The optometrist and the lady who started my appointment were both excellent, very friendly and…read moreprofessional. However, I was caught off guard at the end when I was told there was a $100 fee for the contact lens fitting that no one mentioned when I booked. I specifically asked about Medicaid coverage and extra fees ahead of time, and nothing was said. Because I wasn't prepared for that charge, they wouldn't release my contact prescription. On top of that, the front desk woman, Barbara, was rude and dismissive when I questioned it. It's a shame because the doctor truly was great, but the poor communication and bad attitude at checkout ruined an otherwise good visit. Make sure you double-check all costs before going in.

DO NOT ever buy glasses from this place. It's a total scam. They tell you that you have 30 days to…read morereturn a pair of glasses but it's not true. You don't get the really test them out on whether you like them are not and when you try to make a return the excuse they use is "it's custom made," which just applies to the lenses. I told them I would even be willing to eat the cost of the lenses but I want a refund for the frames. I' was also open to getting a credit to buy contact lenses and it was a no. They are unwilling to work with you in anyway. I gave them another alternative to switch out to another pair of glasses and she initially indicated that could be an option and then said "-actually no." Mind you that this is not a $100 pair of glasses, it's actually over $500. I should have trusted my gut when they were trying to sell so hard on the glasses they offered. I bought one pair and when I came to get them and get them adjusted, I was pushed to buy another cheap pair. This is not an honest business. I had told her that if there's not resolution to this I am going to write an honest and truthful review so others know and her response was "sure go ahead." And of course that would be what she responded with, they already took $600+ from me.

I have been going to this place for the past several years. Wow. I cannot tell you enough how…read moreamazing they are. The doctor Heidi is so kind and attentive. She is super thorough in the info she gives you as well as any questions you may have. The office staff is so amazing too. They take their time explaining everything to you and have a lot of different options for contacts and glasses. I specifically have worked with Crystal. She is so patient with you and helped me choose some new frames that I normally wouldn't have even tried on! She was just wonderful and I really love this place. They make sure you are taken care of. I cannot recommend them enough!!!

While the people are very friendly and both optometrist are wonderful people, it really makes me…read morefrustrated that they're closing time is 2 PM on a Friday. Most people aren't even out of work yet! At least make a way for somebody to pick up their glasses on a Friday After work so they don't have to wait till Monday! Now I'm blind for the weekend! Yay!

The best eye doctor I've found in the Denver surrounding areas. They were on time for my…read moreappointment, was in and out in 30 mins. Will continue to go here.

My family and I have been going Westminster Eye Associates for over 7 years now. They provides…read moreexceptional care with a personalised touch. From the moment you step in, the welcoming atmosphere puts you at ease. The staff is attentive and knowledgeable, guiding you through every step of your visit. Whether it's routine a check-up or a specialised procedures, Westminster Eye Associates exceeds expectation, making every visit a pleasant experience. Highly recommended by myself, my husband and son.

Great experience at this office. Optometrist was very detailed in explaining his findings & my…read moreoptions for glasses . Did not try to upsell me but gave me suggestions for my needs . Very professional along with the nice lady in the front office area . Had my prescription glasses ready in a few days !

Unfortunately, I won't be returning. I did like this little shop, but they didn't ASK me what I…read morewanted and grossly overcharged me. In any type of retail, especially if medically related like your eyesight/vision, customers should be provided all options for any type of lenses and the beauty of being the one paying is that THEY get to decide what to buy and how much they want to spend. That ability was taken away from me here. My prescription is very very minimal. I've had corrective eye surgeries so I don't need much at all. I picked out a pair of frames that I liked and told the person to go ahead and place my order. I had to come back in to get measured and she said they'll call me when the glasses area ready. I didn't realize until pickup that somehow, for this very simple and very minimal prescription that the glasses were $300-$400!! Say, what??? I was like ok... I paid it and I said I'm going to be checking with my insurance because this isn't right. There's no way for what I was getting it should cost me that much. I also asked for a more detail receipt, not just an amount, but give details on what exactly I was charged. Well, what I found out in the emailed detailed documentation that the person who works there who took my order decided for herself that I was going to buy the MOST expensive lenses possible. I am very upset she did that and never ASKED me what I, the person paying, wanted to buy. She never gave me any options. She never explained anything. I mean, that's your job is to lay out and describe to me what my purchase options are. She just went ahead and ordered the most expensive thing on my behalf. I didn't think of it during the purchase process (why isn't she showing & explaining lens options...) because that part is their job #1 and #2, I haven't purchased glasses in a really really long time due to my corrective eye surgeries. I didn't even think of what she was *not* doing correctly. So, I called and has this discussion and I needed some of this money back. No way am I paying almost $400 for glasses that barely have any prescription to them, thus I will barely even need/use. I liked the frames so I wanted to keep them and she offered getting the lenses remade. And I'm feeling like, I don't know that I want to do business with them again. So that wasn't my preference given what just happened, how nothing was explained and I was just charged without my consent. Next I said what if I just return the lenses and she said she would refund me. So, that's what I ended up doing. To me it's really ridiculous that she couldn't refund me the difference for the less expensive lenses and allow me to keep the lenses already manufactured and in the frame. -- THAT would have been the ideal response. -- THAT would have saved losing me as a customer for life. So, now we are just going to fully waste the most expensive, perfectly good lenses, sized only for my frames, and with my own prescription for absolutely nothing? Great. How stupid. She is the one who grossly messed up and she should have allowed me to keep those lenses for her mistake instead of being so wasteful. I'm out.

Great experience, as always. I was able to book appointments for the whole family online…read more There is plenty of parking in the lot where they are located. Both doctors are pleasant and informative. My son and I were scheduled back to back so we were taken in together which made for a swifter experience. I had to call after the fact to get some additional materials and to move one appointment. The receptionist was helpful and efficient. Highly recommend!

My daughter didn't pass her vision screening at school, so I had to schedule an eye doctor…read moreappointment for her. This place popped up and so glad we went here!! Very kind staff from the beginning. Adriana was so helpful from start to finish! My daughter doesn't have eye insurance but they still double checked her health insurance just incase there was anything available there - very thoughtful to do. They were also able to see me at the same time too. Which worked out because my daughter was very hesitant being her first eye exam. Dr. Megan was very patient and explained everything to my daughter. Double checked if we had any questions or concerns. Also - no huge eye puff machine is always a big plus in my books hahaha My daughter is so excited for her glasses and so grateful she had a great first eye doctor experience!

If kindness, care and location were the only criteria, Arvada Vision would get five stars from me…read morewithout hesitation. The staff is lovely, and I've always appreciated the care I receive. However... I've started joking with myself that I should pack a snack and a novel for my visits. I actually asked the receptionists if I had time to run home for a little bit after I checked in- and I did!! I waited an hour and twenty minute before seeing the doctor at my past visit, and total visits consistently stretch past two hours. I don't write this lightly. I have gone here for years and love the place. I've given it several years hoping the timing would improve, but unfortunately it hasn't. I'm genuinely sad to leave, but I need a practice that respects appointment times a bit more closely. I hope this feedback is taken and motivates a change in their workflows- if so, let me know and I'll be back!

A CLOWN SHOW - If you want to feel like you've stepped through a carnival tent of ineptitude and…read moredisorganization, then this is the place for you. 1) I made an appointment online. When I went in for the appointment, I wasn't in the system. I was told by the receptionist that the online scheduling wasn't that good. 2) Re-scheduled an appointment. I know, I know - after my online experience, I should have realized that my appointment the next day was going to be like a funhouse of distorted mirrors. How you may ask? Glad to explain. a) Day of appointment I was in the receptionist's system; however, the eye-tech couldn't find me in her system in her office. I was told that I needed to go to the reception area to wait. I balked. Finally, the receptionist came in, and they realized that the eye-tech was looking for me under the wrong doctor. This took some time . b) I got my eyes dilated. While my eyes were dilating, I was put in another office. After a really long time, I stepped out and asked one of the techs how long I'd have to wait. She told me I needed to go back in because my eyes were dilating. c) After more time, the optometrist came bursting in and told me he had LOST me. Apparently, I had been placed in a normally unused office. d) Finally, I left Arvada Vision & Eye Clinic after an hour and a half. BUT WAIT: 3) Like a marching band of floating instruments following me home, even though I paid in full (the receptionist insisted), I received a bill saying I still owed them more money.

My husband and I both had exams at Urban Eyes last week, him for contacts and me for glasses. They…read morewere able to get us scheduled for appointments pretty quickly and were professional both in person and on the phone. The store and exam areas were clean and well lit. They are located in a shopping center with a very busy parking lot and have 2 reserved parking spots in front of their office that they recommend parking in to avoid being towed. We both thought our visits were fine, and the eye doctor was professional and thorough. and the only thing we weren't crazy about were the fact that we felt like they tried to up-sell us on a few things. I totally get that everyone is trying to make a buck, but we just didn't love it from a medical provider.

10/10 customer service! I was visiting Denver from out of state and I forgot my contacts at home…read more The staff accommodated me promptly and they were able to provide me with contacts so I could see! I would consider moving to Denver just to receive my eye care here! Thank you so much! I truly appreciate your kindness!

Wow! I am not sure if I can give this office enough praise!…read moreThey made everything so easy and everyone was so nice. The ladies at the front desk are delightful, the doctor thoroughly explained everything and was so nice to talk to! I will come back and tell everyone how great this place is!

Told my husband and I the wrong information about an appointment date and time then denied us when…read morewe showed up for our appointment. The receptionist was cold and clearly did not care. Do not recommend this place at all.

WoW! What a huge difference great patient skills and excellent customer service can make is…read moreastonishing. The owners that I've had a pleasure to meet here (Dr. Bouchez and Dr. Sigel) are extremely helpful and friendly. I luckily landed upon these lovely peoples who came to my rescue during an I-need-to-leave-town-but-I'm-out-of-contacts-TODAY fiasco. Dr. Sigel was very very sweet during the entire eye exam and has an excellent bedside manner She made me feel very comfortable talking to her the entire time. I like how she is giving me multiple trial options for lenses to see which fits my lifestyle better. Previous docs have only chosen a specific brand for me and in the past that has proved to be more expensive and at times, difficult to order lenses in a timely manner due to some odd-ball prescription. This is exactly how a vision experience should be. If you are still floating around trying to find a good eye doc to go to, I recommend coming here. DO IT NOW. You won't regret it.

Dr. Sigel was great! The eye exam was simple and she explained all of my test results clearly…read more The office has a nice, friendly vibe and we were taken care of quickly and professionally.

Shockingly unprofessional. An eye exam with a contact lens fitting took nearly two hours. At most,…read more30 minutes of that time was spent being seen by Dr. Partnow. The remaining time was spent sitting in an exam room, without any updates about the delay. My insurance was billed for services that I didn't receive. I had to contact Candy, in billing, to request a refund for Optomap Laser Imaging that was never discussed with me, let alone provided during my initial visit. If I hadn't insisted on being sent an itemized invoice, I wouldn't have caught that I had been charged for services that were never performed. Unacceptable. During my exam, comments were made and anecdotes were shared that left me feeling unsettled and uneasy at this practice. I had to go back to Dr. Partnow's office two days after the original appointment to complete further testing and to pick up paperwork required for my job. I made sure to bring a colleague with me to that second meeting. Never again.

Run!!!!! This place is extremely overpriced and the old ladies that work here are miserable. Learn…read morecustomer service. I made an appointment for glasses only and they charged me for glasses and contacts exam. I walked out paying over 800 for glasses. I called them today to order contacts and asked for 1 box. The receptionist was so rude and told me she couldn't order 1 month supply and I needed to order 12 months at a time. I will never return to this place. They should always ask if you want to take a photo of the back of your eye- they didn't ask this and charged me for it anyway after I didn't even need a prescription for contacts at the time. After showing my bill to another optometrist friend, they even said this is unethical. They will tell you, you will pay a little more for the better service, but the service was not better. Every person who works here seems miserable and will not show you customer service. Take your money elsewhere where they will respect you and your wallet.