I think things have changed for the better......I saw all the older reviews here on Yelp & stopped by on a whim after the 'more highly rated other place' I went to was disappointing. I figured that it was a 'try us for free' option, so how bad could it be? Well, it was AWESOME, seriously MILES above the 2 other places I went! So maybe there's new management? I was NEVER forced to purchase anything, in fact, after my free spray tan (which they tacked on tons of extras as well for free) both the front desk gals were telling me "give it a couple days & make sure you're happy, then come talk to us if you want package details & we always have specials running of some kind". My tan was AWESOME. The color was AWESOME. It lasted me almost 2 weeks as well. My skin felt AWESOME.....getting the picture here? VERY HAPPY customer! When I went back in there was no wait (I bought a yearly unlimited plan) and I've now been back at least 4 times and NEVER waited. Check in is easy-peasy. Staff always nice. Never any pressure. Also - super important to me - this place is CLEAN. Last 2 I went into made me feel like I was walking on squishy wet stuff on the floor (eeeeew) and walls had stuff/spray on them & hairs all over the floors; I mean YUK! Soooooo - maybe things have changed since you last went & since those previous reviews....maybe they listened & did something about it & made it BETTER (isn't that what reviews are supposed to inspire??!!). ;o) Give them a try! read more

I just wanted to give Zack a shoutout! I've been to several Sun Tan City's with my sunless membership for a few years now and I really appreciate Zack's energy every time I go into this location. Megan is also super personable! My membership is up and I'll miss seeing them. Their spray tans are always so good. I wish Sun Tan City would give different deals to long-term customers! Overall, great spot and always clean! read more

The best place to get a suntan that people will drool over looking at you and ask you where did you get that beautiful tan whether it's a sunless or a 20 minute bed or a 10 minute or 12 minute keep it up by their products because they are the ones that will help get you to perfection and you will look beautiful For the rest of your life. Don't hesitate to go to Santan city for the most beautiful tan you could ever imagine. Imagine you'll sparkle like forever. read more

Sun Tan City - Spray Tanning Near Me - Wilmington, North Carolina

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I really love this place! I always get the best tan and the sweetest team works here!

Zoe is the best! She is super sweet and showed me all of the state of the art equipment. I will definitely be back!

Love the vibe of this place! Warm welcomes & warm beds! I always leave with a glow and a smile

I have really enjoyed my membership here. They have added more spa equipment like the cocoon, red light therapy, massage chair, and the KBL bed. I love going in and doing a spa treatment and a tan. I always leave feeling so relaxed. This is my safe space :) read more

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The best tanning salon ever the girls are sweet as pie. The beds are clean. The price is great. You have so many choices that Sun Tan City I've been going for as long as Sun Tan City's been there they have every kind of lotion you'll need they even have a little gifts, bracelets, earrings, and plenty of suntan lotion and they will guide you on what would be best for you and they're always right, so come on to Sun Tan City and tan with me you'll be bright as a star and cute as they are read more

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I've been going here to spray tan for a little while now and I love it! The girls that work there are super sweet and they always make a point to remember names of customers. As someone that works at a tanning salon, I know how sometimes customers can put you in a bad mood but these girls are always positive with a smile on their face every time I go in :) read more

Sun Tan City - spray tan directions - Spray Tanning Near Me - Wilmington, North Carolina

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I had a great experience here! The girl at the front desk (Bella) was so sweet, knowledgeable, and not pushy about purchasing anything. The salon was very clean, the bed I went into (fastest) was super nice and high-tech and overall I have no complaints! read more

The employees are knowledgeable and friendly. I love the results I achieve each time. The selection of products is high quality & has preferences depending on affordability. read more

The employees of sun tan city are always so judgmental and rude in all honesty. Never have I had a good experience.

I'm so very happy I discovered Sun Tan City. if you are of the mindset that all tanning salons are the same; this place will change your mind. First impressions count; and as soon as I stepped in the front door, I was sold. The greeting by Stuart was very welcoming and professional. He gave me a tour and explained in detail what each of the beds had to offer. It was clear that he is passionate about this place; and is proud to represent them. He also explained the teeth whitening service that is also offered. What a great idea to offer another wonderful treat. I chose to tan on Saturday; and went back on Sunday. it did not disappoint. The results were outstanding; and I know I've found my new favorite place to tan. Give them a try; you will be glad you did! Darla Schneider read more

Very clean, nice staff. Visiting from Kentucky and it's nice to tan out of town. Beds are hot, means bulbs are changed regularly. Great place! read more

Love this place it's clean staff is friendly wish for better deals not as pricey but they are good about running sales and promos

Did not refund money to my account after cancelling my membership. Upgrade dollars are not refundable.

Love love love this place! Stewart and all the employees are so friendly and helpful! Having a tan gives me so much more self confidence! They all have a great deal of knowledge to make sure you have a great tanning experience! read more

SunTanCity on Oleander Drive in Wilmington seems to think my minor child has contractual capacity and can be forced to allow an automatic draft from her bank account on March 1 for a spray tan schedule she did not understand, agreed to on Feb. 21st, 2020 and attempted to cancel today, Feb. 23rd. At no point did her father or I sign anything allowing her to have a spray tan in the first place--let alone contract for an automatic payment schedule. The young woman I spoke with on the phone told me that this was her company's corporate policy in NC governing spray tanning and that my daughter would have to pay this because she signed up for it. There's a blank--unsigned--parent signature block on the form. Oh, boy. Do I really have to get legal representation over this? Note: Later on Feb. 23 I was able to receive help from an awesome employee named Alana in the KY corporate office of SunTanCity. She cancelled and closed the membership for my daughter and was very professional and helpful. She verified that there were zero parental signatures on file authorizing my daughter to receive tanning services or commit to memberships. read more

Lizzy Tuton helped me out when I came in for a membership. she gave me a tour of all the beds and asked questions to understand my needs. she pulled product that was related to what I wanted out of lotions, as I did not want any dark bronzers. Can't wait to go back and tan again! read more

They are terrible! No personality. Horrible customer service. Find a better place to tan. Don't give them your business.

This is my go to place. Working in the healthcare field i need to break the day up and recharge my battery. Its 10 min of me time that i crave. The staff is very nice and knowledgeable! Veryclean and follows the covid guide lines. read more

Great experience. I belong to New Bern store and was served quickly and professionally by the staff. Place was immaculate and really enjoyed my time there! read more

All I have wanted was to be tan! Sun Tan City in Wilmington has delivered. I have been going for almost a month. Everyone that works at this location are very knowledgeable and deliver the best customer service, greeting you by name when you walk in the door, and asking how it was when you leave the tanning booth. The Salon is very clean as well, with COVID-19 going around, they are going above and beyond with sanitation! Definitely recommend this salon if anyone is looking to get a glowing tan. read more

I have been tanning here for 3 years and the staff are ALWAYS friendly and courteous. Very informative and just an all around amazing group of employees read more

The girls , especially Sara are amazing . Sara gave me so many tips on how to get my darkest, I have been tanning for years and this is by far the best color I have ever been. Sara also explained all the lotions and what would work best for skin tone. I never realized how important lotion was to obtain a tan and keep it. When I first met Sara I thought she owned the salon because she is so knowledgeable about the lotions the beds, the spray tan,,, well just everything the salon has to offer. If you want an awesome tan , this is your place . 10 ****** read more

Sun Tan City - Spray Tanning Near Me - Wilmington, North Carolina

the company does not provide accurate account information or keep accurate records. They will not honor a frozen account without an email that they sent to an email address that is invalid. the customer support team has been rude to date. I would recommend tanning anywhere else to prevent issues. they have been charging me for 2+ years and will not issue my refund. DO NOT GO HERE!!!! read more

So many great specials! Awesome equipment and a staff that is eager to help! There are multiple locations in North Carolina to visit. You should totally check them out! read more

I absolutely love everyone who works here, they are the best! It is also kept very clean. The best tanning salon in wilmington

I have tanned all over Wilmington, until Sun Tan City opened up back in 2013. I enjoy the different level of beds offered, and flexibility if using the different levels, even with a set membership. I've been a tanner for a long time and decided to give spray tanning a try. I was hesitant, mostly because I was afraid I'd mess up and pull a Ross (Friends reference), but the process was thoroughly discussed before entering the room, as well as through the machine while spraying, even had the instructions in the wall (to be certain you are standing correctly). The salon is always clean, and the staff is very friendly. Products are top of the line, and I have always had great color from using their lotions and their beds. Really can't beat their location and hours because you can visit early morning and late into the evening. read more

I love coming in to tan here! The staff is always so welcoming when i come in and they're very knowledgeable! The salon is always exceptionally clean especially during times of covid. read more

Great spray tan, but I dread checking in each time. The staff is friendly, but even if I am the only one in line, I always have to wait for someone to check me in. Forget if someone is in front of you because the staff is always trying to sell you a "better package". All I want is to check in and not have to listen to a sales pitch every time. Ugh. I dread going there but I love my spray tans. I found one in Raleigh that was super efficient. read more

Great salon, wonderful employees! Love going here to tan in the super updated tanning beds or the heated spray tans! Always spotless and they have the best products to use either in the tanning bed, for spray tans, or also to use at home! Unbeatable prices, they also have college memberships which is always great to find in a college town like Wilmington read more

Hmmm.... let's see where do I begin? I have been a loyal customer of suntan city for almost 10 years with a monthly membership for which payment is deducted from my bank account every month. I normally go to suntan city in Louisville where I am from and everyone is so customer service oriented and friendly at any one of the 6 different locations I frequent. When I visited the Wilmington location and ask for a half price spray tan (weekend special), I received looks like I was crazy and was told I needed a membership for that. I stated I have a membership and have for 10 years, 2 people looked on the computer and told me I didn't. I said they needed to look it into it because I mostly certainly do. I was informed that they emailed customer service and I could have a seat because they were just waiting to hear back. Twenty minutes passed before I was told that I could proceed as they were able to confirm under membership. There has to be a better way to resolve this, and I get that customers aren't always correct but in this case I was so I do not appreciate being treated as if I had no clue what I was talking about. Customer service training is desperately needed as well as just some training on general processes. This is the 2nd bad experience I had at this location so I felt the need to share because it's not just an off day. read more

Worst customer service ever. They tell you things that aren't true when you sign up for a membership then when you call about charges to your account they tell you that you signed it in the contract. Then when you try to cancel your membership they make it as difficult as possible. They base their business on scamming you read more

If you ever call them you never get a real person that actually works at the salon. You'll get an automated service ...but if you wait on hold for someone you will be connected to someone that works out of their home and answers general questions for the company. It's rather annoying....if I call a business I want to be directly connected. read more

I've been going for about a month now, every time I walk in I'm greeted by name and I love that. Everyone that works there has a great personality and not to mention the salon is SUPER clean, given the state everything is in you can tell they care about people's safety. Thanks for the hospitality and the glow! read more

Best place to Tan. Staff are great and it's clean and friendly, inviting environment.

I have been going there since they opened, but recently they have hired new staff and I have never been treated so rudely by more than one staff persons. My sister and her daughter were also treated this way so it is obviously not just me. I am canceling my membership and would go back only if they rehire several new staff and managers. I will not recommend this salon read more

Don't even waste your time. I had no other option but to come here for my spray tan this past week and for the 3rd time it was awful. Took the 2 employees (a manager and an associate) 20 minutes to help 2 people that were in there before I even got in there. I told them I needed a spray tan and we agreed on a clear / level 3 tan or something of the sort. I have a lady that normally does my spray tans and they come out perfect and I pay $25. She wasn't able to do it, thus I had to pay $45 for this spray from Sun Tan City. I must've told them 5 times I ONLY wanted the spray tan, regardless of their incessant pushing and nagging for me to just buy the primer and the post-moisturizing. I said no, I'm already $20 over what I normally pay and then the manager told me he'd just include it in the price so I may as well take them. They told me to have a seat and they were preparing the booth for me. I sat and waited for 25 minutes and each time I asked they said it was almost ready and then finally told me there had been someone in front of me and that they only had 1 of like the 6 booths open for whatever reason. So 25 minutes of waiting then they finally ask me to come to the counter and ask me "which tan" I had selected. I was like ???? didn't we already do this? So I got in the booth and there was no barrier cream in there, so I just used my "included" primer especially on my hands and feet. The manager said the tan would develop in 4-6 hours and about 9 hours later I still had noticed no difference so I knew, even in the morning, I still wouldn't be very dark. Well it's now been 4 days and my hands are multicolored orange and all the rest of the tan has completely faded. I'd like to note that I "rinsed" 24 hours post-spray, moisturized, and didn't shave for days. I know how to properly maintain a spray tan. Anyway, I'm completely back to being my normal complexion, but have orange hands. Guess 3rd times a charm, I'd rather just stay pale than come here in a crunched schedule. Don't waste your time!!! read more

This is the absolute WORST tanning salon I've ever been to. I purchased a package called "Tour of the City" and was suppose to get to tan in all levels of their sunbeds. I had planned to go in order but when I got up to the fastest and instant sunbed, I was told I had already laid in those. After arguing with a couple different girls, I finally got to finish up my package which also included a free spray tan. I went in for it and was told my package had expired. I was never informed that it would it expire and, not to mention, I had just bought the package a little over a week prior. All the employees are rude and are just trying to make commission off their customers. They do not care at all about your experience. Oh, and they also don't allow you to lay the full time in any of their sunbeds. I would honestly rather go to any salon rather than this one! read more