Suncoast Braces
Dr. Robert D. Sheridan, DDS
17020 County Line Rd.
Spring Hill, FL 34610
October 15, 2013
I just wanted to Sincerely "Thank You", Dr. Sheridan (A.K.A., Dr. Bob) and your Excellent staff at Suncoast Braces for all that you have done for my daughters teeth and my family.
My daughter now has a picture perfect smile. It astonishes me that it was accomplished and completed in less than 8 months. She was extremely grateful that you also took it upon yourself and went above and beyond using your previous dental skills as a Cosmetic Dentist to contour (file) her front teeth so the ridges were smooth and even. It's amazing her iPhone camera is still working and hasn't broken after all the pictures she has and continues to take of herself. She continually receives compliments on her teeth. This has now created a new positive problem for me as the father of a young 15 year old daughter in High School, which is going to stress test my current rules I have in place, that she cannot date boys until she finishes college (I know its wishful thinking, but up to now it's worked).
We live a little over an hour from where your office is located and I can honestly say that I can only recall once maybe twice that we had to wait more than 10-15 min to be seen for are appointment. The norm is, no sooner than I get inside the office, a staff person is telling me I can go back with my daughter now, she has already been seated in a treatment chair. Personally, I have truly enjoyed my visits to your office and our numerous conversations that we have had together, not to forget to mention the other conversations that my daughter and I have had with your staff members. We truly appreciate all of the generous time you and your staff have spent working on my daughters teeth.
As you already know, I'm a single parent and it has been a very humbling time in my life after experiencing marital, financial and physical disability hardships, which has all resulted in the need for me to temporarily acquire alternative Financial Services. We consider ourselves very blessed, fortunate and grateful to be able to receive orthodontic services in such a classy, clean, modern and professional facility. I really like the floor plan with its openness and ability to see everything that is going on while you're waiting, not to forget the diversified variety of music that is played throughout the office. My son has also appreciated and enjoyed the Xbox, Arcade style video games and Otis Spunkmeyer cookies that you provide free to your patients and their families. Cookie wise it pays to be the last patient of the day, I don't know about calorie wise though.
If there was one disappointing thing that I could possibly say, it would be that you did not wire up her upper and lower lips until she graduated from High School as we discussed...lol.... In all seriousness, as you already know, my daughter is really a great and honest girl and I am very proud of her. She can just be a typical teenager at times.
I am sorry to hear about all the nonpayment issues you have experienced with "Dental Quest" insurance company that has caused you to no longer accept their coverage (which I have also confirmed with them). This is truly a shame and there is only one looser here and that is the Financial Services patients that you treat in addition to your regular paying patients. I hope this all works out well for these patients and at some point in time Dental Quest would get their act together and pay you for your past services so that you might reconsider accepting their coverage again. I am positive that Dental Quest and the State of FL are truly unaware of the type of representation and services your office provides. Your practice is not what I would deem and consider being your typical Social Services provider, by no means, not to mention the fact that your office is more centrally located between Gainesville and Tampa with respect to Citrus County. After personally seeing firsthand the orthodontic results you have achieved it is very clear and evident that you do not need to provide these services to financially misfortunate families and in my opinion you are providing this public service because you truly care.
Thank You, for being a part of our lives and leaving your dental mark on our family, we wish you, your newly expanding family and your staff the very best and may God Bless you all.
Sincerely,
Mr. Caggiano read more