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    Sunbelt Rentals

    5.0 (1 review)
    Open 7:00 am - 5:00 pm

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    7 months ago

    Great customer service! Easy to work with and continue to come back to them year after year for nonprofit events.

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    Ohio Mulch

    Ohio Mulch

    (17 reviews)

    order (#821031 You guys are great…read more I appreciate all you do when I need anything. I truly appreciated the discount on the delivery since you didn't have what I needed when I was there in person. Hope you all have an amazing day.

    Ohio Mulch is one of the most incompetent and unprofessional companies I have ever dealt with…read more I spent over $600 on bulk mulch, compost, and soil. The delivery was originally supposed to arrive on Friday. Despite refusing to provide even a rough delivery window, I was repeatedly assured -- both by phone and email -- that it would absolutely arrive that day. It never did. On Saturday, I was again guaranteed delivery "by the end of the day." Once again, nothing showed up. After two days wasted waiting around, I requested a refund. Instead of responding to my refund request, I came home Tuesday morning to find that they had dumped the mulch in my driveway -- but not the compost or soil that needed to go down first. So now I had materials I couldn't even properly use yet, with zero communication from the company. I immediately started trying to contact them again. Their customer support line once again put me on hold for several minutes before kicking me to voicemail. This has now happened multiple times. I have left voicemails and never once received a callback. The manager I had been emailing with completely ignored me, despite supposedly being involved in handling the issue. I eventually got ahold of someone at the main office who claimed they would escalate my concerns to that manager's supervisor. That person never responded either. Then, around 4 PM that same day, the compost finally showed up -- leaving me only a couple of hours to try to spread THREE cubic yards before a major thunderstorm rolled in. I scrambled to tarp what I could, but I'm sure some of it washed away in the storm. And then this morning, I walked outside to discover that the soil had apparently been dumped overnight, in the rain, with no notice whatsoever. At no point during this entire process did anyone communicate responsibly, return calls, follow through on promises, or show even basic respect for my time or property. As a single mother, I cannot sit around indefinitely waiting for a company that refuses to provide timelines and seems to deliver materials whenever it feels like it. What makes this even worse is that this clearly is not an isolated incident. A quick look at the Better Business Bureau complaints shows a consistent pattern of missed deliveries, terrible communication, ignored customers, and false promises. I genuinely do not understand how this company has remained in business this long. If you value your time, money, sanity, or your driveway, do yourself a favor and order from literally anyone else.

    Sunbelt Rentals - buildingsupplies - Updated May 2026

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