I needed to move some crates moved and so scheduled a pallet jack online. The online tool wouldn't…read moreallow me to return it on the Saturday and so I assumed that they were closed. Turns out that this wasn't correct and I could have return it on the Saturday. I only needed it for a few hours instead of the whole weekend. Now I'll just call the store because the staff are friendly and knowledgeable. TIP: Call or email the store when you have questions and don't trust the online portal TIP: The staff were very helpful and were not surprised when my credit card was declined. Call your bank to tell them to accept changes from a rental company because it is a common scam to use a stolen card. The staff explained this to me which totally calmed me down because I had a sense of humor failure when my card was declined.

These folks are awesome. I had a water/plumbing emergency at 3am, needed dryers and a dehumidifier…read morefast. They were ready at 7am for me. Beyond awesome folks.

I am so happy to have this place nearby. We had first rented a giant steam cleaner from them, years…read moreago, to clean our carpets. And then we got stuck in another days-long power outage thanks to the heavy snow and trees. By day two, I was fed up but figured it'd be hard to find anyone with a generator in stock. Then I remembered this place. When I called, the guy first told me about a pretty big generator but we didn't think it would fit in my car. (My husband thought it would, but he was still at work so I thought "I'll just put all the seats down, take everything out and try because I CANNOT TAKE ANOTHER DAY WITHOUT ELECTRICITY. Now, here's why I love them: when I got there, the two guys up front (I wish I had their names, one is either the manager or the owner) said it probably wouldn't fit. I grew up fixing cars and doing home repairs but men are often SO condescending to me about all this stuff. The guys at R&R were really friendly and they didn't treat me like an idiot. They both said it probably wouldn't fit but let's go take a look at the trunk anyway. We looked and nope, no dice. They did, however have smaller generators which was totally fine. Signed the paperwork, they brought the gen out, quickly showed me how to turn it on without laboring over the process, put it in the car, and off I went. It's a little thing (but also a big thing) and I just really really appreciate being treated like a competent human being when it comes to tools and mechanical things. Aside from that, they've got so many things that you need occasionally but don't necessarily want to buy. Or, in our case, it's nice to try this generator out before we decide to invest in one. And did I mention they're really really nice?

They closed 2 yrs ago during covid. This was our company preferred vendor for event tents, chairs…read moreand permitting requirements in the city.

Awesome service and a very-very reasonable price. Home Depot charges twice for the same dump…read moretrailer. I rented a mini excavator - everything was in a good working condition. Ben delivered it and took it back when I was done. He was very prompt in returning phone calls and messages.

Great, newer construction rental equipment. Ben Cline works hard to get the equipment needed for…read morethe job.

These guys are the best! I wouldn't go anywhere else for your pressure washing needs. They promised…read moremy pressure washer would be done in five business days, it was done the next day. Very reasonable prices. Last time I went to Ben's, they tried to rip me off once they realized I was a residential customer. I had bought a nozzle from them the year before for $75, and the salesperson then tried to sell it to me for $170. I called him on it and he sold it for $90. I'd rather go to a place I don't have to worry about trust. Seattle Pumps has my business after 20+ years with Ben's.

I needed to get my pressure washer fixed and had trouble explaining the problem-I did not want to…read moretake my machine in because I have 45 stairs and the pressure washer is super heavy. Will, one of the service people told me to take a photo and email it to him. Will called me back within minutes and told me they had the part in store. When I arrived at the store, Will and the service team explained to me how to fix my pressure washer. I fixed the pressure washer at home and am so happy that Will and his team took the time to walk me through the repair. Excellent customer service.

I'm kind of torn about what to give this place…read more I needed a truck on a Saturday morning to swap some furniture from my storage unit to my home. Uhaul, Budget, everyone was already booked up. Handy Andy gets bonus points for being able to accommodate me without an advance reservation. They also got us checked out quickly and charged the same rental fee as the other "big boys." The subtraction point is because the truck was an absolute junker. There was a hole in the driver's seat so big I could put my whole arm through it all the way to the floor. The truck cab was filthy. The cargo area floor was ripping up and there was no ramp. The truck was making a horrible noise - as if a belt was about to go. It felt like the suspension and shocks were totally shot. We had to be extra careful about using enough furniture padding and tie-downs. The place itself is an absolute dump. A literal junkyard. We left there wondering about the company's worker's comp history. There are tools hanging hap-hazardly all over the walls, multiple story shelves and an enormous crazy-hot totally open space heater that would have caught my pants on fire if I had been unfortunate enough to back into it while in line. The guys were nice enough and I did get a last-minute truck. But yeesh - what a rundown dump.

rhe concrete deal works but there's a guy there who looks like Temu Melvin from office space , I…read moreguess he's just miserable person and basicsally gave me ready mix. it was nearly that dry. might have been better then I wouldn't have had to dig it out so hard. upon return he said your are past the two hours and put fees on there. multiple times I was told to return it by five. never once was I told 2 hours. I said do what you gotta do. he was within a legal right so it is what it is. just expect a passive aggressive asshole when you go and you won't be disappointed

Great selection of nails and very knowledgable and friendly staff. I had questions regarding the…read morerepair of my log splitter and they helped guide me in the right direction. I plan to use Pacific Nail and Staple going forward for my hardware and equipment repair needs.

Untrustworthy company. I recommend you avoid…read more Unfortunately, my difficulty with Mike and Pacific Nail & Staple (also dba as Power Equipment Services) has been ongoing for nineteen days now. I used the Stihl online inventory tool to locate a local dealer with the item I wanted "in stock." $1,728.95 later I was eager to pickup my new tool and put it to work. I received a phone call explaining that the item wasn't in inventory. Since this wasn't what was reflected online, I requested to cancel the order and receive a refund. They agreed. A day later, Mike called and pleaded with me to take delivery. He was polite, but again I requested a refund. Since then, he is "unavailable" when I call and leave messages and hasn't returned several e-mails. So, please spare yourself the trouble and work with a more trustworthy vendor. There are several Stihl dealers in the region that I have worked with and appreciate. Unfortunately, this isn't one of them. I will update my review if a refund is provided. Otherwise, they have stolen $1,728.95 from me. My only solace comes from helping others avoid being victimized. Make better choices than me! Avoid Pacific Nail & Staple. Review update (7.9.25): The business appears to be having cash flow problems. Mike says the other Mike was fired (unable to verify). They admitted that they sold the tool they were holding for me to someone else (sold it twice). They still refused a refund. They did honor a store credit of $2k, so I left with a nice chainsaw and a complimentary baseball hat. Not as nice as a refund, but I'll take what I can get. I would avoid leaving them with any money without immediately collecting your purchase. Hopefully this helps someone else avoid similar problems.