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    Sundance Windows And Doors

    5.0 (3 reviews)
    Closed 9:00 am - 6:00 pm

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    Pella Windows and Doors Showroom of Fort Worth, TX - STEP 3 of Window Installation

Pella windows are rated #1 by Texas homeowners for highest quality

    Pella Windows and Doors Showroom of Fort Worth, TX

    (7 reviews)

    Arlington Heights

    I strongly advise caution when ordering from Pella Windows. On November 24, 2025, I placed an order…read morefor custom windows based on a 3-week lead time provided at the time of purchase. Trusting this commitment, I began demolition on the front of my home and scheduled contractors accordingly. Now, Pella has unilaterally extended the delivery to January 28, 2026--more than TWO MONTHS LATE--leaving my home exposed to the elements, compromising my property, and disrupting the entire renovation schedule. The contractors are scheduled, materials are prepped, and this delay has jeopardized the entire project. I escalated the issue to management, expecting accountability and a solution. Unfortunately, the response was apathetic and dismissive. No alternatives were offered. No expedited solution. No compensation for the massive inconvenience they caused. This is completely unacceptable for a company of this size and reputation. If you're planning any construction around their quoted timelines--DON'T. They clearly don't stand behind their commitments. Shameful service and zero integrity.

    This past March one sliding door seemed to be difficult to open. previous use of WD40 did nothing…read moreto help. So we called the company to fix it. We were told the work was under Warrantee but we would have to wait until april. On the day they were supposed to be here between noon and 6pm and one of the men showed up at 10:30 followed by another truck fifteen minutes later. They proceeded to lift the door enough to unscrew the running track and replace it in about 20 minutes. then they returned to their trucks. One just sat down and appeared to be waiting something. The other just took off. Then the writer took off too. Now i was never shown any papers to sign which would indicate that I approved the work or anything else . Shortly after I received a bill for $400. I immediately called my credit card company to stop that because I was never told of any price for any work, I never signed anything when they finished nor was i ever shown . I did some investigating about how to adjust those rollers, and it appears that all that is necessary is a 10 inch phillips head screw driver ( price is 9.95 at Home Depot). They will never get any business from me again, and I advise any and all .........DON"T DO IT.

    Sundance Windows And Doors - windowsinstallation - Updated May 2026

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