Sean, our driver and guide made our day very special. His knowledge of the area is excellent and his enthusiasm for nature is infectious. He made every effort to make every guest feel at ease; nothing was too much trouble. Cannot recommend him highly enough. Great job! read more

We took the Sundog tour to Spirit Island (boat ride) of Maligne Lake and to Maligne Canyon (bus ride and short walk). Fred was our tour guide. I can't express how amazing this tour was. We said Elk, Deer and a bear. Saw a waterfall and glacier. Fred was a wealth of information. Highly recommend! Look the reviews on TripAdvisor. I copied and pasted my review here because I noticed too few reviews on Yelp. My son said this was his favorite part of our Jasper/Banff trip. read more

Sundog Tour - Male Elk - Tours Near Me - Jasper, Alberta

I inquired today to Sundog Tours re: for them to send me maps of their excursions, so it could help me make a decision of which tour to take. I texted in the chat window and someone did get back to me. I found the tone of his/her responses very arrogant, and that person was most unhelpful. Apparently they do not have maps of their own tours, and they "aren't asked this very often." No mention that they thought it was a good idea for their paying participants to know where they will be visiting and touring by providing maps in the future; and no further information given over text of the route that they take for either McBride or Dunster tours. Based on this customer service rep's arrogance and unhelpfulness, I will not be booking a tour with them anytime soon. Clearly customer service at Sundog Tours is very dependent on who you get that day. Very mixed reviews I see here on Yelp. Some people love them, and other folks are quite upset. You're really taking a gamble with this company, and they give the impression they can't be bothered to provide a clear, consistent customer service experience that is positive. Makes you wonder how this company is managed. Sorry I'd give this company 0 stars if I could. read more

We had Sundog for several of our tours and transfers. They were always on time and very professional. Our guide Pascal did a great job of showing us the sites and just making our trip enjoyable from start to finish. I would highly recommend this Co. read more

I recently took the Sundog Tour Icefields Parkway tour from Jasper to Banff. From the moment I was picked up at the Crimson in Jasper until I was dropped off at the Elk & Avenue in Banff, I knew I had made the right decision. Our Tour driver/director was David Baker and he was Top Shelf all the way. Knowledgeable, great sense of humor and a caring personality make Dave a pleasure to know and be around. With one guest , Dave offered his jacket so he could go onto the glacier. At first the man refused but then asked Dave if he thought it was really a necessity Dave. Dave nodded his head and handed the man the jacket. No fanfare required, just doing his job the best way he knows how. I know I'll remember Dave all the days of my life. Top rating. read more

They over sold the shuttle to Marmot Basin. We were waiting at the recommended time on our ticket, 7:50am. Multiple calls to the office and only being told "soon" and that "the bus is around the corner" we gave up and drove outselves at 8:40am. Would never book again. read more

Sundog Tours took us on great tours! Wonderful service, very kind and knowledgeable. Made our trip very fun and special. we had the pleasure of having Tom and Seamus narrate our adventures and appreciated their care and expertise as we saw such specialist sites!! Highly recommend this company for taking care of you while you visit the best sites in Jasper! The best your group we had on this 10 day trip! read more

I'm so happy I didn't read the earlier reviews before we booked our tour with Sun Dog, otherwise we wouldn't of booked with them and we would have missed a wonderful experience. I don't understand how this company got the negative reviews. I thought they were one of the best tour planners I've ever been with. Maybe it's because we lucked out with our guide, Alicia. Alicia was great and knew so much about the area. We booked the Maligne Boat Tour, which included a wildlife tour. She picked us up on time and was very interesting, polite, and easy to understand, as she told us about the history and cool facts about the Jasper area. She also made sure that all of us, no matter what our physical limitations or interest level was, were taken well care of. We saw 5 moose, a couple deer, and a bunch of a local type of mountain goats. Maybe it was the luck of the draw that we got such a great guide and maybe the other Yelp reviewers got bad guides, but I'll have no problem booking with them next time I'm in the Jasper area. read more

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I did a "wildlife and sunrise" tour. I just wasted my time and my money. The guide picked me up 25 min late, and I've seen much more wildlife driving by myself than during this tour. We stopped for too long at each spot, we could have done much more in 3 hours. read more

Hotel Sawridge Inn Jasoer Canada concierge supposedly booked us on an evening Wilderness Tour at 8:30 am. Tour was to pick us up at 5:30. By 5:40 I called and there was no record of our reservation! Extremely upset and disappointed!. read more

Very dissatisfied with this business. Purchased tickets for the SkyTram through Rocky Mountaineer who gave us a schedule of pick up times at various hotels in town or said that we could go to SunDog for the shuttle to the tram station. When the bus arrived, the condescending driver Ray said our Rocky Mountaineer purchase didn't include the shuttle. First he said Rocky Mountaineer should have charged us $55 instead of $50 if the shuttle was included. Then he said it would be an additional $10 each, not $5. For all we know, he was scamming vacationers. Perhaps coming to Canada for vacation should be avoided. read more

This place is a gong-show. My wife booked a dog-sledding tour for us through Sundog Tours. She initially called and left a voice-mail to book the tour. She never received a reply after 3 weeks. So she sent an email. And after a few weeks she finally received a reply... so yay tour booked! But once the money went through and she saw the charge on her bill, she never received a receipt or confirmation for the tour. Not through email or through snail-mail. Actually my wife never received any information that we were booked for a tour. So finally a couple of weeks before the trip she sent another email to confirm that we were booked, arrangements for the shuttle, clothes to wear, etc. You know, all the things that should be part of the service. Sundog Tours never did ask us if we had any medical conditions or food preferences/allergies. Both of which are something the company would take into consideration with their tour. If you can avoid the middle-man and book a tour directly through the operator... I would highly recommend it. read more

Our tour couldn't have been better. Our guide was professional, fully knowledgeable, courteous and respectful of the needs/desires of his tour participants. The equipment was excellent. read more

I booked a 'Wildlife Discovery Tour' through the concierge at the Jasper Park Lodge for the evening of August 3rd. Fairmont's brochure talked about being brought around to various points and a stop at Maligne Canyon to go for a walk. The concierge said that it would two to two and a half hours long and to be in the lobby by no later than 5:30. My girlfriend and I arrived at 5:25 to the front lobby and sat patiently waiting. We sat patiently waiting for 15 minutes and still no guide has arrive. Another 10 minutes go by and as I'm about to head back to the concierge to get a full refund, one of the door men come in and I overhear him ask a trio of others if they're waiting for the Wildlife Tour and then leads them out. If I hadn't chased after this guy to ask about the other two guests he seemed to have missed...we really would have missed the tour...so horrid marks for Fairmont service level, and just as bad for the tour operator that can't show up even close to the appointed time. We finally get on to the small, crowded bus...and departed. The driver did a great job for the first 7 minutes of the tour talking about the lay of the land and some unique features. He also gave us instructions to keep our eyes peeled and to yell out if we saw anything. After these instructions, he then proceeded to drive at least the speed limit (if not faster) so that basically everything was going by as a blur. Even if we had been able to see anything...we wouldn't have stopped in time regardless, as was proven later on in the tour. We got to the east side of Jasper and stopped along with the rest of the highway to look at a rather large bull elk laying in the long grass by the highway without any care to the masses of humans huddled around him...and the driver let us get out and snap some pictures. After which we were off again at breakneck speed and a quick note about Jasper Lake, which really isn't a lake...yadda yadda yadda. We continued our tour for about an hour without seeing another animal (not totally the drivers fault) and proceeded to head up towards Maligne Lake. Again...going so fast the trees were just a blur. The only reason we saw the Elk in the forest is because again, we had people pulled over to warn us. This time he wouldn't let us get out for a better vantage as he didn't want to block traffic (there was only us and the lady already stopped). We continued up to the lake for a pit stop and an admonition against going down to the lake as we didn't have time to loiter. When questioned about the Canyon walk, the driver told us this wasn't that tour and didn't know who told us it would be. Basically it was "get in, sit down, and shut up while we go where I want to go". By this time, it was starting to get dark enough to the point where you would not get a great shot without a flash, which would scare the animals, or have a decent pro lens. Seeing as we couldn't get out of the bus...the flash would have been useless. But we continued on regardless. Again, continue down the road at blurring speeds until we get to the intersection towards Jasper Park Lodge...and just as we get near the bridge, someone was able to spot a coyote or two off the road. After yelling out three times...the driver finally stopped, and promptly put the bus into reverse, thus letting off its beeper, and startling the coyote. And then we continued on. Getting darker and darker. By this time, it's nearing 8:30 and we have a child in the back that has definitely been bored for a good while now. Insert all the wonderful cliche 'trapped with bored children' horror stories you want and you might come close... As it was getting significantly darker now, we thought it would be time to call it a night...but nope...he had to show us this other area on the other side of Jasper and towards the turnoff to the Tram. We did see some animals...but even with a 200mm f/2.8 and an ISO setting of 2400...I couldn't get a decent picture to even tell what it was. We figured that would be indicator enough that it was time to pack it in. But nope! He wans to go check out the area by the tracks where a bear has been known to feed on spilled grain. Nothing there either. We finally pack it in and stop at every lodge on the outskirts of Jasper before being dropped off at JPL around 9:30. We've missed our reservation and they don't take anyone after 9. I'll save my review on JPL for later...but it was a complete gong show. TL:DR Booked a tour that showed up way late. Didn't get the tour we asked for. Went too damned fast to see anything. Went way too long for anyone's level of patience. Bus driver might get paid per kilometer traveled. DO NOT BOOK THIS TOUR! Get a field guide and head out on your own. But please, be safe when you do so. Animals are amazing, but also unpredictable. read more

Took their ice walk your up maligne canyon-- a great way to spend the afternoon. Joy was an excellent guide-- knowledgable and funny. Would do it again read more