I am very grateful to the experts at Next Level for being both meticulous in their work and…read moregracious in helping me. I am always anxious about a new prescription. Is it okay, or am I wrong?! It should be obvious, but to me it's not. So it really helped both that my new glasses were perfect but also that I was reassured that I could bring them back if, after wearing them, there was a problem. Of course, the glasses really are perfect, and I'm very happy!

POOR ONLINE ORDERING EXPERIENCE. I placed an order for frames on 3/25/26 and paid via PayPal,…read morereceived a confirmation immediately but then didn't hear anything for a few days. So I emailed them on 3/28/26 to find out what the status was and did not receive a response. So today 3/31/26 I called and they told me the frames I ordered were actually not available and they would cancel my order. When I asked why they never notified me about any of this, the man on the phone just said "because we didn't get to it." They may have a great walk-in mall shop (I have no idea), but AVOID ONLINE ORDERS with Next Level Optical - they are amateurs. I gave them two stars (instead of one) because at least they answered the phone, were polite, and finally refunded my money.

I began seeing Dr. Barry Kay here back in 2017 when they were still Hollywood Eyes. He was the…read morefirst optometrist I had ever seen, so I was a bit nervous at first, but any apprehension I had went out the window as soon as I began interacting with his office. Everyone was very welcoming and reassuring and walked me through each step, including helping me select a nice pair of frames. Dr. Kay helps you feel at ease and is happy to answer any and all questions one might have at any point of the exams. He explains what each assessment does and how it helps him determine the best course of action to improve one's vision. He seems to really like to get to know his patients and is always handy with a quip to keep it light and help patients feel comfortable. I would have no hesitation whatsoever recommending his office to anyone looking for a knowledgeable, friendly, and professional optometrist!

I am writing to file a formal complaint regarding my recent visit to your office and to request a…read morerefund for services that were not disclosed to me in advance. Three weeks ago, I had a full eye examination with Dr. Wise, an ophthalmologist (MD) in Florida. Since I have worn glasses since high school, all I needed at this visit was a new prescription after losing my glasses. Last year, I also had a full exam at LensCrafters in Aventura, where the front desk clearly explained all costs and insurance coverage before my appointment. That visit was handled transparently and professionally. At MyEyeDr, however, the front desk did not explain what my insurance would or would not cover. During my appointment, a technician took retinal images without informing me that this would result in a $44 charge. I should have been told in advance and given the choice to decline. In addition, I was charged $140 for a contact lens fitting that was never discussed with me beforehand. The optometrist attempted multifocal lenses, which did not work for me. I was the one who had to suggest the lens setup I normally use (one lens for distance), and only then did he agree it would work. This left me feeling the fitting was unnecessary and not worth the fee. At checkout, I was presented with a bill of $640 that included these undisclosed charges. I was not prepared for such an amount and chose not to proceed with the purchase. The interaction with the sales associate afterward was uncomfortable and unprofessional. Because I was not informed of these additional services or fees beforehand, I am requesting a refund of the $44 retinal image fee and the $140 contact lens fitting fee. I believe this is a fair resolution given the lack of transparency and communication at my appointment. Thank you for your prompt attention to this matter. I look forward to your response and resolution.

I purchased a pair of Oakleys at the Aventura Mall store in June 2018. The glasses have been…read moredefective since the first 2-3 weeks, with the lens falling out of the frame. I tried to return them today within the 90 day exchange/return period and I had the displeasure of meeting the store manager, "Zenia" who refused to honor the 90 day exchange/return period and refused to let me get a different pair. Why offer a 90 day exchange/refund period if you will refuse to honor it? You should not have employees like that, especially managers, working who could care less about your (repeat) customers who spend significant amounts of money with your company. Suffice to say, that is the last time Sunglass Hut will ever get my business. I am filing a dispute with the BBB and my credit card company.

The ladies here were very patient and helpful without being bothersome. I like this place,…read moreespecially their guarantee.

I visited Aventura location to pick up my lovely items. I waited patiently in line, not for an…read moreextended period of time. I received my lovely items from Ms. Ashley. Ashely was kind, greeted me with a smile and retrieved my order within seconds . I shared with Ashley my experience when I went to pick up my last order at the Aventura mall, which wasn't such a good experience. Ashley informed me that she was sorry to hear that, and I assured her that today was a seamless pick up order with her and I thanked her for seeing me and being so kind.

Service is terrible. The salesman was highly distracted and overly confident. I had to wait for…read morehim continually and he attempted to send me away with poor fitting clothes. Their clothes are EXTREMELY EXPENSIVE and they still charge for alterations. Unlike other men's clothiers that charge less. The pants they altered were done too long and had to be re hemmed. I left with a jacket and shirt requiring alterations that I would not allow them to do. NEVER AGAIN !!

This is a fun shop. Their sunglasses, sportswear, casual clothes and shoes are always very avant…read moregarde and very much in fashion. I stopped in here to check out some of their sunglasses since they have so many. Oakley is based in California and it's known for their sports performance equipment and lifestyle pieces including sunglasses, safety glasses, eyeglasses, sports visors, ski/snowboard goggles, watches, apparel, backpacks, shoes, optical frames, and other accessories. Oakley currently holds more than 600 patents for eyewear, materials, and performance gear, hence the uniqueness of their styles and materials. As a fun fact, the name "Oakley" came from the founder's English Setter, "Oakley Anne".

$200 for a glasses that came without case. I didn't like the way they treated us when we came to…read morethe store asking for a case. Never buying at this brand again

Stephanie the best she helped with my sunglasses and adjusted them to be tighter and they're…read moreperfect so kind too!

The measure for eye glasses was very good. Waiting for the…read moreglasses to be made was bad. We got the glasses in 7 days. The sunglasses will not be in till March 22 is not good.

The BEST OPTICAL I have ever visited! I'm so happy for my friend to refer me to see Dr. Marina…read moreYagudaev.From the moment you walk in, the staff is super nice and friendly. The office is very clean and modern, with a great and wide selection of sunglasses and frames. I have seen many opticals before but I can definitely say this is my favorite.The doctor was extremely detailed and very knowledgeable. She determined my eye condition and prescribed the proper treatment which finally gave me a relieve and helped me. The girls that work there, were so professional and sweet. They walked me through my insurance benefits and great selection of lenses. I got two pairs of progressive lenses and frames for a very affordable price. I recently received my glasses and I'm beyond satisfied with the quality. I will definitely recommend this place to my friends and family, and surely coming back for my annual or just to shop. Very very satisfied!

The staff was polite and friendly. However, I waited 1 hour and 14 minutes for a simple follow-up…read morevisit. I don't think it's respectful to make patients wait that long, especially when they arrive on time. People plan their day -- I can't spend my entire day waiting for a doctor's visit. Patients' time should be valued too.

This place is amazing. The customer service was impeccable. Jorge the manager fixed my glasses fast…read moreand efficiently so I will always frequent here.

Two years ago I bought a pair of Oxydo sunglasses. Todas I went to the store because I lost one…read morenose pads and they told me that was a model of which they made very few units and they no longer have, but they treated us very well, told us don't worry about it, they change both nose pads and when we when to paid they didn't charge us!!! Excellent customer service!

I am completely dissatisfied with my experience at this LensCrafters location…read more I ordered eyeglasses and paid approximately $540, which I consider an expensive purchase. During the process, it was not clearly explained to me whether the discount applied was a new-member discount or the discount I may be entitled to as a Medicare beneficiary. That lack of clarity was frustrating and should have been handled more professionally. After placing the order, I was never properly contacted to let me know that my eyeglasses were ready. I eventually had to call the store myself. During that phone call, I was treated in a rude and disrespectful manner and was told that they only send text messages. However, I was not properly informed of that policy, and I never received a text message. I later contacted the store and submitted a complaint. A few minutes later, another representative called me, but that interaction was also aggressive and unprofessional. When I finally picked up the glasses, I felt the service was incomplete and far below the level of care a customer should receive, especially after paying such a high amount. As an elderly customer and Medicare beneficiary, I expected to be treated with patience, respect, and clear communication. Unfortunately, that was not my experience. This was one of the worst customer service experiences I have had, and I do not plan to return to LensCrafters.ision Care / Eye Care

A much larger selection of frames compared to the location inside Macy's. Staff are polite but it…read morecan take a long time to get someone's attention even when the store is not very busy.