never once questioned any medical disabilities. read more

Been to this sunglass hut multiple times and they never fail to let me down. First time I was in I was trying to swap out my sunglasses since I had bought the protection plan before and they weren't available to do it because their system was working. The lady said if I wanted to wait a hour to get them replaced, since she had to call the help desk. The second time I went in i decided to wait an hour to get them replaced and the customer service agent was doing everything in her power not to replace them, but finally she did. Recently I went in to get my lenses replaced and they can't even get the lenses for a pair on sunglasses that they have in their showroom currently. Quite honestly just a joke of a store and I would recommend the cherry creek sunglass hut instead! read more

I went into this Sunglass Hut not knowing what sunglasses to get and the assistant manager helped me out so much. McKenna showed me so many sunglasses and she was so sweet and helpful. She was knowledgeable about all of the deals at the store and got me a GREAT price. I got my favorite pair of sunglasses and I will be going back for more!!! She even cleaned and fit my sunglasses to my face. Highly recommend to anyone in the Denver area looking for amazing sunglasses. read more

Visiting from out of town and my Ray Ban lense broke. A guy named Chase went above & beyond to help me out. Highly recommend paying them a visit! read more

This store has some alright glasses in here not the largest selection, they have sunglass's ranging from $90 to $500 that's just the cheapiest and most expensive that I've sceen. The girl working was very nice and seemed to be having a fun time with some whinning customer. She handled herself very good! read more

Sunglass Hut - Sunglasses Near Me - Denver, Colorado

Those are scammers!!! I bought a ray ban sunglasses from them around 6 months ago and they offered me a protection plan for 20 bucks and they also told me if anything happens to your sunglasses you'll pay nothing for the replacement, today unfortunately they broke so I called them and they said you have to pay extra $40 in order to replace them. They lied to me and they scammed me. I don't recommend this brand at all, they're just cheaters. I'm writing this review just to notice people to stay away from these bad guys read more

Best. Sunglass. Hut. Ever. Seriously. Andre and the rest of the crew at the Sunglass Hut in the Denver Pavilion/16th St Mall are as solid as it gets. I went in today with a busted pair of RayBans and minutes later I strutted out wearing a repaired, adjusted and polished set of improbably cool shades--like a fiery phoenix... ON MY FACE. Seriously, though, I talked to at least 4 folks working there this afternoon, all of whom were super cool, genuine, and not even slightly sales-y. Which, of course, is the best way to sell serious product. Most importantly, though, they collectively went way above and beyond to fix my sunglasses while scoffing at my offer to pay them for the repair. I didn't even mention that I actually purchased the glasses at a Sunglass Hut many years ago at a Sunglass hut in LA until they were nearly done; clearly they were helping me out not because their job required it, but because they wanted to. And that, fellow Denver Yelpers, is why you should buy your next pair of glasses from this Sunglass Hut. I know I will. read more

Stopped by here to have a pair of sunglasses repaired (one of the frames had popped out and a piece was bent - from being old, not from the purchase). Jasmine who was working there was so helpful and friendly. She was able to get my sunglasses fixed in a quick time and still was able to help other customers. Very grateful and would definitely return! read more

Helped by a tall young man...Helped me find a nice pair of sunglasses. Friendly young man. I returned them only because I needed the sunglasses to be the kind I could put a prescription into, and the ones I bought weren't eligible to do that. The return process was easy and simple. I ended up buying a pair of sunglasses from the actual place that will make the prescription (optometrists office) and it was a frame that Sunglass hut had. I later learned I paid 60.00$ more for the frame at the optometrists office, so definitely do your research to get the best price. I could have saved 60$ if i had bought the frame here at Sunglass Hut (although he did say he was saving me 70$ somewhere, so it might've been a wash, but i dunno...) always shop around for the best deal...I might have overpaid elsewhere.... read more

I forgot the gentleman's name that helped us out but I was super impressed with his professionalism and his diligence to provide my girlfriend and I with exceptional customer service. We had a manufactures defect that went slightly beyond the two-year in-house warranty but he was able to honor it for us. Thank you so much whatever your name is read more

I've bought a lot of sunglasses over the years from Sunglass Hut, including a paid or $230 Ray Bans a couple weeks ago. I was bummed out that I thought I lost them 4 days ago, so I bought a new pair from a different Sunglass Hut. I found my pair four days after buying these new ones, so took them back to this store to return the extra pair. Despite a 90-day return policy and me being a long-time customer of Luxxotica's wildly overpriced plastic eyewear, the manager girl in the store refused to take them back, saying the lenses were fogged up and damaged. After a few minutes of arguing, she finally let me return them after agreeing the lenses shouldn't have been fogged up and damaged after only 4 days of wear, and that it must have been a defect or poor quality. Poor customer experience, not coming back to this location if I can help it. read more

Went there this weekend to BUY a pair of sunglasses and ended up leaving not buying any because the lady was so rude. I understand that you probably get the fair share of people that go in there to try on a bunch of glasses and waste your time. However, we went in there with intentions of actually making a purchase and she made us feel like we were a burden. Also, when a customer asks the difference in a pair of sunglasses and why one pair is $150 and one is $200 it would be nice to have received an informative answer. The answer I received was because the lenses are green...well unfortunately, I am not an expert and I have no clue what that even means! Maybe even an explanation or telling me they're better quality or something would have swayed my decision. I understand you dont need to have a "sales person" in there but maybe a little customer service would have been nice. read more

We stopped into Sunglass Hut this evening after dinner, we were looking to buy some glasses for my husbands crossfit training and found a nice pair of Oakley's, we also found a cute pair for Ray-bans for our daughter. Sunglass Hut had great prices- Frankie helped us find the perfect fit for our faces and usage, he is awesome! Very knowledgeable and friendly, we will be back. read more

Andre was so helpful and such a sweetheart. He was very professional and knowledgeable, and we loved him! The Sunglass Hut is very lucky to have such a professional and personable employee. read more

Great place! Sweet little short blonde lady fixed and cleaned my favorite shades after I lost a screw on a super bright day. Disaster avoided. read more

Stopped by New Year's Day "just to look" and thanks to Jordans help we made some good selection, he was amazing and helped us out tremendously! They have a wonderful selection and well displayed. Highly recommend this store if your in the area and don't forget to ask for Jordan he's a profesional! Great guy! read more

Don't go here! Let me start by saying that this is the 1st time in my life that I have complained on a company. I purchased a $100.00 pair of Oakleys on November 12, 2013, exactly 7 days after purchasing my sunglasses I went jogging (as I had been doing all week) and when I got home realized one of the arms of my sunglasses was completely gone. I called in (unfortunately forgot to write down the girls name that I spoke with) and was told to bring in my receipt and sunglasses and they would fix or replace. WHAT A JOKE! I spoke with Anastasia who had nothing but a repeated script to say..."unfortunately we can not help you...call Oakley...you were misinformed...so sorry we can not help you..." but during our conversation she did make the mistake of telling me that sunglasses like mine should always be kept in a hard case. Well, why the hell was I not told this when dropping $100.00 on their sunglasses? Not even an offer to purchase a hard case. The girl at the counter just put them in a cloth pouch and sent me on my way. She also made the mistake of telling me that this happens all the time with these glasses. THEN WHY ARE YOU SELLING THEM?! Oh, did I forget to mention that the glasses come with a 1 year warranty and they are still unwilling to help me? Anyways, good luck if you decide to go there...I wouldn't waste my time or money again. #endrant read more

Chad and Anastasia were top notch! They helped me with my issue and I left a happy customer. I've purchased/received many pairs of glasses at this store throughout the country and I keep returning because of the service and care I have received at each store. I appreciated their willingness to make sure I got what I needed. read more

This store really helped me when my dog chewed up my brand new Oakleys. I was almost out $140.00, but fortunately they replaced them with the same pair. Great service and great people. read more