POOR ONLINE ORDERING EXPERIENCE. I placed an order for frames on 3/25/26 and paid via PayPal,…read morereceived a confirmation immediately but then didn't hear anything for a few days. So I emailed them on 3/28/26 to find out what the status was and did not receive a response. So today 3/31/26 I called and they told me the frames I ordered were actually not available and they would cancel my order. When I asked why they never notified me about any of this, the man on the phone just said "because we didn't get to it." They may have a great walk-in mall shop (I have no idea), but AVOID ONLINE ORDERS with Next Level Optical - they are amateurs. I gave them two stars (instead of one) because at least they answered the phone, were polite, and finally refunded my money.

3 stars I needed new glasses while visiting our son in…read moreFlorida January of 2024, this place got good reviews so went there, they were very nice HOWEVER I paid $500+ for the glasses which is fine it is what it is but I live in Indiana, the lenses I paid for I cannot seem to clean no matter what product or soap and water I use so I went to my regular optometrist for new lenses (December 2024) they said they would need to send them in, I cannot go without my glasses so they said if I called next Level they could give me the shape number of my lenses that they should have them and if not their lab should and that would prevent the need to send them off, I called was informed he did not keep that information, he didn't send lenses to a lab he did it himself but did not keep any of that information on file, I had him speak to my optometrist in case I was asking the question incorrectly, she hung up astonished, said he told her he didn't keep that kind of information in my file, he saw to many patients to do that?! my advice, find somewhere else

I am writing to file a formal complaint regarding my recent visit to your office and to request a…read morerefund for services that were not disclosed to me in advance. Three weeks ago, I had a full eye examination with Dr. Wise, an ophthalmologist (MD) in Florida. Since I have worn glasses since high school, all I needed at this visit was a new prescription after losing my glasses. Last year, I also had a full exam at LensCrafters in Aventura, where the front desk clearly explained all costs and insurance coverage before my appointment. That visit was handled transparently and professionally. At MyEyeDr, however, the front desk did not explain what my insurance would or would not cover. During my appointment, a technician took retinal images without informing me that this would result in a $44 charge. I should have been told in advance and given the choice to decline. In addition, I was charged $140 for a contact lens fitting that was never discussed with me beforehand. The optometrist attempted multifocal lenses, which did not work for me. I was the one who had to suggest the lens setup I normally use (one lens for distance), and only then did he agree it would work. This left me feeling the fitting was unnecessary and not worth the fee. At checkout, I was presented with a bill of $640 that included these undisclosed charges. I was not prepared for such an amount and chose not to proceed with the purchase. The interaction with the sales associate afterward was uncomfortable and unprofessional. Because I was not informed of these additional services or fees beforehand, I am requesting a refund of the $44 retinal image fee and the $140 contact lens fitting fee. I believe this is a fair resolution given the lack of transparency and communication at my appointment. Thank you for your prompt attention to this matter. I look forward to your response and resolution.

My appointment on 1/21/2025 was a pleasant one. I'm never disappointed whenever I'm seen by Dr…read moreBarry Kay. He makes you feel at ease, and that your feelings and whatever you're experiencing matters to him. He's very caring. We need more optometrist like him. He keeps you laughing, and he's professional with his patients. The staff let's not forget about them. They're all very professional the young ladies that were there, were new since my last visit this time last year, so I didn't know their names. Marlin, I hope that I have his name correct, as always was exceptional! Thanks staff of MyEyeDr you're all the Best!

I purchased a pair of Oakleys at the Aventura Mall store in June 2018. The glasses have been…read moredefective since the first 2-3 weeks, with the lens falling out of the frame. I tried to return them today within the 90 day exchange/return period and I had the displeasure of meeting the store manager, "Zenia" who refused to honor the 90 day exchange/return period and refused to let me get a different pair. Why offer a 90 day exchange/refund period if you will refuse to honor it? You should not have employees like that, especially managers, working who could care less about your (repeat) customers who spend significant amounts of money with your company. Suffice to say, that is the last time Sunglass Hut will ever get my business. I am filing a dispute with the BBB and my credit card company.

The ladies here were very patient and helpful without being bothersome. I like this place,…read moreespecially their guarantee.

This has been my go to & favorite Nordstrom Rack in the South Florida area. They always have a…read moregreat section & selection of purses & shoes. Top luxury brands & also economical options that look modern & fashionable. Their extra clearance sales always have some great pieces from name brands like Free People, Madewell, Vince, Theory, Lucky Brand & the likes. They are also very efficient w/their returns & helping look for a replacement item if you really wanted the style of the item purchased.

I've never had such a ridiculous experience shopping for something as basic as a suit. I went into…read moreNordstrom Rack trying to buy one for my son, and like any normal person, we needed to swap sizes to get the right fit. Apparently, that's too much to ask here. The manager flat-out refused to let us mix sizes because they didn't "match." That's honestly one of the most out-of-touch policies I've ever heard. Not everyone is built like a mannequin. Expecting people to fit into perfectly pre-matched sets is absurd. What made it worse was the attitude--completely unhelpful and unwilling to even try to find a solution. No flexibility, no customer service, just a hard "no" with zero effort. We walked out without buying anything, and I won't be coming back. If you're looking for a place that actually understands how clothing is supposed to fit real people, this isn't it. - Reinaldo Lopez

This is a fun shop. Their sunglasses, sportswear, casual clothes and shoes are always very avant…read moregarde and very much in fashion. I stopped in here to check out some of their sunglasses since they have so many. Oakley is based in California and it's known for their sports performance equipment and lifestyle pieces including sunglasses, safety glasses, eyeglasses, sports visors, ski/snowboard goggles, watches, apparel, backpacks, shoes, optical frames, and other accessories. Oakley currently holds more than 600 patents for eyewear, materials, and performance gear, hence the uniqueness of their styles and materials. As a fun fact, the name "Oakley" came from the founder's English Setter, "Oakley Anne".

$200 for a glasses that came without case. I didn't like the way they treated us when we came to…read morethe store asking for a case. Never buying at this brand again

Doctor and Staff provide excellent service. Greatly…read moreappreciate their kindness and generosity.

The measure for eye glasses was very good. Waiting for the…read moreglasses to be made was bad. We got the glasses in 7 days. The sunglasses will not be in till March 22 is not good.

The staff was polite and friendly. However, I waited 1 hour and 14 minutes for a simple follow-up…read morevisit. I don't think it's respectful to make patients wait that long, especially when they arrive on time. People plan their day -- I can't spend my entire day waiting for a doctor's visit. Patients' time should be valued too.

Sunny Isles Eye Center - where your eyes open too late!…read more I came here because my prescription is -7.00 and +2.50--meaning I struggle significantly with reading fine print. Ironically, that's exactly how they got me: quickly asking me to sign papers without clearly mentioning their strict "no cancellation" policy. When I found my old glasses the next morning and asked to modify the order (less than 24 hours later), they cheerfully replied, "Sorry, too late!" Turns out their critical policy was hidden neatly in fine print, and nobody thought it necessary to mention it clearly to someone who obviously can't see well enough to read tiny letters. Misleading customers seems to be their business model, while greed and disregard for customer satisfaction appear to be their core values. Such practices will inevitably lead this place straight to the point where they'll deeply regret their wasted years and lost customers. Good luck on that painful journey! Conclusion: Protect your eyes and wallet--go elsewhere!

This place is amazing. The customer service was impeccable. Jorge the manager fixed my glasses fast…read moreand efficiently so I will always frequent here.

Two years ago I bought a pair of Oxydo sunglasses. Todas I went to the store because I lost one…read morenose pads and they told me that was a model of which they made very few units and they no longer have, but they treated us very well, told us don't worry about it, they change both nose pads and when we when to paid they didn't charge us!!! Excellent customer service!

I was very nervous coming into Lenscrafters to get prescription eye glasses. I made an appointment…read morewith the Optometrist, Dr. Charles Rosenthal. When I arrived, they were able to see me right away. The staff were friendly, and the doctor was extremely knowledgeable and patient. Dr. Rosenthal never made me feel rushed and answered every question that I asked. After my exam, Xiomura helped me pick a pair of glasses that was suited for my face. She took photos of me in over 10 different pairs of glasses so that we could compare styles. I never would have been able to find the right glasses without her. So here is one of my favorite things about Lenscrafters. They will redo your glasses without any hassle (for the first 30 days I think). Once I had my glasses home, I realized that I needed to be able to see better clarification at a particular distance for my computer monitor. I was able to make a quick appointment and get the new lenses (progressive, transitions) in the same day. Free of charge, the doctor talked to me to help figure out the best solution. Also, one important factor is that they are also very skilled at adjusting the glasses. They also have a machine to heat the frames if needed. Xiomura was able to adjust the frames in a way that they fit perfectly. The prices for the frames are over-inflated. But they often have coupon specials on their web site. The skilled service to help get the right pair of glasses makes it worth it.

I am completely dissatisfied with my experience at this LensCrafters location…read more I ordered eyeglasses and paid approximately $540, which I consider an expensive purchase. During the process, it was not clearly explained to me whether the discount applied was a new-member discount or the discount I may be entitled to as a Medicare beneficiary. That lack of clarity was frustrating and should have been handled more professionally. After placing the order, I was never properly contacted to let me know that my eyeglasses were ready. I eventually had to call the store myself. During that phone call, I was treated in a rude and disrespectful manner and was told that they only send text messages. However, I was not properly informed of that policy, and I never received a text message. I later contacted the store and submitted a complaint. A few minutes later, another representative called me, but that interaction was also aggressive and unprofessional. When I finally picked up the glasses, I felt the service was incomplete and far below the level of care a customer should receive, especially after paying such a high amount. As an elderly customer and Medicare beneficiary, I expected to be treated with patience, respect, and clear communication. Unfortunately, that was not my experience. This was one of the worst customer service experiences I have had, and I do not plan to return to LensCrafters.ision Care / Eye Care